Ch 2 Internal Environment Of Large Scale Organisations- Outcome 2 Pt 2 Flashcards Preview

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Flashcards in Ch 2 Internal Environment Of Large Scale Organisations- Outcome 2 Pt 2 Deck (34):
1

Audit

An independent check of the accuracy of financial records and accounting procedures

2

Corporate code of conduct

Set of ethical standards for managers and employees to uphold

3

Social responsibility

The obligations a business has over and above its legal responsibilities to the wellbeing of employees, customers, shareholders, the community and the environment

4

Social report

Outlines what an organisation has done and is doing with regard to social issues

5

Ethical management

Refers to the process of abiding by moral standards and doing the right thing in the interests of all stakeholders

6

Management style

Refers to the behaviour and attitude of the manager

7

Autocratic management style

Where the manager tells staff what decisions have been made

8

Persuasive management style

The manager attempts to sell made decisions

9

Consultative management style

Where the manager consults employees before making decisions

10

Participative management style

Where the manager unites with staff to make decisions together

11

Laissez-Faire management style

Where the employees assume total responsibility for, and control of, workplace operations.

12

Communication

The ability to transfer information from a sender to a receiver, and to listen to feedback

13

Delegation

The transfer of authority and responsibility from a manager to an employee to carry out specific activities

14

Negotiation

A skill that involves the ability to resolve a dispute or to produce agreement on a course of action

15

Empower

To fully include employees in the decision-making process, provide them with autonomy, and give them the necessary trust, training and development and reward to enable them to work as a team.

16

Team/group dynamics

The interaction of individuals within teams/groups

17

Problem solving

Identifying an issue and then implementing strategies to correct an unworkable situation

18

Technical skills

The ability to perform tasks in a specialised field

19

Time management

Involves the ability to prioritise tasks, set deadlines, review progress and delegate

20

Stress management

Involves the ability to manage the levels of stress that develop in employees

21

Emotional intelligence

The skill of identifying, assessing and managing the emotions of self and others

22

What are the three qualities that effective leaders display?

1. Interpersonal- liaising with others.
2. Informational- collecting and communicating data.
3. Decision making- identifying options

23

What are the 4 management skills that are most useful for the basic managing of a business?

1. Communication
2. Delegation
3. Negotiation
4. Team building

24

What are the 5 more interpersonal management skills?

1. Problem solving
2. Technical skills
3. Time management
4. Stress Management
5. Emotional intelligence

25

What is the problem solving process? Think IGDACE

1. Identify the problem and causes
2. Gather relevant information
3. Develop alternative solutions
4. Analyse the alternatives
5. Choose one alternative and implement it
6. Evaluate the solution

26

What is the relationship between styles and skills?

The type of management style determines the range and degree of skills used

27

What are the 5 management styles?

1. Autocratic
2. Persuasive
3. Consultative
4. Participative
5. Laissez-Faire

28

What are some ethical issues?

1. Fairness and honesty
2. Respect for people
3. Conflict of interests
4. Financial management

29

How can ethical behaviour be encouraged in an organisation?

By devising a corporate code of conduct and providing adequate training, policies and procedures to uphold the codes

30

What are audits used for?

~Stopping unnecessary waste
~To efficiently use resources
~Guard against fund misuse
~ Prevent fraud & theft

31

What are the two main goals an organisation has in relation to socially responsible management?

1. Expand the business
2. Provide for the greater good of society

32

What is a social report used for?

~To asses progress towards fulfilling social responsibility obligations.

~To measure success or failure of the organisation in fulfilling social responsibilities.

33

What are the details of a social report?

It contains information of what the organisation has done and will continue to do to address relevant social and environmental issues.

34

What is the Global Reporting Initiative (GRI)?

It is an organisation which creates and improves sustainability reporting framework that businesses follow.