Chapter 17 Flashcards
CRITICAL INCIDENTS
a way of evaluating the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively.
FORCED COMPARISON
method of performance evaluation where an employee’s performance is made in explicit comparison to others (e.g., an employee may rank third out of 10 employees in her work unit).
GROUP ORDER RANKING
an evaluation method that places employees into a particular classification, such as quartiles.
COUNTERPRODUCTIVITY
refers to the actions that actively damage the organization, including stealing, behaving aggressively toward coworkers, and being late or absent
TASK PERFORMANCE
how well you perform your assigned tasks
CITIZENSHIP
how much you add to the company by going above and beyond just doing your task
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