[HARD] U1-2 Explaining the Intelligent, Sustainable Enterprise Flashcards

1
Q

What is an intelligent, sustainable enterprise?

A

An intelligent, sustainable enterprise is one that consistently applies advanced technologies and best practices within agile, integrated business processes. It leverages solutions that integrate data and processes, build flexible value chains, innovate with industry best practices, and manage environmental impact.

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2
Q

How does SAP support customers in becoming intelligent enterprises?

A

SAP supports customers in becoming intelligent enterprises by providing solutions for integrating data and processes, building flexible value chains, innovating with industry best practices, understanding and acting on customer, partner, and employee sentiment, and managing environmental impact.

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3
Q

What is the role of SAP’s business technology platform in the intelligent suite?

A

SAP’s business technology platform serves as the foundation for the intelligent suite, applications, and industry cloud, enabling the integration of end-to-end business processes and providing a comprehensive portfolio of solutions and technology to meet customers’ business process needs.

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4
Q

What are the four core end-to-end processes of SAP’s intelligent enterprise?

A

The four core end-to-end processes of SAP’s intelligent enterprise are Lead to Cash, Design to Operate, Source to Pay, and Recruit to Retire. Each process focuses on optimizing specific aspects of the business, such as revenue generation, product development lifecycle, spend management, and workforce management.

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5
Q

What is the purpose of the Lead to Cash process in an enterprise?

A

The Lead to Cash process drives revenue, opportunities, and optimizes the customer experience from the initial contact with a prospective customer to order fulfillment and service delivery.

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6
Q

What does the Design to Operate process optimize in an enterprise?

A

The Design to Operate process optimizes the entire product development lifecycle, from design and planning to manufacturing, delivery, and operations. It enables businesses to leverage SAP’s digital supply chain solutions for running a resilient and sustainable supply chain.

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7
Q

What are the benefits of the Source to Pay process for customers?

A

The Source to Pay process allows customers to simplify, optimize, and effectively manage all spend processes and spend categories. It helps drive business outcomes, enables the transition from digital to autonomous procurement, reduces total cost of ownership, and leverages the collective intelligence and network effect of the marketplace.

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8
Q

What does the Recruit to Retire process cover in an enterprise?

A

The Recruit to Retire process ensures that customers can understand, manage, and optimize all aspects of their workforce, including both internal and external workers. It aligns workforce management with business objectives, provides a clear financial impact, and facilitates an exceptional workforce experience and business transformation.

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9
Q

How does the Design to Operate process support a resilient and sustainable supply chain?

A

The Design to Operate process allows businesses to leverage the interoperable and modular framework of SAP’s digital supply chain solutions. This framework helps optimize the product development lifecycle and enables businesses to run a resilient and sustainable supply chain, ensuring efficient planning, manufacturing, delivery, and operations.

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10
Q

How has SAP embedded sustainability into its end-to-end business processes?

A

SAP has embedded sustainability insights into its end-to-end business processes, allowing customers to make sustainability core to their business. This integration enables customers to create sustainable products, services, and solutions by leveraging a holistic view of data, processes, and industry-specific drivers, regulations, and best practices across value chains.

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11
Q

What can customers achieve by embedding sustainability into their core business processes?

A

By embedding sustainability into their core business processes, customers can assess and reduce carbon footprints, address circular business models, reduce waste, and ensure social responsibility across value chains. They can also gain real-time insights across their entire solution to support sustainable practices and make informed decisions.

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12
Q

How does embedding sustainability into core business processes help with compliance?

A

Embedding sustainability into core business processes provides deep transparency into financial and non-financial data, allowing customers to address regulations, taxation, and sanctions proactively. This helps ensure compliance with global and local regulations and promotes responsible business practices.

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13
Q

What benefits can customers achieve by creating sustainable products and solutions?

A

By creating sustainable products, services, and solutions, customers can meet the growing demand for environmentally friendly offerings. They can also enhance their brand reputation, attract environmentally conscious customers, and contribute to a more sustainable future.

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14
Q

What is the goal of the Seamless User Experience in the Intelligent Enterprise Suite?

A

The goal of the Seamless User Experience is to provide a common look and feel across all SAP solutions, based on the SAP Fiori design guidelines. This improves the daily work experience of end users by removing complexity and creating lightweight apps tailored to role-based tasks.

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15
Q

How does SAP Cloud Identity contribute to Consistent Security & Identity Management?

A

SAP Cloud Identity reduces manual administration efforts for user management and identity provisioning. It also enables a seamless login process with Single Sign-On (SSO), enhancing security and simplifying access for users.

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16
Q

How can customers benefit from End-to-End Process Blueprints?

A

Customers can reduce planning effort for implementation projects and architecture decisions by leveraging process blueprints provided by SAP. These blueprints follow industry reference architecture standards, providing pre-defined templates and best practices for implementing end-to-end business processes.

17
Q

What is the purpose of Aligned Domain Models in the Intelligent Suite?

A

Aligned Domain Models aim to harmonize data models with common semantics across the Intelligent Suite. This reduces replication and synchronization efforts for key master data objects, such as customers and orders. Customers can leverage the SAP Master Data Integration Service as a central repository for master data, simplifying integration and data consumption across applications.

18
Q

How does Embedded Intelligence & Analytics contribute to the Intelligent Enterprise Suite?

A

Embedded Intelligence & Analytics enable customers to make quick and confident decisions by providing comprehensive analytical insights, embedded machine learning capabilities in SAP applications, and secure live access to business data through SAP Analytics Cloud.

19
Q

What benefits do customers gain from Coordinated Lifecycle Management?

A

Coordinated Lifecycle Management, facilitated by SAP Cloud ALM and SAP for Me, accelerates implementation projects and reduces manual integration configuration effort. It provides harmonized provisioning, setup, operations, and solution monitoring, streamlining the lifecycle management of SAP solutions.

20
Q

What is the purpose of One Inbox & Workflow Management in the Intelligent Enterprise Suite?

A

One Inbox & Workflow Management allows employees to proactively complete business tasks by providing a unified view of pending tasks from across SAP solutions. This feature is accessible in both mobile and desktop environments, enabling efficient task management and workflow coordination.

21
Q

How does SAP’s Business Technology Platform (BTP) contribute to the implementation of suite qualities in the Intelligent Enterprise Suite?

A

SAP’s Business Technology Platform (BTP) serves as the foundation for implementing suite qualities in the Intelligent Enterprise Suite. It unifies user experience, security, workflow inboxes, data semantics, analytics, lifecycle management, and process architectures. BTP provides the necessary tools and services to enable a seamless and integrated experience for SAP customers.

22
Q

What is the key to competitive differentiation in the Experience Economy?

A

In the Experience Economy, the key to competitive differentiation lies in the experiences you deliver to your customers. Companies that consistently deliver exceptional experiences are the most successful in the marketplace.

23
Q

What is the role of experience data (X-data) in gaining business insights?

A

Experience data refers to how people feel about your products, services, and brand. By analyzing experience data, captured through the SAP Qualtrics Experience Management platform, businesses can anticipate customer needs, predict actions, and identify areas for improving customer, employee, product, and brand experiences.

24
Q

Where does operation data (O-data) come from in the context of the Experience Economy?

A

Operation data comes from business applications within an organization. In the context of the Experience Economy, SAP’s integration-ready intelligent suite of applications provides operation data that spans various areas such as customer-facing activities, HR, finance, manufacturing, supply chain, and procurement.

25
Q

How can intelligence accelerate digital transformation?

A

Intelligence can accelerate digital transformation by leveraging the capabilities of the SAP Business Technology Platform. This platform enables businesses to harness intelligent technologies such as AI, machine learning, IoT, and advanced analytics. By integrating these technologies and building new applications, organizations can drive digital transformation seamlessly across their landscape.

26
Q

What is the role of the SAP Qualtrics Experience Management platform?

A

The SAP Qualtrics Experience Management platform helps organizations gather and analyze experience data to gain insights into customer, employee, product, and brand experiences. It enables businesses to anticipate needs, predict actions, and identify areas of improvement to enhance overall experiences.

27
Q

How does SAP’s intelligent suite of applications support businesses?

A

SAP’s intelligent suite of applications supports businesses by providing integration-ready solutions that embed automation and intelligence into various processes. These applications span different areas, including customer-facing activities, HR, finance, manufacturing, supply chain, and procurement. By leveraging these applications, organizations can optimize operations and enhance their overall performance in the Experience Economy.

28
Q

Why is automation important for customers in the context of SAP’s Intelligent Enterprise vision?

A

Automation is important for customers because it not only improves efficiency but also frees up time for organizations to focus on higher-value activities. By automating manual and repetitive tasks, businesses can allocate their human resources towards more creative and transformative activities, leading to faster processes, better customer service, and increased overall productivity.

29
Q

What are some examples of SAP’s intelligent technologies?

A

SAP’s intelligent technologies include artificial intelligence (AI), machine learning, robotic process automation (RPA), and the Internet of Things (IoT). These technologies enable customers to build intelligent enterprises and drive process innovation.

30
Q

What is the purpose of machine learning in the context of artificial intelligence?

A

Machine learning, a subset of artificial intelligence, focuses on teaching computers to learn from data and improve with experience. Machine learning algorithms are trained to find patterns and correlations in large datasets, allowing them to make informed decisions and predictions. With more data, machine learning applications become more accurate and efficient over time.

31
Q

What is SAP Conversational AI and how can it benefit customers?

A

SAP Conversational AI is a service that combines natural language processing (NLP) with artificial intelligence. It enables users to build and monitor intelligent chatbots that automate tasks and workflows. By leveraging multilingual NLP technology, customers can deliver personalized conversations at scale and automate time-consuming tasks, allowing employees to focus on value-added activities.

32
Q

How can robotic process automation (RPA) be utilized?

A

Robotic process automation involves using virtual software robots, or bots, to automate repetitive and time-consuming tasks. RPA technology is particularly useful for handling high-volume tasks, data migrations, approval workflows, and accessing multiple applications. By deploying bots, businesses can streamline processes and improve operational efficiency.

33
Q

What is the Internet of Things (IoT) and how can it be leveraged?

A

The Internet of Things refers to the concept of collecting data from connected devices, sensors, machines, stakeholders, and customers. By harnessing IoT data, businesses can enhance their processes, improve quality, productivity, and resource efficiency. Applying intelligent technologies to IoT data enables organizations to gain valuable insights and optimize their operations.

34
Q

What are the benefits of using intelligent technologies in business processes?

A

Intelligent technologies, such as AI, machine learning, RPA, and IoT, can enhance business processes in several ways. They enable organizations to automate tasks, improve decision-making, increase productivity, enhance customer experiences, and optimize resource utilization. By leveraging these technologies, businesses can drive innovation and achieve operational excellence.

35
Q

How does SAP support customers in building an intelligent enterprise?

A

SAP provides a comprehensive suite of solutions and services that support customers in building an intelligent enterprise. Through the integration of intelligent technologies, SAP enables businesses to automate processes, make data-driven decisions, and leverage innovative capabilities to drive transformation and achieve their business goals.