04/2020 Flashcards
(24 cards)
Don‘t write e-mails to attack people.
Or one that is based on assumptions
E.g. m-hub
Speak slower and in shorter sentences
It is easier for people to understand
Don’t ask based on assumptions
always ask first. Write an e mail to chat
Negative message: Make it quick, adress the elephant in the room
Say: I have bad news (wait 1/2 sec so someone can prepare mentally for negative message)
Focus on the moment, on what you are doing.
Don‘t get distracted by other thoughts and environment
Always ask the why and so what question!
Reflect on how your target group will perceive your message
When you speak, speak slower - don’t rush! and speak with more mimik
E.g. Interview with digital campus
There are three opportunities to improve processes in order to utilize the potential of digitalization
1) Increase customer experiences within processes due to better understanding of the process
2) Disrupt process due to new opportunities of how to design new processes with digitalization
3) Optimize & automatize processes and make them more efficient
Flowchart to see potential to optimize
Indicate the types of boxes: action, wait & moment of truths:
1) Define Focus (which process)
2) Describe process
3) visible process steps
4) other process steps
Digitalizations helps in three ways to (re-)design processes
1) Decentralized / modular process steps
2) Automation
3) Collaborative / Cooperative
4) Micro segmentation / personlization
5) Generating data
You can optimize your return by planing your capacity or the variability of your demand
see slides about process mgmt in CAS Innovation by IT
Business Process ManagementFramework has 6+3 pillars
A) strategy B) Context 1) Strategic Alignment 2) Governance 3) Methods 4) Technology 5) People 6) Culture C) BPM Projects
Design Principles of Lean Management
1) Lean Leadership
2) Flow
3) Just in Time
4) Robust processes
5) Standards
6) PDCA / Cont. Improvement
7) Eliminate waste
Design Thinking has 6 steps and 2 phases
Phase A: Problem room
1) Understanding
2) Observation
3) Synthesis
Phase B: Solution room
4) Find ideas
5) Prototype
6) Test
Sustainable innovation includes three things
1) Customer wants it
2) Technological feasible
3) Economical viable
Use cases for Blockchain
1) Digital Currency
2) Digital notary
3) Smart contracts
4) Decentralized platforms (no winner takes all)
5) Economic devices (devices that trade with each other)
Elements of a business model
1) Who is our target customer?
2) Value Proposition: What do we offer to the customer?
3) Value Chain: How do we create the value proposition?
4) Revenue Model: What ware our revenue sources?
How to overcome anxiety
1) Reveal your palms
2) Replace filler words with pure silence and breath
3) Re-frame the situation - it’s not important
4) First accept, then change
5) stop depending on the external world
Advantages on Continous Integrations
1) Improving code quality based on rapid feedback
2) Triggering for automated testing for every code change
3) Reducing build times and early detection of problems
4) Reducing long, difficult and bud-inducing mergers
5) Increasing confindence in code-base health long before production
Continuous Integration has three pillars
1) A version-control system
2) A continuous integration system
3) An automated build process
A complier translates source code to machine code
e.g. from C/JS/HTML etc. to 1 and Zero
there are three root problems for data quality issues
1) Production
2) Storage
3) Utilization
ARIVA Methode für Workshops
ARIVA: • Ausrichten/ Anfangen (im Check-in) • Reaktivieren • Informieren • Verarbeiten • Auswerten/ Aufhören (im Check-out) • + Coaching
Stakeholder Mgmt: Stakeholder müssen durch 4 Phasen gehen
1) Awareness
2) Verständnis
3) Akzeptanz
4) Commitment
