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Flyadeal Training > 5 > Flashcards

5 Flashcards

1
Q

Phases of Flight

A 
Pre-Departure
Pre-Taxi
Taxi
Take-off
Climb
Cruise
Descent
Approach (below 10,000 ft)
Landing
Taxi
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2
Q

Cabin Crew will be on board the aircraft preparing the cabin to receive Passengers i.e., checking removable safety equipment, and emergency areas. Ground staff, catering and cleaning may also be on board and outside equipment such as stairs, catering trucks are attached to the aircraft. Electrical power to the aircraft will be supplied by a (GPU) / APU.

A

Pre-Departure

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3
Q

GPU

A

Ground Power Unit

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4
Q

With all Passengers on board the last aircraft door will be closed. External ground power will be removed from the aircraft. Once the engines are started electrical power comes from the engine driven generators. Air conditioning will be supplied from the engine bleed system.

A

Pre-Taxi

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5
Q

The aircraft will taxi on to the runway. In the cabin, the crew will check that all Passengers and equipment are secured, safety demo has been completed and pass the checks to the SCCM and strap into crew seats for take-off.

A

Taxi

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6
Q

Movement of an aircraft on the surface of an aerodrome under its own power, excluding take-off and landing.

A

Taxiing

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7
Q

Engine power is increased to take-off power. This causes the aircraft to accelerate on the runway. It may be commenced from a stationary position or (without stopping as the aircraft enters the runway) known as static to ‘rolling’ take-off.

A

Take-off

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8
Q

It may be ‘stepped’ to conform with air traffic control instructions or continue uninterrupted. Throughout the climb the aircraft’s air-conditioning system and pressurisation system works. Gradually pressure inside the cabin reduce and reach a comfortable cabin altitude of around __optimum.

A

Climb

8,000 ft.

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9
Q

When the aircraft reaches its level the ‘Fasten seat belt’ sign will be off (may switch off at 10,000 feet if no turbulence) and the Passengers and crew will be free to move around the cabin.

A

Cruise

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10
Q

At the top of descent the engine power is reduced and the aircraft begins to descend. The Passengers, equipment and crew will be secured for landing.

A

Descent

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11
Q

It commences below __ on the descent and ends when the runway threshold is crossed.

A

Approach

10,000 ft.

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12
Q

On touchdown the speed brakes extend and reverse engine power is selected (reverse thrust). As the aircraft slows down, braking is continued with wheel brakes being applied.

A

Landing

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13
Q

The aircraft will clear the runway and taxi to its parking area.

A

Taxi

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14
Q

Include all ground operations involving taxi, Take - off, Landing and all other flight operations conducted under 10,000 ft. (3050 Mtrs), except __

A

The Critical phases of flight

cruise phase.

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15
Q

Sign-on times when reporting for a flight duty are:

A

90 minutes prior to departure

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16
Q

Sign-off times at end of a flight duty are:

A

30 minutes after completion of last flight

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17
Q

By signing on for duty a Cabin Crew is confirming that:

A
  1. They are fit to operate the duty and have complied with legal rest requirements,
  2. They are legal to operate the duty, and
  3. They have read and understand all Operations Notices and are up- to-date in all safety procedures.
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18
Q

Sign on and off times are published on

A

individual rosters

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19
Q

If for operational reasons the sign on/off time is to be adjusted from standard then they will annotate this information on the Cabin Crew roster.

A

Integrated Operations Control Centre (IOCC)

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20
Q

Preflight briefings are frequently considered a `___ to be completed as soon as possible – this negates the value and intent of the briefing and sets complacency within the crew.

A

“mandatory ordeal”

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21
Q

It assures readiness for any emergency that might arise during a particular flight.

A

Preflight briefing

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22
Q

When is a briefing to be conducted?

A
  1. Before the commencement of flight duties every day.
  2. During a change of aircraft type/variant during a series of flights for the day (paying special attention
    to the differences in procedures and emergency duties. However if there is a change in aircraft of the same type but the configuration differs e.g. A320 single and A320 dual class, then the Cabin Crew shall familiarize themselves with equipment location as per the LOPA available on the aircraft).
  3. During a change in the crew composition (replacement of crew).
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23
Q

Briefings may be conducted, but not limited, to the following places:

A
  1. In the briefing room before departure from base.
  2. On board Aircraft, with no passengers onboard.
  3. In a suitable place before leaving the hotel.
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24
Q

Responsible for conducting the pre-flight safety briefing at the start of each flying duty period.

A

SCCM

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25
The briefing should take place in the __ where available. In exceptional circumstances or away from base the briefing may take place in the hotel, on the aircraft or in another suitable place such as a __
Crew Room | Ground Handling Agents (GHA’s) office.
26
Crew must complete the sign in Process | SCCM Complete all required documentation for the flight
D – 90 mins
27
All Crew Must be present in the allocated briefing room Commence Briefing
D – 85 mins
28
Complete Cabin Crew Briefing
D – 70 mins
29
Pilots Briefing Commences
D – 70 mins
30
Pilot Completes the Briefing Crew leave for the Aircraft
D – 65 mins
31
Structure of Preflight Briefing | Introduction
1. Names of all Cabin Crew and Pilots, 2. Aircraft registration and stand if known, 3. Flight numbers and times, 4. Passenger figures if known, and 5. Weather conditions.
32
Allocate work positions to each Cabin Crew who will assume responsibility for the associated exit and all assigned duties for the duty period. Ensure Cabin Crew has:
1. Read flyadeal Cabin Crew Notices, and | 2. In possession of all Legal Documents as detailed in Section 5.5 Legal Documents & Equipment
33
SCCM will ask
two safety and emergency procedures and one first aid question to each Cabin Crew.
34
The SCCM should use a scenario format for questioning and use
POSE, PAUSE and DISCUSS method.
35
Cabin Crew Duties: | The following are further examples of what should be covered as part of the briefing:
1. Pre-boarding duties and security search, 2. Boarding positions, 3. Safety demonstration, 4. Cabin secure checks, and 5. Service band and service routines, 6. Emergency Procedures & Drills.
36
Questions to be avoided
1. Closed questions – requiring a yes or no answer, 2. Questions directed to the entire crew with a response given in unison, 3. Misleading/confusing questions not relating to day to day operations, and 4. Questions relating to technical specifications not covered in the Cabin Crew Manual.
37
Cabin Crew Unable to Display Adequate Safety and Emergency Procedures Knowledge
1. The SCCM should inform the PIC. 2. A combined decision shall be taken by the PIC and the SCCM who will advise the Cabin Crew that they will be offloaded. 3. The SCCM must then contact the Integrated Operations Control Center (IOCC) immediately to find a replacement Cabin Crew.
38
They must introduce themselves at sign-on or during the pilots briefing. If this is not possible, the introductions should take place immediately on boarding the aircraft.
Cabin Crew and Pilots
39
He must brief the Cabin Crew before each flight.
The PIC
40
The PIC should brief the SCCM regarding:
1. Flight times, 2. Expected en route and terminal weather conditions, 3. Any expected turbulence that may affect the initiation or continuation of the cabin service, 4. Minimum equipment list (MEL) items that may affect the Cabin Crew’s’ operation in the cabin, 5. Any other aspects of the flight(s) that may have an impact on the Cabin Crew duties (for example, taxi time), 6. Refueling airports, and 7. Any special requirements.
41
The Senior Cabin Crew (SCCM) must pass on the following information to the PIC:
1. List of Cabin Crew names and their operating positions, and 2. Any training-taking place in the cabin.
42
On boarding the aircraft the Cabin Crew shall carry out the checks according to aircraft type, under the supervision of the SCCM.
Safety and Security
43
All cabin safety checks are to be carried out wherever applicable as follows:
1. Prior to each originating flight. 2. After a Crew change. 3. After a change in an aircraft. 4. After a Crew layover. 5. After the aircraft has been left unattended for a period of time.
44
They shall be responsible to check the emergency equipment in the flight deck. They shall also be responsible for the security of the flight deck and the entire aircraft.
Flight Deck Crew
45
Cabin Crew - Cabin Checks
1. CDR 2. Removable Safety Equipment 3. Crew Seats 4. Crew Interphone & PA System 5. Doors 6. Lavatories 7. Passenger Seat e.g. Seatbelt, Recline Button, Tray Table & Device Holder. 8. Galley
46
CDR
Cabin Defect Report
47
They are carried on each aircraft to record defects arising in the cabin, furnishings, systems or services.
Cabin Defect Report
48
CDR must be checked by the __prior to each flight.
SCCM
49
The CDR will have each page in triplicate.
White – Aircraft log Record Yellow – Technical Records copy, to be removed at manned stations and emailed to flyadeal MCC. \ Blue – Remove at Main Base (Jeddah) and send to flyadeal MCC.
50
PASSENGER CABIN
1. Under seats 2. Seat Pockets 3. Overhead Lockers 4. Compartments 5. Crew Seat Area 6. Passenger Seats
51
GALLEYS
1. Waste Bins 2. Waste Bin Flap 3. Galley Cabinets 4. Carts 5. Galley Electrics/ Circuit breakers 6. Safety Latches and Cart Brakes 7. Waste Bin Flaps
52
LAVATORIES
1. Waste Bins 2. Waste Bin Flap 3. Behind Waste Bins 4. Under Sink 5. Cupboards 6. Lock Toilet Doors 7. Smoke Detector 8. Pax Call Bell 9. Return to Seat Sign.
53
Examples of Cabin Defects
1. Passenger seat does not recline / lock upright. 2. Passenger tray does not extend / secure up. 3. Unserviceability of PA system. 4. Unserviceability of ovens / water boilers / beverage makers / toilet equipment / toilet door locks. 5. Water leaks from wash basins / galley supplies. 6. Spillage of toilet fluid inside or outside the aircraft. 7. Curtain/Carpet Stained. 8. Demo Kit Dirty.
54
They shall check that the cabin (inclusive of lavatories and galleys) has been cleaned and tidy.
Cabin Crew
55
It may only be cleaned under the supervision of authorised personnel of flyadeal.
Flight deck
56
Is responsible for ensuring that security procedures of the aircraft are pertinent to the particular flight have been completed prior to departure, during transits and before leaving the aircraft.
PIC
57
Must report to the PIC that a cabin security check has been completed before Passengers board the aircraft.
SCCM
58
Cabin Crew baggage are to be located in the designated Overhead Lockers and must be kept under personal surveillance or in a secured area.
1. L1 - 2nd row Overhead Bin LHS 2. R1 - 2nd Row Overhead Bin RHS 3. L4 - 31st Row Overhead Bin LHS 4. R4C - 31st Row Overhead Bin RHS
59
The Security Search of an Aircraft Cabin should include the following Areas.
1. Lavatories 2. Galleys 3. Passenger Seats 4. Overhead lockers
60
If any suspicious object is found
1. Do not touch 2. Determine if lost property 3. Note position of the object and advise other crew to stand by 4. Inform PIC / Security.
61
Will liaise with the Ground Handling Agent (GHA) when to board passengers after receiving approval to board from the PIC. The GHA will not commence boarding without their approval
The Senior Cabin Crew Member (SCCM)
62
The SCCM will commence boarding after consideration of the following:
1. Cabin readiness, 2. Cabin Crew in attendance ensuring minimum required present, 3. Aircraft safety and security Search complete, and 4. Servicing completed or in progress with vehicles positioned safely away from passenger
63
Boarding may be delayed by the GHA in the following circumstances:
1. The tarmac is congested, 2. Inclement weather, 3. Late passengers require processing, and 4. An adjacent aircraft presents a hazard.
64
When boarding is at a non-aerobridge airport, they are being used
``` Front stairs (rows 01 – 15) Rear stairs (rows 16 – 32) ```
65
Cabin Crew must make a note of any passenger displaying unusual behaviour and discreetly inform the SCCM and the PIC.
1. Passengers asking unusual questions such as security arrangements, location of emergency Equipment 2. Passengers showing signs of stress - profuse sweating may indicate a medical condition, suspicous disposition or nervous passengers 3. Emotional Stress or Emotionally disturbed
66
As a guide, delays exceeding __may require delaying passenger boarding.
15 minutes
67
The cabin crew should take the following positions during passenger boarding.
1. L1 - at L1 Door 2. R1 - around Row 11 3. L4 - at L4 Door (if the aft door is being used for boarding) 4. R4C - at Row 21
68
If the AFT Door is not being used for boarding the L4 crew shall assist and manage the passenger boarding in the AFT of the aircraft.
If Catering is being conducted from the service doors ( R1 or R4) then the respective crew should be in the vicinity of her exit.
69
Demonstration positions
R1- Row 1 R4C- Row 11 L4- Row 21
70
Where safety kits are stowed
1st and 32nd Overhead compartments
71
Check in Forward and Aft Lavatory
Toilet seat (lid and bowl) ``` Walls, Ceiling and Floor areas Cupboard and containers beneath Sink Vanity / Soap dispensers Towel and Tissue compartments Baby Changing Flap (if Available) Waste bins ```
72
Check in FW & Aft door
``` Aircraft Doors and Escape Slide stowage Cabin systems control panels Cabin Crew Seats Cabin Crew Seat Equipment Stowage Crew Seat Head Rest Stowage ```
73
Check in FW & Aft Galley
``` Check & Tally Seal Numbers (prior to breaking the seals) Ovens Cart stowage areas Waste sink and tap area Waste containers Cabinets and other stowage’s ```
74
Check in Cabin area
Cabin Floor Areas (Including Area between Fuselage & Window Seat Areas) Emergency (Overwing) exits Seats (Under Seats /Between Seats /Between Seats & Fuselage) Tray tables Life jackets (Minimum 10% in each Zone) Overhead lockers Seat Pockets
75
Safety vs Security
Safety- validity & serviceability | Security- Suspicious item/ person
76
Where to step to check overhead compartment
Foot rest
77
During boarding and disembarking passengers the responsibility of passengers is designated to:
1. Cabin Crew - whilst the passengers are standing on the steps or when inside the aircraft, and 2. Ground Handling Agent (GHA) - whilst the passengers are standing on the tarmac or an aerobridge.
78
They must not inform passengers that __ will accept responsibility for missed onward connections. It’s the passengers responsibility to ensure adequate transit times when booking flights
Cabin Crew flyadeal
79
Pre-Boarded Passengers On certain flights there will be pre-boarded Passengers. They are brought to the aircraft earlier as they may need extra time or help to board.
1. Elderly or infirm. 2. Wheelchair assistance, blind, deaf or disabled Passengers. 3. Passengers with infants and / or young children.
80
Aeroplane at bay
1. Seatbelt sign off 2. Cabin Crew 3. Open cabin door 4. Passengers leave 5. After landing duties
81
Demo kit
Sanitized before and after use
82
First aid kit
Use passenger service kit
83
PIC cannot move the aircraft
Without cabin safety and security check
84
Passenger boarding
Passengers should be boarded in a sequential manner
85
Tarmac
Runway
86
Passenger Service Unit
Pax call button, oxygen compartments, seatbelt sign etc
87
If there is a defect
CC will write report on piece of paper with position, Sent to SCCM, SCCM will write CDR, Report to PIC, PIC will check in MEL- Flight engineer if required
88
They will not commence boarding without approval from SCCM
GHA
89
Servicing completed or in progress
Maintenance and Catering can stay in progress, Cleaners cannot
90
Two kinds of books
Aircraft Technical Book | Cabin Defect Book
91
Areas of Responsibility L1
``` L1 Door L1 Jumpseat Lav A 1-15 LHS Safety Equipment 1st OHS LHS ABC L2,L3 O/W Exit ```
92
Areas of Responsibility R1
``` R1 Door R1 Jumpseat Flight Deck FW Galley 1-15 RHS DEF R2, R3 Overwing exit ```
93
Areas of Responsibility L4
``` L4 Door L4 Jumpseat 32-16 LHS Safety equipment 32nd row OHS LHS Lav G&F ```
94
Areas of Responsibility R4C
``` R4 Door R4, R4 A Jumpseat Aft Galley 32-16 RHS Safety equipment 32nd Row OHS RHS ```

Flyadeal Training (12 decks)

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