Continual Improvement

Question 1

Continual Improvement

Answer 1

Aligns the organization´s practises and services with changing business needs through the ongoing identification and improvement of services, service components, practises, or any element involved in the efficient and effective management of products and services.

Question 2

What is the steps of continual improvement?

Answer 2

1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Take action.
6. Did we get there?
7. How do we keep the momentum going?

Restart!

Question 3

What is a practice?

Answer 3

A set of organised resources designed for performing work or accemplishing an objective.

Question 4

What is the number one most important practice?

Answer 4

Continual Improvement

Question 5

What is the 3 main categories of practises in ITILv4?

Answer 5

General Management (14 practises)
Service Management (17 practises)
Technical Management (3 pracises)

Question 6

Strategy management

Answer 6

General Management (14 practises)

Question 7

Portfolio management

Answer 7

General Management (14 practises)

Question 8

Architecture management

Answer 8

General Management (14 practises)

Question 9

Service financial management

Answer 9

General Management (14 practises)

Question 10

Workforce and talent management

Answer 10

General Management (14 practises)

Question 11

Continual improvement

Answer 11

General Management (14 practises)

Question 12

Measurement and reporting

Answer 12

General Management (14 practises)

Question 13

Risk management

Answer 13

General Management (14 practises)

Question 14

Information security management

Answer 14

General Management (14 practises)

Question 15

Knowledge management

Answer 15

General Management (14 practises)

Question 16

Organizational change management

Answer 16

General Management (14 practises)

Question 17

Project management

Answer 17

General Management (14 practises)

Question 18

Relationship management

Answer 18

General Management (14 practises)

Question 19

Supplier management

Answer 19

General Management (14 practises)

Question 20

Business analysis

Answer 20

Service Management (17 practises)

Question 21

Service catalogue management

Answer 21

Service Management (17 practises)

Question 22

Service design

Answer 22

Service Management (17 practises)

Question 23

Service level management

Answer 23

Service Management (17 practises)

Question 24

Availability management

Answer 24

Service Management (17 practises)

Question 25

Capacity and performance management

Answer 25

Service Management (17 practises)

Question 26

Service continuity management

Answer 26

Service Management (17 practises)

Question 27

Monitoring and event management

Answer 27

Service Management (17 practises)

Question 28

Service desk

Answer 28

Service Management (17 practises)

Question 29

Incident management

Answer 29

Service Management (17 practises)

Question 30

Service request management

Answer 30

Service Management (17 practises)

Question 31

Problem management

Answer 31

Service Management (17 practises)

Question 32

Release management

Answer 32

Service Management (17 practises)

Question 33

Change enablement

Answer 33

Service Management (17 practises)

Question 34

Service validation and testing

Answer 34

Service Management (17 practises)

Question 35

Service configuration management

Answer 35

Service Management (17 practises)

Question 36

IT asset management

Answer 36

Service Management (17 practises)

Question 37

Deployment management

Answer 37

Technical Management (3 pracises)

Question 38

Infrastructure and platform management

Answer 38

Technical Management (3 pracises)

Question 39

Software development and management

Answer 39

Technical Management (3 pracises)