09/2020 Flashcards

(39 cards)

1
Q

Don’t be a push over and voice your emotions by going explicitly on a meta level

A

E.g. When Lukas did not align with you before he looked for a replacement for george as Scrum Mastet;

Or when PM did not prepare their backlog properly

Or when Jannick did not focus on the right things.

Stay gentle, don’t be angry and always assume that there is a misperception onyour side

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2
Q

Let it sink in and don’t let it eat you up -> sleep it over

A

You tend to extrapolate your perception if you get started. Let it pass by, don’t think about it for a while and you will look differently after a while

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3
Q

Don’t accept applications via inofficial way

A

Refer to official job profil

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4
Q

Scenario planning in workshops

A

What do we do if an item needs more/less time?

Have Plan B up your sleeve in order to react more spontaneous

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5
Q

Think about the yes ladder: habe a food in the door by asking small questions your partner can answer with yes

A

The same works with no.

Reason: People want to avoid a cognitive dissonance were they are perceived as inconsistent

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6
Q

People don’t like your idea, they like their own

A

Try to guid them to your solution by asking the right questions

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7
Q

Double binding

A

Ask someone if he want to do the emails or the calls. He has a choice but no really since you force hin to choose one

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8
Q

Todays marketing needs to be focused on interactive customers

A

In 80ies customers not interactive, now with social media more interaction

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9
Q

Team building is very emotional

A

Talk it mor through, involve more the group

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10
Q

CI: you dont want merge hell

A

If it hurts - do it often (merge code)

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11
Q

If something does not feel right, voice your opinion

A

Even if you’re not sure. Say you have something different in mind and check together

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12
Q

Optimized supply chain in a post pandemic works

A
  • More Stock
  • From Off to Near or On Shore
  • Process Optimization & Automation to mitigate higher costs
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13
Q

Conversation with Zühlke: How to say not nicely

A

Thank for your offer, that is so nice of you.

What we need to look more closely are how we …

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14
Q

Western culture was ahead in the last decades due to industralization. Before that it was due to geographic reasons (closer to Americas, temperature)

A

The eastern dominated from 200bc till around 1000 ac (Han Dynastie), in this time the Römer also rise and fall as western dominant culture

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15
Q

Theres no (new) trend towards urbang living

A

People always moved from cities to urban places in order to have enough space for their families

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16
Q

If you have a meeting with teams you want to perform, ask critical questions, maybe also ask how they do it

A

Don’t just believe it when they say they don’t have any questions. Ask how they do it. Let them describe

17
Q

Low Code / New Code Software is where little code knowledge or no code knowledge is needed to programm an application

A

e.g. by drag and drop code-like algorithms

18
Q

Benefits of Technology

A
  • Improved products&Services
  • Improved processed
  • New Business models
19
Q

RAIN modell

A

Recognize
Allow
Investigate
Non-identification

20
Q

Before a conference or workshop, go through every step of the participants journey in your mind and ask yourself: how does your participant feel?

A

Align that with how he should feel

21
Q

What helped with Olvier was that he wrote down what he wanted and we concretely discussed how that fits with our needs

A

Make the discussion visible, habe people prepare their priorities beforehand or take pen & pencil and write it down

22
Q

Traditional Business management concerncs about IT

A
  • Benefits
  • Costs
  • Risks
  • Strategic Flexibility
23
Q

Traditional Concerns of IT Management (increasingly relevant for business)

A
  • Technology Selection
  • Software Architecture
  • Software Complexity
  • Software Development
24
Q

Trending Technologies with potentially large business impact

A
  • Cloud/Edge Computing
  • Internet of Things
  • Machine Learning
  • Distributed Ledger Technology
25
Benefits of information technology use
- Improved products & services (easier to use, more efficient, new fields of product use) - Improved processes (faster time-2-market, more flexibility, improved decision making) - New Business models (shift from product to services, highly configurable platforms)
26
Generating beneficial ideas
1) Pain of users 2) Pain Killer 3) Prototype 4) MVP
27
Various cost categories in IT
Main cost drivers are internal & external statt, followed by licences and services
28
Activities in (IT) Operations
- Infrastructure provisioning (installing & configuring hardware, network, infrastructure) - Sofware Deployment (installing & configuring application software) - Systems Management/Monitoring - User Support / Helpdesk
29
Maintenance of application software
- Proactive correction (Preventive): Changes to application software to improve maintainability or to reduce the likelihood of future problemes - Proactive enhancement (Perfective): Changes to application software due to new requirements (functional or non-functional) - Reative correction (corrective): Removal of defect in application software - Reactive enhancemet (adaptive): Adaptation of the application software to changes in infrastructure it is relying on or in application it is connected to
30
Split of IT Costs by activity
- Solution Devliery (22%) - Maintenance & Enhancement (18%) - Operations (60%) Typically, only half of software development capacity can be used for (new) solution delivery
31
Corollary for IT Investments
- The cost structure in IT is largely a reflection of past IT investments decisions, and very hard to change as long as you continue using respective applications - If you decide to implement an application today, it is a given that you will have operations and maintenance costs when you use the application in the future (solid rule-of-thumb: 10-15% of original investment costs annually)
32
Reasons for SaaS
- Don't have the skill inhouse | - CapEx vs. OpEx
33
Operation/Maintenance cost of a software is around 10-15% (anually) of the implementation cost
This is a very stable rule-of-thumb
34
Different risk categories
- IT project risks (Project railure, project budget, results not fulfilling project) - Business Operational risks (business loss, financial damage etc.) - Cyber risks (intrusion, theft of intellectual property etc)
35
Motives of a hacker
- Stealing valuable information - Demanding ransom - Benefitting indirectly - Mastering an intellectual challenge
36
Post-breach recovery can take years and involve large parts of the organisation
Intangible damages account for over 40% of the total impact
37
Achieve strategic flexibility means avoiding inhibitors for change
Key inhibitors related to technology - Vendor dependency - IT complexity - Lack of Skills
38
Make vs. Buy
Make: - capability is a source of competitive advantage - System is tightly integrated with other internal systems (integration efforts, influence further make/buy decisions) - There is no strong solution in the market Buy: - Capability is a commodity for the business - There is one or multiple strong solutions in the market - The needed integration with other systems is relatively low
39
Generic strategy of Some Suppliers (in order to grow)
- Forward-integration (into customer/partners business | - Disintermediation of partners / customers businesses