5.1 Flashcards

Question

Procedures for Refusal of Embarkation GACAR-121 1237 Authority To Refuse Transportation. A Passenger shall be refused carriage and / or removed from the aircraft when the Airport Manager, or the PIC decides that:

Answer 1

1. Such action is necessary in the interest of the safety of the aircraft or its occupants; or 2. Such action is necessary to prevent violation of laws, regulations or decrees of any country to be flown into, from or over; or 3. The conduct, behavior or appearance of the Passenger make him objectionable to other Passengers; or 4. The age or mental or physical condition of the Passenger is such as to require special assistance during flight, which cannot be provided. 5. Any person who appears to be under the influence of alcohol or drugs to the extent that the safety of the aircraft or its occupants is likely to be endangered shall be refused embarkation.

Answer 2

The Flight Deck shall inform the handling staff who, in turn, will initiate the appropriate action, if necessary calling upon the service of Security Staff.

Answer 3

1. Has a contagious / infectious disease, e.g. tuberculosis, infectious hepatitis, scarlet fever, diphtheria, etc. 2. Has suffered a heart attack or stroke within the last 7 days. 3. Requires medical treatment by pneumatically or electrically operated apparatus, which for specific reasons, is not allowed to be operated on board. 4. Pregnant woman after 33 weeks.

Answer 4

1. aircraft type | 2. seating version, mass and centre of gravity.

Answer 5

1. Each person who is 2 years of age or older shall be allocated a separate seat, equipped with a proper safety belt/harness. 2. Multiple occupancy of a seat by one adult and one infant is permitted only if the adult firmly secures the infant in the arms. An oxygen-dispensing unit must be available for both adult and infant. 3. If there are many infants booked on a flight, ensure that after every 4 rows, one row is kept “infant-free” as Cabin Crew must be able to grab the nearest available oxygen mask (in the event of pressure being lost in the cabin). 4. If the aircraft is not carrying a full load the SCCM should liase with the flight deck to confirm that Passengers are equally distributed through the aircraft. 5. Passengers should not be permitted to occupy a seat other than their allocated seat on the boarding pass. Load control blocks off certain rows to get the aircraft within safety limits for balance purposes. Cabin Crew must advise Passengers that they can move seats only after take-off. 6. Cabin Crew members must be located as near as practicable to the floor level exits and must be uniformly distributed throughout the aircraft to provide the most effective egress of passengers in the event of an emergency evacuation.

Answer 6

1. Passengers must occupy a designated passenger seat and wear an approved lap strap (seat belt) attached to that seat for take-off and landing or whenever the seatbelt sign is illuminated. 2. Failure to obey the “FASTEN SEATBELT SIGN” is a threat to safety and an offence under Law. 3. Cabin Crew must occupy their designated crew seat and must have their seat belt & shoulder harness properly fastened for take-off and landing or whenever the seatbelt sign is illuminated. Note: If the seatbelt sign remains on for a long period of time the cabin crew shall make periodic annoucements to brief the passengers to remain seated and keep their seatbelts fastened.

Answer 7

extension seat belt

Answer 8

2 years and over

Answer 9

1. Multiple occupancy of a single seat is only available when one occupant is an infant under 2 years of age and the other is a responsible adult aged 16 years or more. 2. All seatbelts should be secured for taxi, take-off, landing or when advised by the PIC. flyadeal designates 3. Rows 15 & 16 as only Female Rows.

Answer 10

Headrest cushion Full harness comprising a lap strap and shoulder harness At each unoccupied seat the lap-strap and shoulder harness must be secured so as not to interfere with Cabin Crew in the performance of their duties or with rapid exit of occupants in an emergency.

Answer 11

1. The seat must be occupied on completion of the cabin secure check following the pre-departure briefing, 2. The seat must remain occupied after take-off, until advised by the PIC that it can be vacated, 3. The seat must be re-occupied not less than fifteen minutes prior to landing or as instructed by the PIC, and 4. The seat must remain occupied, after landing, until the aircraft has come to its final stop

Answer 12

Able Bodied Passengers (ABP).

Answer 13

CHIPPED 1. Passengers who are physically or mentally handicapped to the extent that they would have difficulty in moving quickly if asked to do so, 2. Passengers whose sight or hearing is impaired to the extent that they might not readily become aware of instructions given to begin evacuating the aircraft, 3. Children and infants, whether or not they are accompanied by an adult, 4. Passengers in custody and those who are being deported, 5. Passengers who have not reached their 15th birthday, 6. Passengers who are not capable of operating the exits, and 7. Passengers whose physical size would prevent them from being able to move quickly.

Answer 14

1. Each seat having direct access to an exit. A. Each seat in a row of seats, through which passengers would have to pass to gain access to an exit, from the first seat inboard of the exit to the first aisle inboard of the exit. B. A passenger seat having “direct access” means a seat from which a passenger can proceed directly to the exit without entering an aisle or passing around an obstruction

Answer 15

Airbus A320 Aircraft have twelve (12) exit seats. They are located over the wing at row number 12 and 14. Those seats are: 1. 12A, 12B, 12C, 12D, 12E and 12F 2. 14A, 14B, 14C, 14D, 14E and 14F

Answer 16

1. Passengers seated in an exit row meet the exit row seating selection criteria. 2. The selection of passengers seated at the overwing exit must be made in a non discriminatory manner. 3. In the event of a full flight it maybe necessary to accommodate a passenger being relocated from an exit row seat, the Cabin Crew shall ask other passengers if they are willing to sit at the emergency exit row.

Answer 17

1. The person lacks sufficient mobility, strength, or dexterity in both arms and hands, and both legs: A. To reach upward, sideways, and downward to the location of emergency exit. B. To grasp and push, pull, turn, or otherwise manipulate those mechanisms; C. To push, shove, pull, or otherwise open emergency exits. D. To lift out, hold, deposit on nearby seats, or maneuver over the seatbacks to the next row, objects the size and weight of overwing exit. E. To remove obstructions similar in size and weight to over-wing exit. F. To reach the emergency exit expeditiously. G. To maintain balance while removing obstructions. H. To exit expeditiously. I. To stabilize an escape slide after deployment. J. To assist others in getting off an escape slide 2. The person is less than 15 years of age or lacks the capacity to perform one or more of the applicable functions without the assistance of an adult companion, parent, or other relative. 3. The person lacks the ability to read and understand instructions related to emergency evacuations in printed or graphic form or the ability to understand oral crew commands. 4. The person lacks sufficient visual capacity to perform one or more of the applicable functions without the assistance of visual aids beyond contact lenses or eyeglasses. 5. The person lacks sufficient aural capacity to hear and understand instructions shouted by Cabin Crew, without assistance beyond a hearing aid. 6. The person lacks the ability to adequately impart information orally to other passengers. 7. The person has: A. A condition or responsibilities, such as caring for small children that might prevent the person from performing one or more of the applicable functions. B. A condition that might cause the person harm if he or she performs one or more of the applicable functions listed in the following section. 8. Passenger must comply with all the instructions given by the Cabin Crew.

Answer 18

1. Passengers who wish to read a newspaper, book etc., during take-off or landing may do so. 2. As a simple guide to assist Cabin Crew members to remember the exit row seating policy, passengers that should not be seated next to over wing exits or in seats which form part of the access route from the aisle to the exit include: C – Children – Under the age of 15 years, H – Hearing, sight or other disability, or with pet liners or service animals, I – Infants on lap, P – Pregnant ladies, Prisoners, P – Physical size, E – Elderly if frail, and D – Deportees. 3. Any person seated in an exit row seat and is deemed not capable of operating that exit must be re- seated by a Cabin Crew member before the aircraft doors are closed for departure. If all available seats are full then another passenger who is capable and willing to move should be relocated to the emergency exit row seat. 4. The use of portable oxygen concentrators aboard the aircraft is prohibited for a person, using it from occupying an exit row seat.

Answer 19

1. flyadeal may deny transportation to a passenger only because this passenger refuses to comply with the instructions given by the Cabin Crew, that the passenger may not occupy an exit seat due to selection criteria issues, or is unable to perform the required emergency functions. The Cabin Crew will advise the PIC of the matter. 2. If the above situation applies and the only seat that will physically accommodate the person’s handicap is an exit seat, then the PIC has the authority to determine if this is indeed a matter that will require flyadeal to deny the passenger transportation. flyadeal shall make the passenger exit seating determinations required by this paragraph in a non-discriminatory manner consistent with the requirements of this section.

Answer 20

Whenever flyadeal contracts a charter flight, the exit row seating program will be communicated to the potential charter passengers at the time the aircraft is chartered

Answer 21

1. Cabin Crew shall be responsible and ensure that cabin baggage, service items and other objects are only stowed in approved areas so that they are given restraint against forward, lateral and vertical movement. 2. Items must not be stowed in lavatories or against bulkheads that are incapable of restraining articles. 3. During passenger boarding the GHA and the Cabin Crew jointly must pay attention to the size and amount of carry-on baggage carried by each passenger.

Answer 22

1. 1 piece not exceeding 7 Kgs, | 2. Families with infant shall be allowed to carry an additional 3 Kgs of cabin baggage.

Answer 23

1. Width – 35 cms. 2. Height – 55 cms. 3. Depth – 25 cms. 4. Shall be of a size that will, fit within the overhead baggage locker or on the floor in front of the passengers seat.

Answer 24

Cabin Crew must check that the hand baggage Passengers are carrying is suitable to bring on to the aircraft. If any items of hand baggage are too big or too heavy it should be taken away from the Passenger, tagged and stowed in the aircraft cargo hold (prior to doing so please ensure the Passengers has taken their medication, important documents like passport and valuables like currency, jewellery etc. out of the bag). A baggage tag for the same must be handed to the passenger. flyadeal reserves the right to refuse any piece of cabin baggage that is over sized or exceeds the permissible weight allowance, unsuitably packed or unsafe for carriage within the cabin, or may pose an inconvenience to passengers and or crew.

Answer 25

under seats extending no further back than a vertical line from the upright seat back to the floor, or in Overhead Lockers.

Answer 26

1. Approved stowage’s must be clearly placarded with weight limitations and enclosed by latched doors. 2.Baggage placed in lockers must not prevent doors from being closed securely. 3. Under seat stowage may only be used if the seat is equipped with a restraint bar and the baggage is of a size to fit under the seat. Once secured the bag should not be able to slide sideward and into the aisle. 4. Jackets must not be hung on coat hooks on seats or on tray tables (where fitted) for take-off or landing. 5. The Cabin Crew Members shall ensure that all carry-on bags must be securely stowed before the last aircraft door can be closed. 6. Carry-on baggage must not be placed in lavatories or galley areas. 7. Crew shall pay attention when opening Overhead Lockers as items may has shifted during flight as this may cause harm and hazard to passengers. 8. Nothing can be stowed in seat pockets except magazines, airsickness bags and Safety Instruction Cards. It is not a good safety practice to stow meals brought onto the aircraft by passengers in seat back pockets. 9. flyadeal considers meals carried on by passengers to be carry-on baggage. Even though meals may be exempt from the number of bags permitted, they still must be stowed in accordance with hand baggage regulations relating to carry-on baggage.

Answer 27

Cabin Crew to ensure that emergency equipment is not damaged or obstructed by the Cabin baggage and that weight limitations are observed.

Answer 28

The seat must be equipped with a restraint bar, which prevents the baggage from sliding forward or sideways; the item of hand baggage must not be of such a size that the restraint bar may not restrain it and it must not obstruct the access to or from the seat row

Answer 29

Canes & Crutches Skydiving Equipment Zam Zam Water Musical Instruments

Answer 30

Flexible (foldable) travel canes (walking sticks, crutches or walking aids) of blind/ handicapped passengers may be placed beneath the row of seats or along the cabin wall (the cane must be flat on the floor) but should not protrude into the aisle or block an exit.

Answer 31

Sky diving equipment may not be carried in the aircraft cabin. This must be carried in the aircraft hold as checked in baggage.

Answer 32

1. For flights operating from JED, MED, TIF & YNB only, in addition to their standard hold baggage allowance; one can of Zam Zam water not exceeding 10 Kgs shall be allowed per passenger. 2. The passenger must confirm the contents of the container as water and the container must be labeled appropriately. 3. The container must show no signs of leakage and must be consigned as checked in baggage in a sealed water-tight transparent bag as per GACA established rules for carriage of Zamzam.

Answer 33

1. Small instruments may be carried in the aircraft cabin as carry-on baggage, e.g. flute, violin, or saxophone, 2. Larger instruments may be carried in the aircraft cabin occupying an additional seat, e.g. cello, piano accordion, or guitar, and 3. Large instruments must be carried in the aircraft hold as checked baggage, e.g. double bass, or trombone

Answer 34

1. The passenger shall be assigned a seat alongside their instrument, 2. The instrument is only permitted to occupy a seat if the passenger has purchased a separate seat for their instrument, i.e. two seats purchased for the one passenger, 3. Shall not be seated in a row adjacent to an emergency exit, 4. Shall place the musical instrument against the window to allow other passengers in the row access to their seat and must not obscure any passenger’s view of the seat belt, no smoking or exit signs unless an auxiliary sign or other approved means for proper notification of the passenger is provided, and 5. It must be properly secured by a safety belt to ensure it will not shift in flight or on the ground under normal flight or ground conditions. Musical instruments can be carried as checked in baggage if appropriately packed. If a passengers wishes to transport a large bulky instrument (e.g. a guitar or cello) in the cabin, an extra seat must be purchased.

Answer 35

1. Fragile or bulky cabin baggage, | 2. Valuable luggage or freight such as musical instruments, works of art or scientific instruments/ equipment.

Answer 36

flyadeal Call Centre or at the Airport Service Desk.

Answer 37

1. The maximum weight of baggage carried in the seat must not exceed 75 kg per seat, (Average weight of an adult as per the Loadsheet) 2. Baggage classified as Dangerous Goods must not be carried in passenger seats, 3. In all the circumstances detailed below, baggage/freight on a seat must never be positioned in emergency exit rows, 4. The baggage must fit between the seat arms. The seat arms can not be raised to accommodate the cargo across more than one seat, 5. Baggage up to 120 cm in height is permitted in window seats. However, a bulkhead window seat is preferred, 6. Baggage above 120 cm in height is permitted in the bulkhead window seat. 7. Baggage must be capable of being secured to a seat by a seat belt. Cabin Crew will be responsible for the restraint of cargo on a seat, 8. Baggage must not cause any discomfort or inconvenience to other passengers, and 9. Baggage must not have sharp corners and must NOT cause damage to the aircraft.

Answer 38

Two boarding passes are given to the passenger at check-in. The SSR code of EXST must be added to the check-in record if not already present. Ground staff shall notify the cabin crew of such cases through the Pax Manifest.

Answer 39

Row 11 & 12

Answer 40

Must do a safety check & security search

Answer 41

10 infant seats

Answer 42

Who the SSCM assigns (during briefing) | Area of Responsibility (L1 & R1)

Answer 43

staff | crew members

Answer 44

ground handling staff

Answer 45

Door safety strap

Answer 46

1. Before closing an aircraft door ensure ground staff understand the door is being closed and steps / aerobridge remain in position. The guide rail must be retracted in order to allow the door to swing to the closed position. 2. The ground staff shall remove the steps / aerobridge only after the door has been closed. If Passenger steps / aerobridge or servicing equipment used, do not permit closing of the doors prior to the removal of the equipment, the respective door must be secured with the door safety strap and must be closed immediately after the equipment has been removed from the aircraft.

Answer 47

IT MUST BE REPORTED IMMEDIATELY AND CHECKED BY THE GROUND ENGINEER BEFORE THE AIRCRAFT DEPARTS.

Answer 48

THE SAFETY STRAP MUST BE FITTED AND A MEMBER OF THE CREW REMAIN AT THE DOOR.

Answer 49

The SCCM shall make an announcement. “We're all set and ready to go . Can we please ask all Ground staff to leave the aircraft . Thank you." On hearing the above announcement the L4 Cabin Crew shall confirm to the SCCM via the interphone that no ground Personnel are in the AFT. Prior to closing the last Cabin Door the SCCM must take permission from the PIC. “Captain all passengers on board and seated, please may I close the Door”. Once the PIC has confirmed that the last cabin door can be closed, the SCCM shall close the last Cabin Door.

Answer 50

On departure, once the last cabin door has been closed, the SCCM shall make an announcement. “Cabin Crew ARM Doors For Departure And Cross Check” On hearing this command the other crew shall immediately proceed to their respective door. Each crew must then arm their respective doors & physically crosscheck the opposite door. The L4 Cabin Crew will then call the SCCM on the interphone and pass the check. “AFT doors Armed and Cross Checked”. The SCCM will confirm all doors Armed on the FAP .

Answer 51

Forward Attendant Panel

Answer 52

When the aircraft comes to a halt at the parking bay and the Seatbelt sign goess OFF the FLIGHT DECK CREW will make an announcement. “Cabin Crew DISARM Doors For Arrival And Cross Check” On receiving this command all the Cabin Crew Members must disarm their respective door & physically crosscheck the opposite door. The L4 Cabin Crew will then call the SCCM on the interphone and pass the check. “AFT doors Disarmed and Cross Checked”. The SCCM will confirm all the doors are disarmed on the FAP.

Answer 53

Once the SCCM has checked the FAP they must inform the L4 Cabin Crew Member via the interphone "Doors Disarmed Clear To open Doors". The Cabin Crew must have received ‘Positive Clearance’ from the ground staff that the steps / aerobridge are in position and it is safe to open the door. Ground staff must be positioned at the top of the steps. Positive Clearance by the Ground staff is given by knocking on the outside of the aircraft door twice and giving a thumbs-up sign to indicate it is clear and safe to open the door. A Cabin Crew member must be present as a witness with the door In-charge to ensure that the door is Disarmed, the seatbelt sign is switched off and positive clearance has been received.

Answer 54

Once the Door is opened the Door Safety Strap must be attached until the equipment is positioned. In this case the Positive Clearance will be given from a distance by showing a Thumbs-up sign to the respective Cabin Crew.

Answer 55

cross check | physically

Answer 56

RHS Cabin Crew LHS Cabin Crew SCCM

Answer 57

Cabin Crew (AOR)

Answer 58

"Clear to Open the Door"

Answer 59

gust lock has engaged.

Answer 60

closed and locked. | positive clearance

Answer 61

1. The platform is approx. 6 inches below the door sill | 2. The leading edge of the platform (including the rubber) is approx. 2 inches away from the fuselage.

Answer 62

1. Passengers must be given a verbal briefing about safety matters in both Arabic and English languages. All Arabic Public Announcements shall be followed by the English Public Announcements. 2. Passengers must be provided with a Safety Instructions Card.

Answer 63

1. No-Smoking regulations: all flyadeal – flights are NON-SMOKING flights, prohibition of smoking in lavatories; the applicable fines for smoking on board the aircraft. 2. A Statement " Civil Aviation Law Prohibits tampering with, disabling or destroying any smoke detector in an aircraft lavatory. 3. Comply with the Fasten Seatbelt and No Smoking Signs 4. Seat back to be in the upright position and tray table stowed 5. Location of emergency exits 6. Location and use of floor proximity escape path markings 7. Stowage of hand baggage 8. Restrictions on the use of portable electronic devices 9. The location and the contents of the safety instructions card 10. The use of safety belts, including how to fasten and unfasten the safety belts. 11. Location and use of life jacket 12. Crew to instruct, demonstrate, and point out the location of the oxygen-dispensing equipment to passengers.

Answer 64

1. PA may be commenced after the SEAT BELT sign is switched off. 2. Passengers must be reminded of: A. No-Smoking regulations: prohibition of smoking in lavatories; i. Fastening their safety belts and/or safety harnesses, when the “FASTEN SEAT BELT” sign is ON. Furthermore, it must be recommended to passengers to keep their seat belt fasten at all time during the flight.

Answer 65

1. No smoking regulation, 2. The requirement to keep or refasten seat belts and/or safety harnesses, 3. Returning their seat in the upright position and stowing their tray table, 4. Re-stowing their hand baggage, 5. Restrictions on the use of portable electronic devices.

Answer 66

1. No-Smoking regulations 2. To keep their seat belt fastened until the Aircraft has come to a complete stop and the seat belt sign has been switched off.

Answer 67

If an emergency occurs during flight, including Aircraft depressurization, the passengers shall be instructed on actions to be carried out, depending on the situation.

Answer 68

1. The SCCM shall make a PA, “Cabin Crew to demonstration positions” 2. The Cabin Crew shall collect their respective demonstration kits. 3. The Language speaker or the SCCM must make the manual safety demonstration PA and the other crew shall synchronise their actions in accordance to the demonstration text. 4. All equipment being demonstrated must be held high, safety instructions card displayed front and back and oxygen mask held high and placed over the Nose and Mouth, with the elastic band over the head. 5. Cabin Crew shall commence securing the cabin immediately after the PA.

Answer 69

SHORT TAXI | no PA

Answer 70

1. Passenger seated at the exit row. 2. Adult with infant. 3. Handicapped passenger briefing (except for handicapped passengers like single limb amputated, Dumb passengers etc...) 4. Expectant mothers.

Answer 71

Stowed | No baggage on the o/wing exit

Answer 72

Properly closed and locked | No emergency equipment must be obstructed by Cabin baggage

Answer 73

Flight/Airplane Mode and Stowed

Answer 74

Secured open

Answer 75

Next to emergency exit row seated

Answer 76

In the adults arms or CRS

Answer 77

Clear of Obstruction & Armed

Answer 78

Unobstructed

Answer 79

Off/Dimmed

Answer 80

Cabin lights dimmed

Answer 81

Crew/SCCM must speak to the Passenger and explain the safety requirements. If they still refuses the SCCM will liase with the PIC who will authorise the removal of the person from the aircraft unless the safety instructions are complied with.

Answer 82

Take off : Once last Cabin Door Closed till Seatbelt Sign Off after take - off. Landing : Seatbelt Sign ON till Seatbelt sign OFF at parking bay.

Answer 83

Vacant & Locked from the outside

Answer 84

All loose articles from the lavatory | Secured in a gash bag in the lavatory

Answer 85

Secured (Toilet seat cover down)

Answer 86

Latched, brakes applied and secured

Answer 87

Stowed & Secured

Answer 88

Secured open

Answer 89

Closed & Secured

Answer 90

The AFT Crew shall secure themselves. The Aft Crew (L4 Crew Member) shall inform the SCCM over the interphone "AFT CABIN & GALLEY SECURED". On receiving this information the SCCM shall conduct a final check of the entire Cabin to ensure that the Cabin is Secured and then inform the Flight Deck over the interphone "CABIN & GALLEY SECURED". SCCM will press the “#” Key on the keypad and seat themselves. On the completion of taxi, pre-take off, the FDC will call FWD station where SCCM will qnswet

Answer 91

1. All doors are armed. 2. All Normal and Safety PA / Demonstrations completed. 3. Cabin Crew secure checks received by SCCM. 4. Cabin lights OFF/Dimmed. Cabin lights dimmed, if required in accordance with external conditions 5. All Galleys are secured. Breaking mechanisms on cart are engaged and catering units secured. 6. All other Cabin Crew in assigned seats with their seat belt and shoulder harness securely fastened. 7. All crew monitoring the flight 8. Cabin Secure Check passed on to the Flight Deck via the interphone.

Answer 92

1) UNDER NO CIRCUMSTANCES THE CABIN SECURE CHECK SHALL BE GIVEN TO THE FLIGHT DECK CREW UNTIL ALL CHECKS ARE COMPLETED, AND 2) MOVEMENT DURING TAXI SHALL ONLY BE FOR SAFETY RELATED DUTIES

Answer 93

Sterile Flight Deck

Answer 94

1. During taxi 2. Take off periods of flight immediately after takeoff 3. The latter stages of descent, approach and landing.

Answer 95

1. Cockpit door closed until 10000 ft Above Aerodrome Level (AAL) or cruise level if lower than 10000 ft, and 2. From 10000 ft AAL until the seat belt sign has been switched OFF at the stand/Gate.

Answer 96

interphone only.

Answer 97

interphone and not enter the flight deck personally.

Answer 98

cabin crew will not enter the cockpit until called forward by the flight crew.

Answer 99

Non Distraction Period | No Contact Period

Answer 100

1. For Take - Off: Cockpit Door Closed until the Seatbelt sign has been turned OFF at 10000ft AAL, and 2. For Landing: From 10000 ft Seatbelt Sign ON until the seatbelt sign has been turned OFF at the Stand.

Answer 101

Non Distraction Period

Answer 102

No Contact Period

Answer 103

1. For take - Off: When power is applied for take-off to the time the landing gear is retracted after take - off, 2. For Landing: When the landing gear is extended for landing to the time that the aircraft comes to a complete stop on the runway or enters a taxi way, and 3. Rejected Takeoff: During a rejected take-off until the aircraft has been brought to a stop on the runway and the PIC has made a PA.

Answer 104

Takeoff: 1. Cockpit Door Closed 2. Seatbelt Sign Off Landing: 1. Seatbelt Sign On, Seatbelt Sign Off

Answer 105

Takeoff: 1. Commence Takeoff 2. Gear up after Takeoff Landing: 1. Gear down for Landing 2. `Aircraft leaves Runway

Answer 106

1. Reading material not related to proper conduct of flight. 2. Paper work not related to safe operation of flight. 3. Engaging in nonessential conversation. 4. Consuming meals. 5. Announcements to passengers promoting the airline or pointing out sites of interest. 6. Non-operational communication.

Answer 107

1. Prior to entering the runway for Take-Off the flight deck crew will – Recycle the PROHIBITION OF PED sign. 2. The Cabin Crew must be seated at their assigned stations with their seat belt and harnesses fastened and conduct a silent review of their Emergency Evacaution Drills.

Answer 108

1. After take-off, the flight deck crew may recycle the PROHIBITION OF PED sign once which is an indication to Cabin Crew to commence their flight related duties. 2. However, Passengers must remain seated with their seat belts fastened until the fasten seat belt sign is switched off. 3. If / when you notice passengers standing or attempting to stand you are required to immediately ask / request them to remain seated until the fasten seat belt sign is switched off.

Answer 109

after take-off PA

Answer 110

1. Be alert for passengers who may be feeling unwell or showing signs of emotional distress. 2. Make a mental note of passengers with limited knowledge of English /Arabic language and for whom you will be responsible for in an emergency. 3. Cabin Crew shall be present in the cabin at all times and the cabin must never be left unattended especially after service. 4. For fire avoidance / detection Cabin Crew shall conduct regular checks. 5. Ensure that portable electronic devices prohibited to be used in-flight are not used by Passengers. 6. Answer all passenger calls immediately and reset the call bell after responding. 7. Never leave a galley area unattended. 8. Ensure aisles are clear of any hand baggage. 9. Never leave the carts in the cabin unattended and ensure that cart brakes are ON during service. 10. If it becomes necessary to administer First Aid oxygen, the Cabin Crew must inform the Flight Deck as early as possible. 11. Ensure Passengers are not smoking. 12. All occurrences, which may affect the safety of the operation and well being of the Passengers, shall be immediately reported to the Flight Deck . e.g. illness on board, unusual noises and odour, etc. 13. Carts must not be dangerously stacked.

Answer 111

1. The Fasten Seat Belt sign will be switched ON at 10,000 feet (AAL). If because of turbulence the Seat Belt Sign is already ON the captain will recycle the PROHIBITION OF PED (Off / On). 2. The SCCM shall check with the Flight Deck the time remaining for landing. 3. Make a PA to advice the Passengers. 4. Cabin Crew shall follow the Cabin Secure procedures. 5. Prior to landing the flight deck crew will flash the No Smoking Sign to indicate that Landing is imminent. 6. The Cabin Crew must be seated at their assigned stations with their seat belt and harnesses fastened and conduct a silent review of their Emergency Evacaution Drills.

Answer 112

1. After the aircraft has touched down, the Cabin Crew shall ensure that the Passengers remain seated with their seat belts fastened until the aircraft comes to a complete stop and the fasten seat belt sign is switched off by the Flight Deck Crew (Engines Off). 2. Cabin Crew will then disarm the door on command from the FDC. 3. Cabin Crew must be at or close to the exits in anticipation of an emergency evacuation.

Answer 113

safety related duties.

Answer 114

1. Once doors are opened, ensure boarding steps / aerobridge are safely and correctly aligned. 2. After handing over the aircraft documents and getting a confirmation from the ground staff, begin passenger disembarkation. 3. Do not disembark passengers if there are no Ground staff present as passenger may walk into dangerous paths of the apron or tarmac, where they are likely to be exposed to jet blasts and other moving vehicles. 4. Crew having completed their flying duties should not leave the aircraft, until relieved by the next set of crew (if possible). Crew at layover station must not leave the aircraft unless authorized staff is present.

Answer 115

The aim of post disembarkation lost & found checks is to identify items and personal property that may be unintentionally left behind by a passenger. This can be accomplished by a walk through the cabin and a visual inspection of overhead compartments, seats and floor areas. Items found on completions of the post disembarkation checks must be handed over to ground personnel and an acknowledgement should be obtained for the same. SCCM must complete Lost Property Report detailing the location where the item was found, description of the item, contents and the name and staff number of the ground personnel the item was handed over to.

Answer 116

Smoking on board is prohibited at all times – Passengers who are in breach of this regulation will be treated as a disruptive passenger and ther crew shall comply with policies detailed in Section 9.14 Smoking on Board . Failure to obey the “NO SMOKING SIGN” is a threat to safety and an offence under Law. . An Arabic and English PA is to be made prior to take-off, After Seat Belt Sign Off, Proir to Landing and After Landing alerting customers regarding this regulation. The use of electronic cigarettes is strictly prohibited.

Answer 117

Refueling | Maintenance and the Operating Crew.

Answer 118

Maintenance will also be responsible to ensure that the correct quantity and type of fuel and oil is on board the aircraft before any flight. The quantity of the fuel required will be intimated to the Maintenance by the Flight Operations / PIC. It will be the responsibility of the PIC to ensure that there is sufficient fuel and oil on board as per company policy.

Answer 119

Passengers may be permitted to embark, disembark or remain in the cabin during refueling, unless otherwise notified by the Regulator. 1. The station engineer or a person delegated by him/her shall be responsible for establishing and maintaining a two-way communication between the flight deck and fuelling personnel 2. The Flight Deck or the AME shall notify the SCCM that fuelling will take place. 3. The SCCM Shall make the Refuelling Announcement. 4. The flight deck must be manned by at least one Flight Deck Crew or authorised Engineering personnel, who will be responsible for initiating an emergency evacuation. 5. The commencement of embarkation must be co-coordinated between the Flight Deck Crew, AME, SCCM and the ramp traffic staff. 6. The Fasten Seatbelt sign shall be switched OFF and Exit Signs shall be illuminated. 7. The entrance doors must be open. 8. Access to door exits the aisles and the slide deployment area must not be obstructed. 9. The Steps must be correctly and safely positioned at the Fwd and Aft entry doors, with A crew member to be stationed at each useable exit door and be prepared for an immediate emergency evacuation. 10. Cabin Crew must notify the Flight Deck/ AME, if the presence of fuel vapour is detected inside the aircraft or any other hazard arises during refueling. 11. The SCCM shall notify the Flight Deck Crew/ AME of any deviation form procedures. 12. Passengers must be instructed to unfasten their seatbelts, that smoking is not permitted and the use of electronic devices is prohibited. 13. Ground Servicing activities and work inside the aircraft, such as catering and cleaning must not in any way obstruct the emergency exits or the aisles. 14. The Cabin Crew must be prepared for an immediate evacuation. The Flight Deck Crew or the SCCM shall give clear instructions on the exits to be used in the event an emergency evacuation becomes necessary. 15. Handling baggage shall nit proceed simultaneously with fueling handled adequate precautions have been taken to eliminate fire risk

Answer 120

Flight Deck Crew | SCCM

Answer 121

FWD Entry door the AFT Entry door

Answer 122

Unaccompanied Minors (UM)

Answer 123

Young Passengers (YP)

Answer 124

Young Passengers should be seated in specific areas of the aircraft. If there are more than one YP travelling they must be seated together to enable the crew to keep an eye on them.

Answer 125

1. Next to an adult male Passenger On a window seat when there is an adult on the aisle or centre seat (male or female). 2. In emergency exit row seats.

Answer 126

1. GHA Staff must pre-board the YP. If, for any reason this is not possible, they must be boarded in an orderly manner.

Answer 127

1. SCCM should arrange for the YP to be handed over to the ground staff in an orderly manner.

Answer 128

14 years or under (i.e. 10 or more) one accompanying adult per 10 children 16 years or above.

Answer 129

second infant

Answer 130

Child Restraint Device

Answer 131

15 years of age or over

Answer 132

less than 8 days old

Answer 133

medical practitioner expressly sanctions carriage, in writing.

Answer 134

twenty (20) infants | 10 infants

Answer 135

1. Available Spare Oxygen masks in the PSU. 2. Number of Infant Lifejackets available. 3. The maximum number permitted on the A 320 is as follows A. Domestic Operations - 20 Infants. B. International Operations - 10 Infants

Answer 136

An oxygen-dispensing unit must be available for both adult and infant. If there are many infants booked on a flight, ensure that after every 4 rows, one row is kept “infant-free” as Cabin Crew must be able to grab the nearest available oxygen mask (in the event of pressure being lost in the cabin).

Answer 137

the infant must be secured in the adults lap by holding the infant tightly in the arms.

Answer 138

1. Securing of Infant. 2. For take-off and landing and whenever the Fasten Seat Belt sign is switched ON, the infant must be secured in the Adults Arms. 3. Use Of Oxygen Mask and Safety Instruction Card. 4. Brief adult to put on oxygen mask first during a decompression before attending to the infant, using a spare oxygen mask from the same PSU. 5. Show passenger the Safety Instruction Card carried on board and ensure that they go through it, for their safety. 6. If the infant experiences discomfort in the ears during take-off and landing ask the parent to feed the infant.

Answer 139

“Child Restraint System”

Answer 140

Aviation Child Safety Devices (ACSD)

Answer 141

during ground movement, takeoff, and landing

Answer 142

“This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards” “This Restraint is Certified for Use in Motor Vehicles and Aircraft,”

Answer 143

the “E” is consistently used in the label, but the number to the right of the “E” can change because it is the distinguishing number of the country that has granted approval

Answer 144

Supplemental Type Certificate (STC)

Answer 145

1. The CRS must be furnished with a letter or document from the manufacturer that specifically ties the CRS (through a detailed description or specific make and model number) to approval for use on aircraft. 2. An owner’s manual is also acceptable as proof of safety standards, as these booklets contain pictures or illustrations of the CRS and information that the CRS meets the required standards.

Answer 146

1. A parent/guardian must accompany the child and flyadeal shall ensure the requirements that the child is properly secured in the CRS, 2. The CRS is properly secured in a forward-facing seat, 3. . The child does not exceed the weight limits of the CRS, and the CRS is approved and has the proper labels or markings.

Answer 147

Vest-type, and harness-type CRSs approved by the GACA are permitted for use during all phases of flight.

Answer 148

Booster seats

Answer 149

Booster seats do not have a back or side shell. There are no integral belts to restrain the child.

Answer 150

Booster seats

Answer 151

40 pounds (18.10 kg)

Answer 152

Location Description Contents Name & Staff number of the ground personnel the item was handed over

Answer 153

At least one door open, jetway/ stair lined with crew standby, aft door closed and disarmed

Answer 154

1. flyadeal may not prohibit a child from using an approved CRS when the parent/guardian purchases a ticket for the child. 2. flyadeal encourages the use of empty seats to accommodate CRS; however, 3. flyadeal are not required to allow un-ticketed children to occupy empty passenger seats, even if the child uses a CRS. 4. flyadeal may not prohibit a child from using an approved CRS when the parent/guardian purchases a seat for the child. If an approved CRS, for which a ticket has been purchased, does not fit in a particular seat on the aircraft, the aircraft operator has the responsibility to accommodate the CRS in another seat in the same class of service.

Answer 155

1. A CRS with a base that is too wide to fit properly in a seat with rigid armrests can be moved to a seat with moveable armrests that can be raised to accommodate the CRS. 2. An aft-facing CRS that cannot be installed properly, because of minimal pitch (distance between seats) between rows, can be moved to a bulkhead seat or a seat in a row with additional pitch. 3. A harness type CRS with an upper strap unable to encircle some sleeper seats, or very large first class seats, can be moved to another seat that can accommodate the strap

Answer 156

1. The CRS should have a solid back and seat. 2. The CRS should have internal restraint straps installed to securely hold the child in the CRS. 3. The CRS must have a label showing approved for aviation use.

Answer 157

CRSs must be installed in forward-facing aircraft seats, in accordance with instructions on the label. This includes placing the CRS in the appropriate forward or aft-facing direction as indicated on the label for the size of the child. A window seat is the preferred location; however, other locations may be acceptable, provided the CRS does not block the egress of any passenger, including the child’s parent or guardian, to the aisle used to evacuate the aircraft. CRS’s shall not be placed FWD & AFT of the Exit Rows.

Answer 158

1. The CRS should be placed so it does not block any passengers (including the parent/guardian) egress to the aisle used to evacuate the aircraft, and 2. The CRS should be placed so the parent/guardian can reach the child in the CRS to release and evacuate with the child, should an emergency evacuation be necessary.

Answer 159

1. That the CRS is approved. 2. That the child is the right size and weight for the CRS. In addition, the parent/guardian will usually ensure that the CRS is properly installed in a forward-facing passenger seat. However, flyadeal still has overall responsibility to ensure that the CRS is properly secured to a forward-facing seat, the child is properly secured in the CRS and does not exceed the weight limit for the CRS, and that the CRS bears appropriate labels or markings

Answer 160

28 weeks pregnant without a Doctor’s Certificate,

Answer 161

29 to 32 weeks (inclusive)

Answer 162

Number of weeks of pregnancy, and Confirmation that: i. The Expectant mother is ‘Fit to Travel’ for the entire duration of flight or series of flights (as Applicable), ii. The Pregnancy is Complication Free single pregnancy or Multiple or Complicated Pregnancy, iii. Premature delivery is not expected within the planned journey, including transit and return flights, iv. State the Estimated Date of Delivery (EDD), v. Be reader friendly and written in English, and vi. Have appropriate ‘Date, Stamp & contact details’ from the qualified Doctor.

Answer 163

4. A medical certificate which is provided by a registered mid wife is not acceptable, 5. For Pregnancy of 33 weeks and above – carriage will be refused, 6. SSR code PRGN to be used and “flyadeal MEDIF (Appendix A) should be completed by the passenger, and 7. Check in staff will sign and collect 2 copies from pax. One copy is to be submitted to Flight Deck on board and other copy to be retained in the flight file for records.

Answer 164

qualified medical doctor

Answer 165

you must treat them as ‘medical emergency’. CPR must be commenced immediately and continued until a Doctor certifies that the Passenger is dead.

Answer 166

the PIC shall ask their opinion as an EXPERT. The SCCM in consultation with the PIC will check and make a record of the credentials of the Doctor who offers assistance. The PIC shall then take the final decision as to course of action, which in normal circumstances would be to accept the Doctor’s advice.

Answer 167

the PIC shall divert to the nearest suitable airfield to seek medical assistance, even if they are personally convinced that the Passenger has died.

Answer 168

Simply put, this means that the PIC has a responsibility to take whatever steps are necessary and that circumstances allow him to take, to preserve the lives and safety of Passengers.

Answer 169

1. Name 2. Nationality 3. Age 4. Date 5. Time 6. Place of death 7. And cause if known and assistance if any, given on board at the next station along with the police report (if any) to flyadeal authorities on landing.

Answer 170

1. Name of the passenger and age if ascertained. 2. If under medical treatment – Drugs used. 3. Exact time of death. (If Known) 4. Seat number and sector of travel – Address if available. 5. Name and Seat Number of last persons to see him alive or of the passenger’s relative or friends accompanying him. 6. Any unusual facts that may have been noted by the neighbouring passengers or crew. 7. Last meal eaten and time. 8. Nationality of passenger. 9. Doctor on board who has attended on the passenger with address. 10. Medical certificate from passenger’s doctor certifying passenger fit to fly. (if applicable) 11. Treatment given by the Cabin Crew. 12. List the contents of pocket and personal belonging and same to be handed over to TRAFFIC / SECURITY at next station against signature. 13. Complete the Medical Incident Report and Cabin Safety Report

Answer 171

flyadeal does NOT accept human remains for carriage. The carriage of ashes is permitted, provided a copy of the death certificate and the cremation certificate accompanies them. The passenger in possession of the ashes must ensure they are securely packaged in an appropriate container and should include them in their Checked-in baggage.

Answer 172

Do not accept or become involved in the carriage for the delivery of personal packages. Crew are strictly prohibited from carrying such parcels without security clearance / stickers. Carrying of letters, other than company mail, (flight Concertina) is illegal and is strictly prohibited by Law. The Ground Staff shall handover the company documents to the SCCM, who shall sign the Hand of Crew Shipment Document and place the document in the Overhead Locker. At Arrival Station the SCCM shall handover the company documents to the GHA against a signature. In addition the SCCM shall make a mention of the details of the GHA in the Cabin Crew Report.

Answer 173

injury to a person as a result of turbulence, the scalding of a crew member as a result of faulty design, inadequate servicing or the incorrect handling of the galley equipment.

Answer 174

1. Provide first aid. 2. Inform SCCM and Flight Deck Crew. 3. Page for medical aid and provide Medical kit and assistance to the doctor in attendance as necessary. 4. SCCM to complete the “After Use Forms” in case of First Aid Kit and in case of Medical kit – Doctor and SCCM fills in the two After Use forms.

Answer 175

the PIC shall take suitable action to preserve life and should divert or land, taking into account the safety of the person concerned and the aircraft. If necessary, alert ground services at next port of call to standby with staff, equipment and ambulance to handle Injured/Sick person/s

Answer 176

1. Identify ground services staff assigned to handle injured passenger. 2. Ensure Injured/Sick passenger disembarks first. 3. Assist in handling and disembarkation of Injured/Sick passenger.

Answer 177

SCCM to reflect the same in the Cabin Crew Report.

Answer 178

Falcons carried by passenger, as below: A. maximum of 01 falcon by hand or 2 each in a cage (properly separated within the cage), per passenger, B. Maximum allowed on a flyadeal A320 is 4 falcons (either by hand or in cage), C. Falcon and owner must be seated in a window seat, and comply with the following conditions: i. ii. iii. Falcons are hooded or properly placed in a Cage. (seat or floor space), A moisture absorbent mat is placed under the falcon seat which must be provided by passenger, and Following conditions apply for Falcon acceptance: a. Booking should be made at least 4 working days in advance of the actual travel date through call center and passenger is responsible for furnishing and providing all the import export permissions required to the destination. b. Call Center will contact Airport Managers or representatives of the destination for confirming entry of falcons to the country prior to confirming booking. c. Necessary veterinary certificates and or other documents will be provided by passenger and it is the responsibility of the passenger to ensure all necessary documentation is carried for importation to the country accordingly, d. Irrespective of the falcon being carried on hand or in cage, one extra seat charge will be charged to passenger. e. 2 seats (handler plus falcon) to be booked with SSR PETC, f. Call Center shall/will advise the departure and arrival airports and dispatch (crew ops) of the booking. g. Bird and Handler should arrive at the departure airport at least 90 minutes prior to scheduled departure time within Kingdom of Saudi Arabia and 90 minutes prior to scheduled departure time for international travel. Failure to meet these minimum time requirements will jeopardize the carriage of falcons, h. Bird must be hooded and tethered from the time it enters confines of the departure airport until it leaves the arrival airport (an exception is made for caged birds which shall remain caged for the entirety), i. The handler must provide covering for the seat and floor to catch waste droppings from the bird, j. The handler is responsible for any damage/mess to flyadeal property resulting from carriage of the bird. The falcon(s) will be either caged (in handler‘s cage sized to a maximum of 40x40x50 cm., able to fit into a passenger seat and secured with a seat belt, or tethered on a handheld pedestal/stand maximum size 32x40X70 cm for resting bird, or on wrist for the duration of the trip, k. The handler and bird will always be assigned to an adjacent center and window seat in the forward section, l. At no time may the bird be placed other than in the window seat—if the handler desires to carry the bird over lap, he must do so sitting in the window seat with the center seat remaining unoccupied. In other words, the bird will never be carried adjacent to a non-handling passenger. m. In the event of a prepared emergency Falcons should be stowed in a secured area for landing i.e. toilet or empty catering cart.

Answer 179

1. Pax and dog must be pre booked. 2. Maximum of 1 assistance dog to be accepted on any flight, 3. Ensure Health Certificate is available with pax and is stamped on Veterinary Surgeon headed paper, 4. CHECK-IN Process: A. Check in pax with 2 seats, 1 in pax name, 1 as EXST passenger type, B. Enter first name as “extra seat”, family name as “assistance dog”, C. Add ADOG SSR to Pax. D. Pre- allocate seat 1F to the dog, 1E to the pax, E. Advise IOCC to brief crew, and raise NOTOC (ADOG) on load sheet, F. Pre-board where possible to allow time for installation of customer provided floor protective covering as per “T & C”, G. Floor covering should be provided by pax, H. SCCM to ensure pax and dog are allocated correct seat numbers, I. SCCM to ensure pax is given individual safety instructions, depending on disability, J. Senior Cabin Crew Member, will check for 2 boarding passes but does not include dog in passenger count, nor is the dog counted as a pax on the load sheet, K. Captain confirms ADOG is noted on load sheet. L. After flight Departure, send message to arrival station, M. Pax and dog will deplane last at arrival station, N. SCCM to inspect seat/floor area for damage and mess prior to pax leaving the aircraft, O. Any mess/damage to be reported to Station immediately and cleaners to be requested urgently if needed for reclaim action, and P. Any mess/damage and subsequent delay to be reported to Admin Team as soon as possible. 5. Passengers can be refused uplift on the booked flight if the special assistance code has not been booked before travel. No fee applies to add the ‘SSR’ code into the PNR.

Answer 180

A. Dispatch (crew Ops) to brief crew, and ensure SSR PETC is marked on load sheet, B. Pre-seat each handler/bird combination in the following order— 1E & 1F; 2E & 2F; 3E & 3F, 4E & F etc., C. Pre-board when possible to allow time for installation of customer provided seat/floor protective covering, D. Senior Cabin Crew Member, checks for 2 boarding passes for each handler/bird combination but does not include bird in passenger count, E. Captain confirms PETC is noted on load sheet, and F. A falcon/PETC message is to be sent to the arrival station after departure so as to clear the seats on arrival and confirm the handler and bird will disembark together.

Answer 181

1. They shall be boarded first and disembarked last, 2. The dog is properly restrained, 3. The dog does not occupy a passenger seat and is leashed at all times to the passenger seatbelt, 4. A moisture absorbent mat is placed under the dog,

Answer 182

flyadeal may refuse to carry a passenger if it is not completely satisfied that it is safe for them to fly. Before a passenger makes a reservation they should advise flyadeal if they suffer from any illness, disease or other condition, which may make it unsafe for them or other passengers if they fly. If a passenger proposes to travel with a known, pre-existing medical condition, they may do so only on the written advice of their own medical practitioner or health professional.

Answer 183

flyadeal does not permit the carriage of additional passenger oxygen.

Answer 184

Passengers with diabetes must be able to administer their own medication. Those who are unable to self administer medication, must travel with a companion. Under current aviation security measures, any passenger who requires syringes for medicinal use, such as diabetics, may carry these items on board. After being screened at the security checkpoint, the syringe kit will be returned to the passenger by security. The passengers will then carry their own syringe kit onboard. The passenger, when requested, must be able to produce suitable documentation to support the medical condition or the use of syringes. Medication should have a professionally printed label identifying the medication or a manufacturers name or pharmaceutical label affixed.

Answer 185

Physically Handicapped / Incapacitated Passenger

Answer 186

Physically Handicapped / Incapacitated Passenger

Answer 187

Ambulatory Passengers | Non Ambulatory Passengers

Answer 188

Ambulatory Passengers

Answer 189

Non Ambulatory Passengers

Answer 190

There shall be NO restriction on the number of AMBULATORY handicapped passengers that can be carried on any flight, however they cannot be seated at the emergency exit rows.

Answer 191

there is a restriction on the number allowed per flight or per aircraft. The number of Non-Ambulatory passengers allowed on flight is governed by 1. The number and size of MAIN DOORS on the aircraft type. 2. Also on the availability of Traffic and In-flight service.

Answer 192

Overwing exits

Answer 193

A320 4 4 8

Answer 194

Handicapped Passengers will be pre-boarded and disembarked after all other Passengers, through the door nearest to their seat. flyadeal Senior Station representatives or the GHA are responsible for advising details of incapacitated Passengers to the PIC and SCCM, entering details in the Passenger Information List (PIL), attaching the MEDA Details.

Answer 195

In an emergency evacuation of non-ambulatory passenger via the escape slides, the crew or the able bodied passenger should sit behind the non-ambulatory passenger, secure him with the arms around the chest area. Another way is to secure the arms around the passenger’s armpits and grasp shoulders and slide down. Ensure hands are placed on knees to prevent arms from friction burns.

Answer 196

1. Seats will be allocated most suited to the Passenger’s needs. 2. Handicapped Passengers should not be seated where they can impede emergency exits or cabin service activities. 3. Passengers may be seated close but not adjacent to access doors, near lavatories, in any aisle seat with moveable armrests. 4. Handicap passenger must not be seated across the aisle from each other in the same row. 5. Cabin Crew must ensure even distribution of handicap passenger.

Answer 197

Seats C and D on rows 2-11* and 15-32* (movable armrest)

Answer 198

1. Use of Oxygen mask – The attendant/escort should take the oxygen first and then assist the patient. 2. In an evacuation they (unescorted) should remain seated and the crew member will come and assist them. 3. The exits closest to them to be used in case of an evacuation. 4. Enquire the best way to assist the passenger to avoid any pain or injury. Note: The briefing need not be repeated on the second leg if the crew is aware of the procedures how to assist the passenger.

Answer 199

Unless otherwise specified by a company approved or treating doctor any able bodied adult may act as an attendant/escort. Cabin Crew cannot provide nursing attention or extra assistance nor are they permitted to assist with toilet needs in-flight. A competent escort must provide any extra in-flight care. In addition, a MEDICAL escort, recommended by a treating doctor, will normally assist Passengers requiring oxygen. Escorts are seated on an aisle seat next to the incapacitated passenger on the same row.

Answer 200

Medical clearance from the treating doctor is not required for all incapacitated Passengers. For e.g. it is generally not required for those with permanent stable disabilities – deaf, blind etc.

Answer 201

When a Passenger showing up at check-in seems to be permanently disabled and no prior notification is given at the time of reservation, hence no medical clearance, then the airport staff must find out the seriousness of disability and consult the PIC, SCCM OR IOCC before deciding if the Passenger is to be accepted. If the Passenger is unable to move without assistance from seat to the lavatory/able to feed him/herself, then the Passenger must be accompanied by an able bodied, person who will assist him/her during the flight (Cabin Crew will not attend). e.g. Passenger permanent disabilities such as Paralysis of all or part of the body should NOT be accepted for travel, unless they are accompanied by an able bodied escort.

Answer 202

1. flyadeal may refuse to carry a passenger if we are not completely satisfied that it is safe for them to fly. Before a passenger makes a reservation they should advise us if they suffer from any illness, disease or other condition which may make it unsafe for them or other passengers if they fly, 2. Passengers are required to inform flyadeal of the following prior to travel: A. Any disease which may be actively contagious and communicable, B. A disease or any incapacitation or any unusual behaviour or physical condition which could have an adverse effect on the welfare and comfort of other passengers or crew members, C. Any condition which could pose a potential hazard to the safety of the flight or its punctuality (e.g. if there is a possibility that the flight might need to be diverted or require an unscheduled landing because of your condition), D. The requirements for medical attention and/or special equipment to maintain your health during the flight, or E. A medical condition that may be aggravated during or because of flight. 3. flyadeal cannot provide any advice on their fitness to fly. If a passenger proposes to travel with a known, pre-existing medical condition, they should do so only on the written advice of their own medical practitioner or health professional. flyadeal accepts no liability for passengers travelling with medical conditions, 4. To carry medical patients safely, the patient’s medical practitioner is required to provide details on a Medical Certificate. Authorisation of carriage is usually given by the Reservations Department. The recommending medical practitioner is consulted if any doubt exists as to the suitability of the patient to travel, 5. The medical certificate must include the name of the medical practitioner, address, contact details in addition to the customer’s condition and a statement they are fit to travel after consultation, 6. The patient’s medical practitioner will be instructed that an escort must accompany the patient if more than a minimum amount of attention is required. The escort is responsible for performing all treatment and medical procedures during flight. Acceptance for carriage of incapacitated persons, persons with an illness or other people requiring special assistance is subject to prior arrangement with flyadeal , preferably at time of booking. Passengers with disabilities, who have advised flyadeal of any special requirements they may have at the time of booking, and have been accepted by flyadeal , shall not subsequently be refused carriage on the basis of such disability or special requirements, 7. The cost of obtaining any required Medical Certificate must be borne by the passenger. The medical certificate must be presented by the passenger at time of check-in at the airport, and 8. Check in staff to verify medical certificate and stamped declaration form provided by pax. 9. Pre-board where possible for pax comfort and ensure MEDA is noted on load sheet.

Answer 203

1. WCHR Passenger can ascend / descend steps and make own way to/from cabin seat but cannot manage long distances = Wheelchair Ramp. 2. WCHS Passenger cannot ascend / descend steps but is able to make own way slowly to/from cabin seat = Wheelchair Steps. 3. WCHC Passenger is completely immobile and requires wheelchair to/from aircraft and to/from cabin seat = Wheelchair Cabin (or Carry).

Answer 204

1. WCHR: No restriction on the number of Passengers per flight. 2. WCHS: No restriction on the number of Passengers per flight. 3. WCHC: Maximum number of Passengers that can be accepted

Answer 205

Elderly Passengers who request for the use of a wheelchair because of their age or because they cannot walk quickly are not regarded as incapacitated. However, the effect of long distance travel through different climates and time zones may cause exhaustion. flyadeal doctor must be consulted if in doubt.

Answer 206

1. Encourage the wheelchair passenger to board or disembark by conventional methods. If boarded first and disembarked last, they are likely to feel less pressured, 2. Obtain clearance from the SCCM to load the wheelchair passenger, and 3. All wheelchair passengers are to be loaded/unloaded through the service door using manual and or motorized equipment. 4. GHA staff will only accept for check-in eight WCHC passengers on any one flyadeal flight.

Answer 207

Escorts -4 1. The Blind Passenger may be escorted by a Seeing Eye Dog as per the guidelines in 5.29.2 Carriage of Guide Dogs or Special Assistance Dogs

Answer 208

A separate pre-flight briefing must be given to blind Passengers travelling alone on emergency evacuation procedures. Cabin Crew are required to bring their demo equipment and conduct a physical demonstration by allowing the Passenger to feel the demo equipment - use of drop down oxygen mask, seat belts, lifejacket, brace position. The blind Passenger must be asked to count their steps to the nearest emergency exit and its alternative. He must also be familiarised with the crew call bell, tray table, the height of the Overhead Locker and the features of the lavatory.

Answer 209

flyadeal does not permit the carriage of Stretcher passengers.

Answer 210

1. Is accompanied by an attendant 2. Must not be seated at an exit Row 3. The Escort shall be briefed as per the briefing Guidelines mentioned in section 5.31.6 Pre-Flight Briefing

Answer 211

All medical incidents (e.g. Administered PO, CPR, Stroke, Convulsions etc.) need to be entered in the Passenger Medical Report form which is in Appendix A - Forms. This form will enable you to ensure all details are covered for future reference. All columns need to be filled in. If you are unsure or have not noticed any of the details required, please mention the same. If any of the details are not applicable – NA may be entered in the column. In cases where the Passengers Service kit (PSK) is used, it must be entered only in the Cabin Crew Report and not in the Medical Incident Report Form.

Answer 212

1. It is always important to be alert when on the ramp area. 2. No unauthorised person shall be in the vicinity of or enter a flyadeal aircraft. 3. Smoking and the use of open fire on the ramp are strictly forbidden. 4. Never walk in front or behind an aircraft, which has its engines running. 5. When an aircraft is preparing to taxi from the gate, the anti-collision lights and flashing beacons are activated. Pay extra attention to an aircraft if the beacon/hazard has been activated. 6. Never walk around the ramp area when aircraft are in taxi mode in the immediate vicinity. 7. Prior to entering a ramp area, inspect to your right, left and front to ensure that the area is free of danger. Note: Refer to individual Aircraft sections of the CCM for details of Engine Danger Areas. flyadeal personnel shall wear high visibility clothing while on the ramp.

Answer 213

The means available for the operation of two engine aircraft over a route that contains a point further than one-hour flying time, at the approved one engine cruise speed (under standard conditions) from an adequate aerodrome. Extended Range Twin Operations, are those operations intended to be, or actually, conducted over a route that contains a point further than one hours flying time (still air), at the normal one-engine-inoperative cruise speed, from an adequate aerodrome when, alternatively, a Threshold Distance has been agreed with the Authority, all non ETOPS flights shall remain within the threshold distance of an Adequate aerodrome. Authorisation for ETOPS times of 120, 180 minutes from a suitable aerodrome are available, subject to the operator showing compliance with the laid down operational criteria, and the aircraft airframe/engine combination has the appropriate Type Design Approval. Personnel responsible for the release or despatch of any ETOPS flight shall be suitably qualified and have demonstrated their abilities in their particular duties and are aware of their responsibilities to the operator as a whole.

Answer 214

All flyadeal aircraft must ensure that the flight deck door is kept closed and locked, after closing last cabin door to opening the first Cabin door. It will remain closed and locked throughout the flight and only be opened for brief periods to allow routine access for authorized personnel only. The flight deck door can be unlocked and open at the gate after the engines are shutdown. The Flight Deck shall be checked immediately after take-off. If the Flight Deck Crew need any assistance during the cruise phase of the flight they shall call the Cabin Crew. On Long Haul flights the captain shall establish the procedure during the briefing. It is the responsibility of the PIC that whilst the doors are locked, the required levels of safety and communication are maintained. To aid in this procedures one common cabin communication policy is used on all flyadeal aircrafts at all times.

Answer 215

WITH THE INCREASED USE OF LOCKED DOORS IN FLYADEAL OPERATION THERE WILL BE AN INCREASE NEED TO MAKE USE OF THE CABIN INTERPHONE SYSTEM E.G. TURBULENCE, WEATHER DIVERSION, ETC. IT IS UP TO ALL CREWS TO MAXIMISE AND MAKE THE BEST USE OF THE COMMUNICATION SYSTEMS AVAILABLE AND TO USE COMMONSENSE ACCORDINGLY.

Answer 216

1. A crew member or flight dispatch officer engaged in familiarization/route qualifications, 2. A GACA flight operations inspector or an authorized representative of the SAAIB, who is performing official duties, or 3. Someone: A. Who has the permission of the three persons: the PIC, an appropriate flyadeal manager and the DO/Chief Pilot, President of the GACA (in practice the GACA POI), and B. Is an employee of the Government of the Kingdom of Saudi Arabia whose duties are such that admission to the flight deck is necessary or advantageous for safe operations; or a ”regulated entity” certificated by the President (of the GACA) and whose duties are such that admission to the flight deck is necessary or advantageous for safe operations. Nevertheless, the PIC may refuse entry to anyone in the interest of safety. With regard to para 3), flyadeal must not admit employees of traffic, sales or other departments that are not directly related to flight operations, unless they have the permission of the PIC, an appropriate manager in flyadeal and the GACA.

Answer 217

1. A GACA flight operations inspector or other authorized representative GACA or the SAAIB who is checking or observing flight operations, 2. An air traffic controller who is authorized by GACA to observe ATC procedures, 3. A pilot employed by flyadeal whose duties require an airman certificate, 4. A pilot employed by another GACAR Part 119 certificate holder authorized by the GACAR to make specific trips over a route (for example for route familiarisation), 5. A company authorized flight dispatch officer whose duties require an airman certificate, or 6. A technical representative of the manufacturer of the aircraft or its components whose duties are directly related to the in flight monitoring of aircraft equipment or operating procedures, if his presence on the flight deck is necessary to perform his duties and he has been authorized in writing by the GACA and a flyadeal manager in the Ops Department who is listed in the GOM as having that authority.

Answer 218

Whenever an agent of a government security service who is assigned the duty of protecting a person aboard an aircraft operated by a certificate holder considers it necessary in the performance of his duty to ride on the flightdeck of the aircraft, he must, upon request and presentation of his official credentials to the PIC of the aircraft, be admitted to the flightdeck and permitted to occupy an observer seat.

Answer 219

Whenever, in performing the duties of conducting an inspection, a GACA inspector presents an official Aviation Safety Inspector credential to the PIC of an aircraft operated by a certificate holder, the inspector must be given free and uninterrupted access to the flightdeck of that aircraft.

Answer 220

1. Except as provided in paragraph (c) of this section, each certificate holder must make available a seat on the flightdeck of each aircraft for occupancy by a GACA inspector while conducting an en route inspection. The location and equipment of the seat, with respect to its suitability for use in conducting an en route inspection, is determined by the President. 2. In each aircraft that has more than one observer’s seat, in addition to the seats required for the crew complement for which the aircraft was certificated, the forward observer’s seat or the observer’s seat selected by the GACA inspector must be made available when complying with paragraph (a) of this section.

Answer 221

Before entering the Flight Deck during the hours of darkness, Cabin Crew must ensure that the galley and entry lighting outside the Flight Deck is switched off. This is to ensure that bright light does not affect the Flight Deck Crew vision.

Answer 222

A visit to the Flight Deck by an unauthorized person is strictly prohibited at all times.

Answer 223

If access to the Flight Deck is required in-flight for any reason then the flight Deck Crew shall verify through the Video device that the person is authorized to enter the flight deck and is not under duress.

Answer 224

If a pilot needs to leave the flight deck for any reason, a cabin crew must be available in the flight deck until the return of the pilot. The Cabin Crew in the Flight Deck must positively identify the returning Pilot before the Flight Deck door is unlocked. Once the door is opened and the Pilot returns to their seat, the Cabin Crew must leave the Flight Deck.

Answer 225

Cabin Crew must ensure that the Pilots receive drinks at regular intervals. For safety reasons drinks taken into the Flight Deck should not be overfilled. Drinks must not be passed over the center console; they must be passed outboard of the Pilots. Drinks must not be taken into the Flight Deck when the FASTEN SEAT BELT signs are illuminated.

Answer 226

Pilots must not consume identical meals prepared by the same caterer from three hours before a flight duty period commences to the end of the flight duty period. This is to reduce the risk of both the PIC and the SIC becoming incapacitated in flight by food poisoning. Meals are not to be consumed at the same time in flight except for light refreshments and beverages. Before eating their meal the Pilot Flying must hand over to the pilot monitoring control of the aircraft. Food must be handled with care in the Flight Deck and all service objects and rubbish removed regularly during flight and prior to landing.

Answer 227

1. Portable televisions, 2. Radio receivers, 3. Radio transmitters, and 4. Toys with remotely controlled units.

Answer 228

1. Portable Electronic Devices (PED), 2. Electronic shavers, 3. Electronic games without remote control, 4. Hearing aids, 5. Heart pacemakers, and 6. Mobile phones - refer to policy in 5.36.3 Mobile Phones/PDA's With the exception of required medical devices (hearing aids, heart pacemakers etc.), no personal electronic devices may be used during takeoff.

Answer 229

Airplane/Flight Mode is a setting available on most mobile phones, smart phones, PDAs (Personal Digital Assistant) and other electronic devices that, when engaged, suspends many of the device's signal transmitting functions thereby disabling the device's capacity to place or receive calls or text messages while still permitting use of other functions that do not require signal transmission. Passengers are permitted to use their mobile phones/PDAs until the aircraft door is closed. After closure of the last cabin door, SCCM will make an announcement instructing passengers to switch their mobile devices to Airplane/Flight Mode for Takeoff. All mobile devices /PDAs must remain in the Airplane/Flight Mode during taxiing out / take-off and landing. In-flight, once the seat belt sign is switched off, SCCM will make an announcement advising passengers that they could use their smart phones /PDAs in Airplane/Flight Mode. Voice calls are not permitted on board the aircraft at any point of time. At top of descent, when the seat belt sign has been switched on, SCCM will make an announcement instructing passengers to switch their mobile devices to Airplane/Flight Mode for landing and remain in this mode until the aircraft has landed and vacated the active Runway. The use of mobile phones to send /receive messages or access the Internet is permitted only in-flight and when deemed safe by the crew.

Answer 230

Unauthorized possession of any psychoactive substance on company premises is prohibited. Cabin Crew shall not consume alcohol when in uniform or while wearing any item that identifies them as flyadeal staff. Staff must always comply with the law in the state where they are located. Alcohol shall not be consumed twelve hours prior to reporting for duty. This applies to all staff. Operational Staff, Licensed Engineers and Dispatchers must not consume alcoholic drinks during the 12 hours before reporting for duty or start of standby duty, and only in moderation during the 24 hours preceding such duties. There shall be NO residual alcohol in the bloodstream when reporting for duty, so remember it may take up to 2 hours for one unit to be removed from the body. Moderation shall be regarded as no more than five units of alcohol over the 16 hours preceding the 12 hours ban. Any Cabin Crew reporting for duty who is suspected to be under the influence of a psychoactive substance will not be allowed to commence work and must be reported to the flyadeal Security Department immediately. Knowledge that another Cabin Crew is under the influence of any psychoactive substance whilst at work may result in disciplinary action as a result of failure to report. Cabin Crew shall inform their supervisor if they are under the influence of any over the counter prescription medication. They should not perform their duties if the medication affects or impairs their performance. Cabin Crew should avoid online purchased or over the counter medications from outside the Kingdom of Saudi Arabia as some may contain certain psychoactive substance derivatives which may be illegal in the Kingdom and/or may affect concentration, cause drowsiness, delay reaction time and can lead to positive psychoactive substance tests. In the event that a physician outside of the Kingdom has prescribed medication, the Cabin Crew shall consult a local physician and ensure that the content of the medication is legal and safe in the Kingdom. Cabin Crew travelling overseas on duty or based at outstations must act in accordance with the local law. Local restrictions may be more stringent than those mentioned in this policy and as such, the local law must be complied with. Psychoactive substance tests will be randomly conducted at any time during working hours and at the work premises including stations. Breath tests shall be conducted for alcohol testing and urine tests shall be conducted for psychoactive substance testing. A refusal to undergo a test will be considered as a positive test result and will trigger disciplinary action. Any Cabin Crew who has actual knowledge of an accident involving an aircraft for which he/she performed a safety sensitive function at or near the time of the accident is prohibited from using a psychoactive substance for 8 hours following the accident unless he/she has been given a post-accident test for psychoactive substance use, or has been advised by the company that the Cabin Crew performance could not have contributed to the accident For more information on details of testing processes, procedures and disciplinary actions please see the flyadeal Psychoactive Substances Policy Manual. It is strictly forbidden in the Kingdom to consume alcohol or to attempt to bring alcohol in to the country. In accordance with the laws of the Kingdom, alcohol is not served on flyadeal aircraft. Psychoactive substances can affect a person’s coordination, speed of reaction, judgment, emotions and behavior. The extent of this will depend upon the quantity consumed. The consumption of alcohol by operating crew has an adverse effect on the confidence of passengers and general public and the image of flyadeal. The safety of both its passengers and Cabin Crew can be adversely affected by the misuse of psychoactive substances.

Answer 231

4 WCHR/WCRSV Aerobridge/Steps.

Answer 232

Row 1 Set 1

Answer 233

Passenger’s Name & Title Flight No. Class & Date of Travel Point of Embarkation & Destination Nature of Illness, diseases, disability Whether sitting or stretcher case and if accompanied (provide details) or not Arrangements specified by company approved doctor or treating doctor including equipment required (e.g. wheelchair, oxygen)

Answer 234

Emergency Medical Equipment

5.1 Flashcards

(278 cards)