1. Communication Flashcards
(11 cards)
1
Q
What are the forms of Communication
A
- Verbal Communication
- Nonverbal Communication
- Graphic Communication
2
Q
What are the types of communication?
A
- Intrapersonal
- Interpersonal
- Public
- Mass
3
Q
What are the seven elements of communication in order?
A
- Sender
- Message
- Receiver
- Feedback
- Channel
- Context or Setting
- Noise or interference
4
Q
What are the four types of Noise?
A
- External (physical) Noise
- Physiological Noise
- Psychological Noise
- Semantic Noise
5
Q
What is Semantic Noise?
A
Appropriate word choice
6
Q
What are the four communication contexts?
A
- Physical context
- Social context
- Temporal context
- Cultural context
7
Q
What is considered as the ‘Temporal context’ in communication?
A
Time influences interaction
8
Q
Name four characteristics of effective Business communication?
A
- Clear, concise and complete
- Two-way
- Factual rather than subjective
- Most important information is highlighted
- Actions identified clearly
- Audience-oriented approach
- Persuasive
- Ethical
9
Q
What are the four major factors impacting communication?
A
- Explosion of social media (Technology)
- Globalisation and increasingly diverse workforce (Diversity)
- Managing (knowledge and change)
- (Flattened management) hierarchies
10
Q
What are the five elements covered under code of ethics?
A
- Responsibility
- Respect
- Fairness
- Honesty
- Compassion
11
Q
What are the five common ethical traps?
A
- False necessity trap
- Doctrine-of-relative-filth trap
- Rationalization trap
- Self-deception trap
- End-justify-the-means trap
