Firms and their customers communicate and transact business electronically
The FCA Rules have adapted to reflect this movement in communications
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Q
The FCA rules refer to information being transmitted or provided in a durable medium, this means:
A
paper, or
any instrument which lets the recipient store the information so that they can access it for future reference, for an appropriate time and on an unchanged basis
it includes storage on a PC, but excludes internet sites, unless they meet the requirement in relation to storage and retrieval