ITIL 4 Foundation Flashcards

Decks in this Class (5):

• Terms

  Terms

  Sample Cards:

  continual improvement,

  change control,

  incident management
  43 Cards
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• Service Value System

  Service Value System

  Sample Cards:

  service value system,

  service value system comprised of
  2 Cards
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• Service Value Chain

  Service Value Chain

  Sample Cards:

  service value chain,

  plan,

  improve
  7 Cards
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• Four Dimensions Of Service Management

  Four Dimensions of Service Management

  Sample Cards:

  organizations people,

  information technology,

  partners suppliers
  4 Cards
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• Guiding Principles

  Guiding Principles

  Sample Cards:

  focus on value,

  start where you are,

  progress iteratively with feedback
  7 Cards
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