Last Minute Answers Flashcards
Tell me about a specific metric you have used to identify a need for a change in your department. Did you create the metric or was it already available? How did this and other information influence the change? What was the outcome of this change?
lift - declining enrollments
Have you ever created a metric that helped identify a need for a change in your department? What was the metric? Why did you create it? How did this and other information influence change? What was the outcome of the change?
application invitiation to commitment - follow thru for the whole team - how were they invited/offer applciation. In person vs on the phone. rate for a follow up appointment
Tell me about a time when you had to validate the assumptions underlying a direct reports project. How did you decide follow up was necessary? What steps, if any, did you take to validate the assumptions? What was the result? (Manager)
Trupanion Pays First (assumption to increase software utilization by 20%) - surveryed my teams hospitals and in reality - software utilization increased in our hospitals by 10% - new users? adjusting? - time will tell
Tell me about a time when you had to make tradeoffs between quality and cost. How did you weigh the options? What was the result? Would you have done anything differently?
using pictures for printing flyers for events at Fountain Court
Tell me about your most challenging talent review and promotion process that you conducted for your team. What made it challenging? What factors did you consider in your talent review? What factors did you consider in the promotion process? Did you incorporate a tool to counter unconscious bias? If yes, how? How do you manage perceptions of unfair treatment? What did you learn from this process? Knowing what you know now, would you have done anything different? (Manager)
assisted in a review for Han - beginning of covid - numbers dropped
Tell me about a time when you used feedback about your team to drive a change. How did you gather or receive feedback on your team’s performance? What was the outcome? (Manager)
Application process - SFS saying our students were not prepared for PAs
Tell me about a time when you enabled your team/a team member to implement a significant change or improvement. What problem were you trying to solve? How did you measure success? What was the end result/impact? (Manager)
Erica holding meetings/trainings for regional directors of VCA hospitals. We measured success by if the hospitals in the perspective areas increased activity - which they did by 10% within a month - encouragement from the top down at these hospitals
Give me an example of an initiative you undertook because you saw that it could benefit the whole company or your customers, but wasn’t within any group’s individual responsibility so nothing was being done.
offering to be a greeter on class start days
Give me an example of a time you proposed a novel approach to a problem. What was the problem and why did it require a novel approach? Was your approach successful?
student sitting in on a class | KO worksheet | SFS comm sheet
Tell me about a time when you advocated for someone who had less influence or seniority than you. How or why did you advocate for them and what was the outcome?
Erica not knowing the software
Tell me about a time when you supported or empowered someone else on your team to achieve a professional or personal goal. What was your role in the situation? How did it impact you?
Mark - giving him notes and structure on how he has coached me
Tell me about a time when you changed course because of the negative impact you were going to cause to a third-party.
hospitals auto issuing
