1.1 The service concept: the missing link in service design research - Goldstein, 1.2 Insights into service operations management: a research agenda - Roth, 1.3 Service research priorities in a rapidly changing context - Ostrom...
LESSON 6: ORGANIZATIONAL INNOVATIONS: TOTAL QUALITY MANAGEMENT AND JUST-IN-TIME PRODUCTION SYSTEM, LESSON 7: THE BALANCED SCORECARD: A TOOL TO IMPLEMENT STRATEGY, LESSON 8: COST MANAGEMENT FOR PRODUCT LIFE CYCLE...