Social Engineering
- Uses social tactics to trick users into giving up information or performing actions they wouldn’t usually take
o In person, over phone, while browsing, via email
o Take advantage of normal social behaviors & trust
- Phishing
o Sending emails with purpose to trick them into revealing personal information / performing acts
o DOES NOT target specific group
- Spear Phishing
targets specific groups of users
—Attacks can be customized [more dangerous]
o Whaling
targets high-level executives
o Vishing
voice phishing
–Verify identity & contact info of caller
–Caller-ID can be spoofed
o Smishing
-Uses SMS Texts
-Instant messages / social media
- In Person Training
o Dumpster Diving
–Person looks through trash for info
–Burning / shredding helps prevent
- In Person Training
o Shoulder Surfing
Looking over shoulder with camera to view sensitive information
- In Person Training
o Tailgating
Follow closely behind someone to enter a secure area
- In Person Training
o Impersonation
Pretend to be someone else
Usually impersonate tech support / company personal
- In Person Training
o Evil Twin
Fraudulent WiFi access point that appears to be legit
Setup to eavesdrop on wireless communication
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1.1 – Operating System Basics14
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1.1 – Windows Upgrades2
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1.1 – Different Versions of Windows 102
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1.2 – Administrative Commands12
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1.2 – Copy Commands5
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1.2 – Disk Management Commands10
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1.2 – Navigating Commands13
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1.2 – Other Network Commands7
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1.2 – Ping & ipconfig13
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1.3 – Disk Tools5
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1.3 – The Registry6
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1.3 – Event Viewer3
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1.3 – Microsoft Management Console2
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1.3 – System Info & Configuration9
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1.3 – Task Manager6
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1.3 – Useful Snap-ins7
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1.4 – Windows Control Panel Options15
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1.5 – Windows Setting Applications12
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1.6 – Configure Firewall Rule2
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1.6 – Network Connections: Client Network Configuration6
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1.6 – Network Connections: Establish Network Connections7
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1.6 – Shared Resources8
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1.6 – Workgroup vs Domains5
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1.7 – Installing Applications10
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1.8 – Different Operating Systems7
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1.8 – File System Types: Windows6
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1.8 – EOL & Concerns2
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1.8 – File System Types: Non-Windows3
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1.9 – Installing Windows on a Physical Computer1
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1.9 – Installing Windows on a Virtual Box1
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1.9 – Installation Types: Boot Methods8
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1.9 – Installation Types - Types of Installation7
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1.9 – Creating & Managing Partitions8
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1.10 – Mac OS Features5
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1.10 – Mac OS System Preferences7
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1.10 – Mac OS Features13
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1.11– Linux Interface5
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1.11 – Linux Setup [TOOLS]3
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1.11 - Linux Commands27
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1.11 – Ownership in Linux & Mac10
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1.11 – Managing Linux Permissions5
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1.11 – Update Linux Commands6
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2.1 – Physical Security Controls5
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2.1 – Physical Security12
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2.1 – Logical Access Control10
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2.1 – Mobile Device Management6
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2.1 – Active Directory9
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2.1 – Logical Access Control [Authentication]6
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2.2 – Wireless Encryption Protocols4
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2.3 – Types of Malwares12
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2.3 – Preventing Malware5
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2.4 – Social Engineering11
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2.4 – Threats18
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2.4 – Common Vulnerabilities5
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2.5 – Windows Security Settings4
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2.5 – Encrypting in Windows7
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2.6 – User Security Settings1
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2.6 – Workstation Security Best Practices4
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2.7 – Mobile Device Security11
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2.8 – Data Destruction4
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2.9 – SOHO Router9
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2.10 – Browser Security5
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3.1 – Common OS Issues11
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3.1 – Fixing Windows8
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3.1 – Utilities for Fixing Windows9
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3.2 – Common Security Issues9
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3.3 – Malware Removal Steps7
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3.4 – Mobile Device Issues12
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3.5 – Mobile Security Issues2
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4.1 – Common Network Documentation7
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4.1– Ticketing & Asset Tracking4
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4.2 – Change Management2
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4.3 – Backups8
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4.4 – Safety Procedures3
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4.5– Environmental Controls3
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4.6 – Incidents & Regulations9
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4.7 – Professionalism10
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4.8 – Scripting7
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4.9 – Remote Access8
