Task Management Flashcards
CSAP0059 ( Category: Task Management )
Navigate here to create an assignment rule
✓Answer:
System Policy > Rules > Assignment
CSAP0117 ( Category: Task Management )
Navigate here to set configurable properties for the SLA Engine
✓Answer:
Service Level Management > Properties > SLA Engine
CSAP0137 ( Category: Task Management )
Navigate here to locate active tasks assigned to yourself. (full file path)
✓Answer:
Service Desk > My Work
CSAP0310 ( Category: Task Management )
Which module displays a list of tasks assigned to a user’s group, but not yet assigned to an individual user?
My Teams Work
My Groups Work
My Groups Tasks
My Teams Tasks
✓Answer:
My Groups Work
CSAP0342 ( Category: Task Management )
Which of the following three statements best describes Tasks?
Tasks lead to quicker resolution times
Tasks can only be performed once
Tasks are repeatable processes
Tasks minimize the possibility of human error
✓Answer:
Tasks lead to quicker resolution times
Tasks are repeatable processes
Tasks minimize the possibility of human error
CSAP0399 ( Category: Task Management )
Which table stores the Task SLA records for the SLA’s attached to particular tasks?
task_sla
sla_ola
sla
sla_ula
None of the Above
✓Answer:
task_sla
CSAP0400 ( Category: Task Management )
Where can we create SLAs, OLAs and Underpinning Contracts?
Configuration Management
Incident
Service Level Management
Service Catalog
✓Answer:
Service Level Management
CSAP0421 ( Category: Task Management )
What is SLM?
Service Level Management
Server Limit Management
Service Line Management
All of the above
None of the above
✓Answer:
Service Level Management
CSAP0446 ( Category: Task Management )
Types of SLA (SLA, OLA, UC) are defined in which field?
Retroactive Start
Condition Field
Type Field
Duration
✓Answer:
Type Field
CSAP0450 ( Category: Task Management )
What is the sequence of conditions in an SLA definition?
Start, Hold, Halt
Start, In Progress, Stop
Begin, Hold, Halt
Start, Pause, Stop
✓Answer:
Start, Pause, Stop
CSAP0457 ( Category: Task Management )
Comments are visible by all users?
True
False
✓Answer:
True
CSAP0533 ( Category: Task Management )
What automatically assigns tasks to users or groups?
Assignment Rules
Auto Complete
Auto Update
Handler
✓Answer:
Assignment Rules
CSAP0536 ( Category: Task Management )
As it relates to Task Management, SLA is an abbreviation for what?
Simple Level Agreement
Service Level Agreement
Service Level Analysis
Service License Agreement
✓Answer:
Service Level Agreement
CSAP0557 ( Category: Task Management )
Name three things from below that best describe Tasks?
Minimize human error
Can only be performed once
Lead to quicker resolutions
Repeatable Process
✓Answer:
Minimize human error
Lead to quicker resolutions
Repeatable Process
CSAP0692 ( Category: Task Management )
What is any record that can be assigned or completed by a user?
Form
Function
Problem
Task
✓Answer:
Task