Behaviour Management

Question 1

list the types of consultation types. (3)

Answer 1

Directing
Following
Guiding

Question 2

what consultation type is bets in sensitive cases?

Answer 2

following

Question 3

what consultation type is best in ambivalent (unsure) individuals?

Answer 3

guiding

Question 4

what communication skills are used in guiding consultations? (4)

Answer 4

O - open questions
Deeper understanding of patient views

A - affirmation
“i can see that..”
Demonstrate appreciation for patients efforts

R - reflective listening
“i understand that”
Allows you to confirm what has been said by the patient - shows understanding

S - Summary
“so in summary”

Question 5

describe how we should discuss behaviour change? (4)

Answer 5

Should always ask permission to discuss behaviours

Invite them to discuss, don’t force

Ask simple questions about how the patient would feel about discussing behaviours

If multiple issues need addressed, encourage them to select the one they want to deal with most.

Question 6

what does reflective listening convey?

Answer 6

understanding

Question 7

how do you provide information to a patient? (3)

Answer 7

Asses what patient already knows.

Provide further information

Find out what information means for the patient

Question 8

name the stages in behaviour change. (5)

Answer 8

precontemplation - not interested

contemplative - interested in the future

preparation

action

maintenance