Communication M9 Flashcards
Name the types of non-verbal communications?
Gestures
Body language
Posture
Facial Expressions
Eye Contact
Name the types of object communication?
Clothing
Hairstyles
Architecture
Symbols
Info-graphics
Paralanguage, is which type pf communication?
non-verbal speech communication
What factors are included in Paralanguage?
Speaking style
Voice quality
Emotion
Rhythm
Intonation and stress
Non-verbal communication can be categorised into which three principle areas?
Environmental conditions - where the communication takes place
Physical characteristics of communicators
Behaviours of communicators during interaction
What is the Iceberg Theory?
Patients perceptions of needs
In the Iceberg Theory, the part above the water represents what?
What the patient sees as being their needs.
In the Iceberg Theory, the part under the water represents what?
What the professional sees as being the patients needs
In the Iceberg Theory, the part under the water represents what?
What the professional sees as being the patients needs
What is information fade?
New information is easily forgotten, need for keep repeating yourself
What is interface?
If you tell a patient too many facts all in one go, they often get confused. one visit = one dental health message
What is positive reinforcement
Tell the patients how well they are doing, gives encouragement to carry on
What is interest?
If the patient is interested in learning they will do better
What is relevance?
The message you are giving to the patient should be relevant to help them learn
What is the Donabedian concept?
Concerned with the structure, process and outcome of care
