Supporting End Users Flashcards
encompasses all of the activities required to make sure the system is operating as it was designed to perform.
System support
done to determine the end-user’s willingness to use computer technology and software in the way in which it is designed.
user-acceptance testing (UAT)
Analysis of end-user acceptance should begin during
Alpha or Beta testing before complete implementation of a system
testing should help to determine ease of use and inherent problems in the system.
Usability
determine the types of problems that end-users are encountering.
Help-desk tickets
may be used to analyze one product or to compare a number of products.
Product analysis
focuses on how products are made and used and their important features.
Product analysis
helps to identify flaws or problem areas in a product and can identify possible changes needed for improvement.
Product analysis
done to determine both the current status of the market for a product or service and the future potential.
Market analysis
The primary purpose of most end-user testing is to
Identify errors
the first step is to determine the factors that are most important to the specific stakeholders.
reporting an analysis to stakeholders
should provide quantifiable data to show how resources are being utilized to achieve system objectives.
performance reports
require the collection of data as well as presentation, which may occur in many different formats.
Performance reports
These may be in various formats and may be automatically triggered, such as routine computerized reports, or completed by individuals, such as narrative reports that describe processes or the duration needed to carry out certain tasks and current costs.
Status reports
These list tasks accomplished during a specific period of time, such as weekly or monthly. Progress reports are especially important during implementation.
Progress reports
