AOS3 - KK1 - The Relationship between Operations Management and Business Objectives, AOS3 - KK2 - Elements of an Operations System - Inputs Processes and Outputs, AOS3 - KK3 - Characteristics of Operations Management within Manufacturing and Service Businesses...
1.1 The service concept: the missing link in service design research - Goldstein, 1.2 Insights into service operations management: a research agenda - Roth, 1.3 Service research priorities in a rapidly changing context - Ostrom...