Guiding Principles Flashcards
1
Q
What is a guiding principle?
A
A recommendation that guides an organization in all circumstances.
2
Q
What is the purpose of a guiding principle?
A
To encourage and support the org in continual improvement.
3
Q
What does Focus on value mean?
A
Creating a win win win situation between all parts in a service.
4
Q
What guiding principles does ITILv4 contain?
A
- Focus on Value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work hollisticly
- Keep it simple and practical
- Optimize and automate
