3. Interpesonal Communication Flashcards
(21 cards)
What percentage of the total communication is non verbal communication?
65%
List the functions of non verbal communication?
- Message Reinforcement / Complementation
- Message Negation
- Message Substitution
- Message Accentuation / Intensification
- Message Regulation
What are the styles of communication with respect to communicating viewpoints?
- Assertive communication
- Aggressive communication
- Submissive communication
What does assertive communication means?
Being clear about your needs and expressing them respectfully to others.
What are the elements of assertive communication?
- Fairness
- Directness
- Tact and sensitivity
- Honesty
What does aggressive communication mean?
Lack of concern for the relationship, win at all costs mentality
Submissive communication involves avoiding ______ with others and in so doing letting them have their own way
confrontation
To communicate assertively, convey your;
________ of the situation
________ about the situation
________ regarding the situation
perspective
feelings
wants
What are two tools to help communicate assertively?
I Messages
STAR and STAAAR constructive feedback
What are the parts in a four part I Message
Feelings +
Behaviour +
Effects +
Alternative acceptable behaviour
The STAR tool is used for ______ ______ feedback & stands for;
positive , constructive
ST: Situation
A: Action or example
R: Results or benefits
The STAAAR tool is used for ______ ______ feedback & stands for;
Negative, constructive
ST: Situation
AA: Alternative Action
AR: Alternative Result
What are the three types of non-verbal message
- Personal to individual
- Common to a group of people or culture
- Universal to humankind
What are the roles of non verbal communication
- Communicating interpersonal attitudes and emotions
- Self presentation
- Rituals
- Supporting verbal communication
What consists in a non-verbal communication?
Part of a message that is not encoded in words or imparted via graphics.
What are the subcategories of Non-verbal communication?
- Use of space
- Body motion
- Physical Characteristics
- Touching Behaviour
- The character or the physical environment
- Choice and use of artefacts
- Vocal qualities or paralanguage.
What is considered most powerful in body movement under NVC?
eye contact
What can console or support and show feelings such and affection, sexual interest and dominance?
Touching
What are Hall’s 4 distances?
Intimate space
Personal distance
Social Distance
Public Distance
What are some examples of artefacts in NVC?
Clothing [uniforms], Hairstyles, Beards, Jewelry, Makeup, Glasses, Tattoos, Body Piercings, Smell / Fragrance, Personal Effects [mobile, bags]
What does Universal NVC refer to?
The body movements and other NVC traits that transcend cultures and are common to humankind
