Chapter 14: Takeaway 14.2: What Are the Building Blocks of Successful Teamwork?

Question 1

Define effective team

Answer 1

an effective team achieves high levels of task performance, membership satisfaction, and future viability

Question 2

What is the team effectiveness equation?

Answer 2

Team Effectiveness = Quality of Inputs + (Process Gains – Process Losses)

Question 3

Define membership composition

Answer 3

membership composition is the mix of abilities, skills, backgrounds, and experiences among team members

Question 4

Define team process

Answer 4

team process is the way team members work together to accomplish tasks

Question 5

What is stage 1 of the stages of team development?

Answer 5

Forming- a stage of initial orientation and interpersonal testing

Question 6

What is stage 2 of the stages of team development? (after forming)

Answer 6

Storming- a stage of conflict over tasks and working as a team

Question 7

What is stage 3 of the stages of team development? (after storming)

Answer 7

Norming- a stage of consolidation around task and operating agendas

Question 8

What is stage 4 of the stages of team development? (after norming)

Answer 8

Performing- a stage of teamwork and focused task performance

Question 9

What is stage 5 of the stages of team development? (after adjourning)

Answer 9

Adjourning- a stage of task completion and disengagement

Question 10

Define norm

Answer 10

a norm is a behavior, rule or standard expected to be followed by team members

Question 11

Define performance norm

Answer 11

a performance norm defines the effort and performance contributions expected of team members

Question 12

Define cohesiveness

Answer 12

cohesiveness is the degree to which members are attracted to and motivated to remain part of a team

Question 13

Define task activity

Answer 13

task activity is an action taken by a team member that directly contributes to the group’s performance purpose

Question 14

Define maintenance activity

Answer 14

maintenance activity is an action taken by a team member that supports the emotional life of the group

Question 15

Define distributed leadership

Answer 15

distributed leadership is when any and all members contribute helpful task and maintenance activities to the team

Question 16

Define disruptive behaviors

Answer 16

disruptive behaviors is self-serving and cause problems for team effectiveness

Question 17

Define decentralized communication network

Answer 17

a decentralized communication network allows members to communicate directly with one another

Question 18

Define centralized communication network

Answer 18

in a centralized communication network communication flows only between individual members and a hub or center point

Question 19

Define restricted communication network

Answer 19

in a restricted communication network subgroups contest one anothers’ positions and restrict interactions with one another

Question 20

What type of team achieves high levels of task performance, membership satisfaction, and future viability?

Answer 20

effective team

Question 21

What is the mix of abilities, skills, backgrounds, and experiences among team members?

Answer 21

membership composition

Question 22

What is the way team members work together to accomplish tasks?

Answer 22

team process

Question 23

What is a behavior, rule or standard expected to be followed by team members?

Answer 23

norm

Question 24

What defines the effort and performance contributions expected of team members?

Answer 24

performance norm

Question 25

What is the degree to which members are attracted to and motivated to remain part of a team?

Answer 25

cohesiveness

Question 26

What is an action taken by a team member that directly contributes to the group’s performance purpose?

Answer 26

task activity

Question 27

What is an action taken by a team member that supports the emotional life of the group?

Answer 27

maintenance activity

Question 28

What type of leadership is when any and all members contribute helpful task and maintenance activities to the team?

Answer 28

distributed leadership

Question 29

What types of behaviors are self-serving and cause problems for team effectiveness?

Answer 29

disruptive behaviors

Question 30

What type of network allows members to communicate directly with one another?

Answer 30

decentralized communication network

Question 31

What type of network does communication flows only between individual members and a hub or center point?

Answer 31

centralized communication network

Question 32

What type of network do subgroups contest one anothers’ positions and restrict interactions with one another?

Answer 32

restricted communication network