12 BUS Ch 2- Internal Environment Of LSOs Flashcards Preview

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Flashcards in 12 BUS Ch 2- Internal Environment Of LSOs Deck (27):
1

Chain of command

A system that determines responsibility, supervision and accountability of members of the organisation.

2

Unity of command

A principle that states that each employee within an organisation should report to only one supervisor.

3

Span of control

Number of people for whom a manager is directly responsible.

4

Management structure

Describes the ways in which an organisation is formally arranged in relation to the roles, responsibilities and authority of its managers.

5

Functional structure

Involves grouping employees together according to the tasks or jobs they will perform (task structure).

6

Divisional structure

Groups employees together according to divisions that may be geographical or customer, product or process focused.

7

Matrix structure

Involves bringing together specialists from different parts if the organisation to solve specific problems or to undertake specific projects in teams.

8

Corporate culture

Refers to the values, ideas, expectations and beliefs shared by members of the organisation.

9

Policy

Set of broad guidelines to be followed by all employees when dealing with important areas if decision making.

10

Procedure

A series of actions enabling a policy to be put into practise and resolve disputes.

11

Strategic planning

Long term planning, usually over 2 or 5 years

12

Tactical planning

Flexible, adaptable, medium-term planning, usually over 1 or 2 years, which assists on implementing the strategic plan.

13

Operational planning

Provides specific details about the way in which the organisation will operate in the short term.

14

SWOT analysis

involves the identification and analysis of the internal strengths and weaknesses of the organisation, and the opportunities in, and threats from, the external environment.

15

Organising

The process of arranging resources and tasks to achieve objectives.

16

Leading

The process of influencing or motivating people to work towards the achievement of the organisation's objectives.

17

Controlling

The process of evaluating performance and taking corrective action to ensure that the set objectives are being achieved.

18

What are the 4 elements of corporate culture?

1. Values and Practises
2. Symbols
3. Rituals, rites and celebrations
4. Heroes

19

What is the typical policy development process in order?

Think IRCDRAM

1. Identify issue or problem
2. Research and Analyse business environments
3. Consult stakeholders
4. Develop a draft policy for review by stakeholders
5. Revise the policy
6. Approve and distribute the new policy
7. Monitor and evaluate the policy

20

What are the key management roles?

Think POLC

1. Planning
2. Organising
3. Leading
4. Controlling

21

What are the 5 steps of the planning process?

Think DADIM

1. Define the objective
2. Analyse the environment
3. Develop alternative strategies
4. Implement an alternative
5. Monitor and seek feedback

22

What are the 3 steps of the organising process?

Think DCA

1. Determining the task
2. Classifying and grouping tasks
3. Assigning work and delegating authority

23

What are the 3 steps in the control process?

Think EMM

1. Establishing financial and non financial standards respective of objectives.
2. Measuring the performance of the organisation against those standards or benchmarks.
3. Making changes when necessary to ensure the objectives of the organisation have been met.

24

Management hierarchy

Arrangement of authority within an organisation

25

Organisational structure

Describes the ways in which the management,employees and resources of an organisation are formally arranged to achieve objectives.

26

What are the three qualities effective leaders display?

1. Interpersonal- liaising with others
2. Informational- collecting and communicating data
3. Decision making- identifying options

27

Planning

The process of setting objectives and deciding the methods to achieve them