01/2020 Flashcards
(51 cards)
Giving feedback with Prototyping
It helps to distance oneself from the feedback and habe an objective discussion about what needs to be improved
When solving problems - try to understand the needs of the customer first
For example: think why employees don’t behave as you wish them to do. What blocks them?
Use the techniques of the problem solving books for yourself.
For example: break down the problems in different parts
Always think in the shoes of your boss & customer what would you say to yourself if you would be him?
E.g. when reflecting on what to do better, what to improve or when to create a new slide deck
in communications (e.g. abstellen mits.pm) = always tell why. people need to understand why this is done
When it is something with big impact, make sure your key stakeholder are part of the new
take a 15 second deep breath when feeling nervous - 6 in, 2 hold, 7 out
This helps to get your puls back down to 120 which is a perfect state for the mind to perform
in negotiations, make others feel heard
Say e.g. you understand his position, then tell him why you think differently and what your position is
no is the start of a conversation and not the end
So don‘t give just in, find a common ground
how to be charming: make people feel important
Be specific in compliments, listen to what they say and feel ..
storytelling: give the story a preamble, get attention first
E.g say how the story that is following is interesting, hilarious, irritating or else
If someone ask you about how you‘re doing, use this opportunity to talk about your successes
Still be humble, ask others how they are doing.
vertrauen = Sympathie & Kompetenz
Other aspects are: Reliability
Perception mgmt -> andere sprechen wir positiv über uns
So make a good job and have others know about it
Be integer and don‘t do something you wouldn’t do/say with other people present
Either in emails, conversations or else
Bei CV stärker nachfragen, was unter den Positionen verbirgt
E.g. ask what did you do at X or during Y
You need to steer what goes into MITS-Leitung.
E.g. Slides of Jannick or Marvin
Be successful without trying to be
Enjoy the ride, give your best, don’t care if others don’t feel that way
mysimpleslideshow für einfache Erklärvideos
E.g for simle learning videos
In Performance Reviews or Giving Feedback: ask for self-reflection first
E.g ask how someone see himself
dont plan your role, just live it and slides etc. only where you need permission
E.g when you wasted to much time defining the framework for Continuos Transformation. Just be what you want to be and then focus on impact you want to generate
we need to stop lead by opinion based argumentation, more evidence based. listen to the base
E.g. ask on the floor about how people feel, go to townhalls and listen around
Fremde Realitäten mehr Challengen und richtig stellen (Nora, Dominique etc.)
Be more assertive, challenge what they say (e.g. ask why they see it that way because you perceived it differently, or you understand thar POV due to X,Y,Z but give another interpretation)
When we talk about actions, ask till when and follow up
The end of a meeting is so important, ensure accountability. And follow up to it
Good Storytelling has various characteristics: emotion, social relatedness, New, Simple,Flow
Try to use that when telling something or trying to convince someone