Four Dimensions of Service Management Flashcards Preview

ITIL 4 Foundation > Four Dimensions of Service Management > Flashcards

Flashcards in Four Dimensions of Service Management Deck (4)
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1

Organizations And People

Roles/responsibilities, leaders championing/advocating values, communication/collaboration, shared values/attitudes, trust/transparency, right capacity/competency in the workforce

2

Information and Technology

That necessary for the management of services, including relationships between components of the service value system

3

Partners and Suppliers

Relationships with other organizations involved in the design, development, deployment, delivery, support, improvement of services

4

Value Streams and Processes

How parts of the organization work in an integrated and coordinated way to enable value creation