Flashcards in Four Dimensions of Service Management Deck (4)
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1
Organizations And People
Roles/responsibilities, leaders championing/advocating values, communication/collaboration, shared values/attitudes, trust/transparency, right capacity/competency in the workforce
2
Information and Technology
That necessary for the management of services, including relationships between components of the service value system
3
Partners and Suppliers
Relationships with other organizations involved in the design, development, deployment, delivery, support, improvement of services
4
