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Notifications Flashcards

1
Q

CSAP0340 ( Category: Notifications )
Name four ways to collaborate with team members on tasks?

User presence
Additional comments
Activity stream
Connect chat
Comments
Work notes

A

User presence
Activity stream
Connect chat
Work notes

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2
Q

CSAP0344 ( Category: Notifications )
When configuring an email notification, where can you choose field values from the record to include within the message?

Select fields pane
Select variables
Variables context menu
Platform variables

A

Select variables

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3
Q

CSAP0345 ( Category: Notifications )
Which three tabs are used to configure an email notification?

What it will contain
When to send
Who will receive
Which email template
What the subjects is

A

What it will contain
When to send
Who will receive

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4
Q

CSAP0346 ( Category: Notifications )
Which feature allows users to manage which notifications they receive about various activities occurring in the platform?

Now on Now
Subscriptions
Platform Chat
ServiceNow Mobile

A

Subscriptions

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5
Q

CSAP0347 ( Category: Notifications )
Where can users set their notification subscription preferences?

Notification settings
System settings
Subscription settings
Email settings

A

System settings

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6
Q

CSAP0348 ( Category: Notifications )
Notifications in the Now Platform occur through which of the following three methods?

Virtual Agent
Email
Meeting Invitation
SMS
Workplace Chat

A

Email
Meeting Invitation
SMS

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7
Q

CSAP0403 ( Category: Notifications )
When a request is rejected, a notification is sent and sets the status to rejected.

True
False

A

True

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8
Q

CSAP0479 ( Category: Notifications )
Where do you configure “Define conditions to be met” for Notifications?

What it will contain
Which email template
When to send
Who will receive

A

When to send

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9
Q

CSAP0489 ( Category: Notifications )
What are the three tabs used to configure an email notification?

When to send
Which email template
Why send
What it will contain
Who will receive

A

When to send
What it will contain
Who will receive

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10
Q

CSAP0490 ( Category: Notifications )
Where do you navigate to see the notifications currently defined in the system?

System Notification > Notifications
System Notification > Email > Notifications
System Properties > Notifications
Notifications > System

A

System Notification > Email > Notifications

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11
Q

CSAP0496 ( Category: Notifications )
What are the actions that the system takes in response to messages from users?

Triggers
Inbound Email Actions
Assignment Rules
Auto Feedback

A

Inbound Email Actions

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12
Q

CSAP0511 ( Category: Notifications )
What are the three methods where notifications appear?

Virtual Agent
Email
SMS
Meeting Invitation

A

Email
SMS
Meeting Invitation

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13
Q

CSAP0599 ( Category: Notifications )
What is used to preview how the Notification will appear to the user?

Preview Notification
Impersonate User
Sneak Peek
Auto preview

A

Preview Notification

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14
Q

CSAP0604 ( Category: Notifications )
Where is “make the notification subscribe-able by users” located?

Which email template
Who will receive
When to send
What it will contain

A

Who will receive

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15
Q

CSAP0616 ( Category: Notifications )
What triggers notifications?

System Events
Service Level Agreement
Dot-walking
Activity Stream

A

System Events

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16
Q

CSAP0630 ( Category: Notifications )
What allows users to manage which notifications they receive?

ServiceNow Mobile
Subscriptions
Now on Now
Platform Chat

A

Subscriptions

17
Q

CSAP0646 ( Category: Notifications )
Where to configure “Override the Message HTML” for notifications?

Which email template
What will it contain
When to send
Who will receive

A

What will it contain

18
Q

CSAP0650 ( Category: Notifications )
Where do users set their notification subscription preferences?

Subscription Settings
Email Settings
System Settings
Notification Settings

A

System Settings

19
Q

CSAP0687 ( Category: Notifications )
What are the two types of actions the system can take in response to a user’s message?

Send the user an email message in reply
Update the welcome page
Print the requested record
Make changes to a system table

A

Send the user an email message in reply
Make changes to a system table

20
Q

CSAP0718 ( Category: Notifications )
What allows users to manage which notifications they receive?

Connect Chat
Subscriptions
Now on Now
System Properties

A

Subscriptions

21
Q

CSAP0726 ( Category: Notifications )
How can administrators utilize the same content for different notification channels?

Configure default notification content
Set up related notification content
Enable actionable notification content
Provide common notification content

A

Provide common notification content

22
Q

CSAP0790 ( Category: Notifications )
What type of notification allow users to know when knowledge articles are about to expire?

Agent Workspace
SMS
Self-Service Notifications
Email

23
Q

CSAP0867 ( Category: Notifications )
Which feature allows users to manage their own notifications?

Platform Chat
Connect Chat
System Properties
Subscriptions
Portal Properties

A

Subscriptions

24
Q

CSAP0952 ( Category: Notifications )
What item in ServiceNow is used for creating incidents via email?

Email Actions
Business Rules
Email Policies
Data Policies
Inbound Actions

A

Inbound Actions

25
CSAP0973 ( Category: Notifications ) How to navigate to emails sent/received out/in from the Now platform Application navigator? System Logs > Emails System Policy > Email > Email System Notification > Email System Notification > Email > Emails
System Logs > Emails
26
CSAP1010 ( Category: Notifications ) Name three different methods for Notifications in the now platform. Virtual Agent SMS Email Workplace Chat Meeting Invitation Connect Bot
SMS Email Meeting Invitation
27
CSAP1344 ( Category: Notifications ) Regarding inbound email actions, name three types of actions the system can take in response to a user’s message. Create custom applications Make changes to a system table Send the user an email message in reply Override agent capacity for selected agents
Make changes to a system table Send the user an email message in reply Override agent capacity for selected agents
28
CSAP1348 ( Category: Notifications ) Users can set their notification subscription preferences by navigating to: User menu > Subscriptions System Settings > Notification Preferences System Properties > Notification Preferences
System Settings > Notification Preferences
29
CSAP1358 ( Category: Notifications ) Select two from the list below to name contents of When to send: Define conditions to be met Make the notification Subscribable Identify if a record insert or update results in the notification Select variable values to include in subject or message results in the notification
Define conditions to be met Identify if a record insert or update results in the notification
30
CSAP1359 ( Category: Notifications ) Select two from the list below to name contents of Who will Receive: Select variable values to include in subject or message Select Users or Groups from field values on the notification record Make the notification Subscribable Apply an email template
Select Users or Groups from field values on the notification record Make the notification Subscribable
31
CSAP1360 ( Category: Notifications ) Select three from the list below to name contents of What it will contain: Select variable values to include in subject or message Override the message HTML Define conditions to be met Identify if a record insert or update results in the notification Apply an email template
Select variable values to include in subject or message Override the message HTML Apply an email template
32
CSAP1361 ( Category: Notifications ) You can verify your Notification was sent correctly using: All > System Mailboxes > Outbound > Outbox All > System Mailboxes > Inbound > Outbox All > System Mailboxes > Inbound > Inbox All > System Mailboxes > Outbox
All > System Mailboxes > Outbound > Outbox

CSA (14 decks)

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