12 Bus- Ch4 The Human Resource Managemnet Function Flashcards Preview

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Flashcards in 12 Bus- Ch4 The Human Resource Managemnet Function Deck (42):
1

Human resource manager

Coordinates all the activities involved in acquiring, developing, maintaining and terminating employees of an organisation.

2

Human resource management

The effective management of the formal relationship between the employer and employees

3

Human resources

The people part of an organisation

4

Why are human resources important?

Because they can deliver a competitive advantage to the organisation through the manner in which they produce goods and services

5

What is a key component of the human resource function?

Ensuring that expectations of employees are met to promote motivation and maximise performance in the workplace

6

What is the relationship between human resources and organisational objectives?

Human resource strategies can be used to achieve organisational objectives.

Eg. Company wants to increase sales> HR wants to develop sales skills so then they train employees

7

Employee expectations

The conditions that employees anticipate to be provided by their employer during their employment

8

Employer of choice

An organisation that meets all of their employees' demands and is able to attract, motivate and retain their skilled workers

9

Industrial democracy/ empowerment

Allowing employees to have an influence in the decisions affecting their organisation

10

Workplace diversity

The differences between employees in an organisation including:

Race
Gender
Age
Education
Disability

11

What are some benefits of managing a diverse workplace?

-Wider range of skills, talents and experiences.
-Better understanding of marketplace demographics.
-More capable to operate in a global market.
-Improved creativity, problem solving and innovation.
-Higher employee satisfaction and retention rates

12

Flexible working conditions

Patterns of work that allow employees to balance work and family responsibilities

13

Work-life balance

Achieving the right amount of time for work and for personal life

14

Conditions of employment

What an employer has agreed to give the employee in return for their work

15

What are some basic conditions of employment?

-Number of hours
- leave entitlements
-public holidays
-redundancy pay

16

What are some forms of flexible working conditions?

-flexible start and finish times and work days
-extension of ordinary hours
-flexitime
-maxi flex
-job sharing
-work from home

17

How can a better work life balance be achieved?

-flexible hours
-time management courses
-health and wellbeing programs

18

Benefits to an organisation that achieves work life balance for employees

-Reduced stress
-Higher attendance rates and less sick leave costs
-Enhanced image
-motivated and enthusiastic employees
-compliance with anti discrimination legislation
-increased productivity
-reduced recruitment training costs

19

OH and S

The responsibility the employer has to ensure the workplace is safe and steps that are taken to minimise harm

20

What OH&S expectations do employees have?

-Their workplace is free of harm
-They receive appropriate training for their workplace.
-Immediate action takes place to minimise harm

21

Economic benefits for adopting safe workplace?

-Costs related to accidents reduced
-Increased productivity
-reduced legal action costs
-improved image

22

What is the work health and safety act?

It sets out the key principles, duties and rights of employees, employers and other persons at work and members of the public in relation to OH&S

23

Job security

The belief that the employee will not lose their job

24

What can contribute to a lack of job security?

-employment cutbacks
-automation
-downsizing
-competition from imports

25

Benefits of providing job security

-Positive workplace culture
-employees feel rewarded-->motivated and productive.
-Less stress related health issues

26

Motivation

Individual internal processes that directs, energises and sustains a person's behaviour.

27

Need

A personal requirement

28

Hierarchy of needs

Maslow's sequence of human needs in the order of their importance

29

What does Maslow's hierarchy of needs propose?

That workplaces must need the physiological needs of the employee before meeting the other expectations

30

Physiological needs

Food, water, shelter

31

Safety and security

Feeling emotionally and physically safe

32

Social needs

Sense of belonging or feeling cared for

33

Esteem needs

Feeling respected and appreciated

34

Self actualisation needs

Employee's desire to reach full potential

35

Motivation-hygiene theory

Idea that satisfaction and dissatisfaction are caused by separate sets of factors

36

Hygiene factors

The environment in which people work that include physical conditions, pay, job security, interpersonal relations and job status.

37

What is herzberg's theory

The motivation hygiene theory- hygiene factors will not motivate but will provide satisfaction or dissatisfaction. Motivation factors are needed to motivate the employee for long term

38

Motivation factors

Sense of achievement, recognition, challenging work, responsibility and opportunity for advancement that make an employee motivated to do their job

39

What is locke's goal setting theory?

Employees are motivated by clear goals that are challenging yet can be achieved which they receive recognition and feedback for

40

What are the 5 specific human resource dilemmas?

1. Recruitment
2. Representation
3. Electronic privacy
4. Performance evaluation
5. Promotion or dismissal

41

How would a human resource manager be involved with shaping a company's ethical practises?

Devising a code of conduct

42

What are some benefits of ethical behaviour regarding HR?

-Pleasant work environment
-Motivated staff
-Satisfied staff
-Low turnover