Strategic Planning

Question 1

A change in one part of a system due to a problem in another part of the system.

Answer 1

Secondary Malfunction

Question 2

Requires that an organization look at needs of the organization, community, and customers and establish both short - term (2-4 years) and long term (10-15 years) goals.

Answer 2

Enterprise - wide strategic planning

Question 3

Focus of strategic planning

Answer 3

must be on the development of services based on identified customer needs and then the marketing of those services

Question 4

Enterprise - wide strategic planning includes:

Answer 4

Collect data- external analysis
Analyze internal functions
Identify and understand key issues
Develop revised mission and vision
Establish specific goals

Question 5

The following are major steps used in strategic planning

Answer 5

Develop a mission statement
Determine goals and objectives
Create a strategic plan

Question 6

Both the ______________ and _____________ environments should be examined when performing strategic planning.

Answer 6

External, internal

Question 7

In terms of the external environment, the major item of interest would be:

Answer 7

the state of the technology