Service Offerings Flashcards
1
Q
Service Offering
A
A description of one or more services designed to address the need of a target consumer group.
Can include goods, access to resources and service actions.
2
Q
Goods
A
Things that are transferred from the service provider to the consumer, and then the consumer is responsible for their future use.
3
Q
Access to resources
A
Access to resources are granted or licensed to a consumer under agrees terms and conditions.
4
Q
Service Action
A
Actions performed to address a consumers needs.
