Knowledge Management Flashcards
CSAP0010 ( Category: Knowledge Management )
Navigate here to review flagged articles
Knowledge > Articles > All Flagged
CSAP0355 ( Category: Knowledge Management )
Which of the following three ways an end user can leave feedback about an article?
Leave a comment on the article
Give a 1-5 star rating
Fill out an article quality index checklist
Mark the article as helpful or not helpful
Leave a comment on the article
Give a 1-5 star rating
Mark the article as helpful or not helpful
CSAP0357 ( Category: Knowledge Management )
What item in the Knowledge Management Service Portal displays article that have the highest percentage of users marking them helpful
Featured
Most Helpful
Most Useful
Most Viewed
Most Useful
CSAP0358 ( Category: Knowledge Management )
How should you share a knowledge article with another user?
A permalink
Sharing the keywords
Taking a screenshot
Copying and pasting the text
A permalink
CSAP0359 ( Category: Knowledge Management )
Which three of the following are possible methods of populating a knowledge base with knowledge articles?
Integrating with a WebDev complaint source
Via e-mail to a defined knowledge e-mail address
Creating articles directly in the ServiceNow platform
Importing Microsoft Word files
Integrating with a WebDev complaint source
Creating articles directly in the ServiceNow platform
Importing Microsoft Word files
CSAP0463 ( Category: Knowledge Management )
What is a good way to suggest revisions to the knowledge manager?
Change Control
Email
Flagging an article
Opening an incident
Opening a case
None of the above
Flagging an article
CSAP0482 ( Category: Knowledge Management )
As it relates to Knowledge Management, KCS is an abbreviation for:
Knowledge Centered Service
Knowledge Content per Second
Knowledge Content Support
Knowledge Category Subcategory
Knowledge Centered Service
CSAP0508 ( Category: Knowledge Management )
What are the three ways a user can leave feedback about an article?
Leave a comment
Give a star rating
Mark as helpful or not
Fill out a survey
Leave a comment
Give a star rating
Mark as helpful or not
CSAP0515 ( Category: Knowledge Management )
Where do you click to import Microsoft Word documents directly into a KB?
Import Articles
MSW Import
Upload
Insert and Publish
Import Word
Import Articles
CSAP0516 ( Category: Knowledge Management )
What is the field that indicates the unique identifier of a knowledge article?
Valid To
Workflow
Number
Article Type
Number
CSAP0539 ( Category: Knowledge Management )
What are the two Knowledge Base article types?
HTML
Wiki
CSS
JavaScript
HTML
Wiki
CSAP0553 ( Category: Knowledge Management )
Within ServiceNow, KB is an abbreviation for what?
Keyword Block
Kubernetes Broker
Knowledge Base
Kanban Board
Knowledge Base
CSAP0554 ( Category: Knowledge Management )
What is a record in a knowledge base that provides information to consumers?
Listicle
Service Catalog
Knowledge Article
Consumer Report
Knowledge Article
CSAP0590 ( Category: Knowledge Management )
What is the best way to share a knowledge article with another user?
Sharing the keywords
Taking a screenshot
Copying and pasting the text
A Permalink
A Permalink
CSAP0622 ( Category: Knowledge Management )
Name the first three Knowledge Article workflows?
Draft
Review
Published
Revision
Draft
Review
Published
CSAP0633 ( Category: Knowledge Management )
What is a button that triggers a search for similar knowledge articles already existing?
Search for Duplicates
Compare
Digital Twin
Find Similar
Search for Duplicates
CSAP0654 ( Category: Knowledge Management )
What are reusable pieces of content you can add to Knowledge Articles?
Data Chunk
Blockscript
Databrick
Knowledge Blocks
Knowledge Blocks
CSAP0685 ( Category: Knowledge Management )
What are the articles with the highest percentage of users marking them helpful called?
Featured
Most Helpful
Most Viewed
Most Useful
Most Useful
CSAP0825 ( Category: Knowledge Management )
Knowledge article authors can apply predefined formats, code snippets, table of contents, find/replace text when authoring a Knowledge article using this editor this editor?
Java
HTML
Python
MYSQL
JavaScript
CSS
HTML
CSAP0912 ( Category: Knowledge Management )
Name a state where a knowledge article is visible to all users?
Registered
Published
Certified
Draft
Published
CSAP0916 ( Category: Knowledge Management )
What item/widget in the Knowledge Management Service Portal displays articles that have the highest percentage of users marking them as helpful?
Most Helpful
Featured
Most Useful
Most Viewed
Most Useful
CSAP1017 ( Category: Knowledge Management )
What are three ways of populating Knowledge Articles in the Now Platform?
Emails
Integrated with a third-party WebDav compatible source
Importing Word Documents
Importing Excel Sheets
Creating Manually
Integrated with a third-party WebDav compatible source
Importing Word Documents
Creating Manually
CSAP1415 ( Category: Knowledge Management )
After this date the KA will no longer appear in Knowledge Searches or the published KB.
Retire date
Valid to
Stop publishing
End publishing
Valid to
CSAP1419 ( Category: Knowledge Management )
Which button triggers a search in ServiceNow to determine if there are any similar Knowledge Articles already existing in the platform?
Find Clones
Search for Duplicates
Search for Matches
Find Corresponding
Search for Duplicates
