1
Q
What can you update under System Settings (user menu)?
A
General Theme Accessibility Lists Forms Notifications Developer
2
Q
What is an event?
A
An event is an indication that certain conditions have occurred in the system, which are often responded to with pre-defined conditions
3
Q
What are events triggered by? (2)
A
User actions
- logging in approving a request, renaming an attachment etc
Scripts
- business rules/workflows
4
Q
What is the difference between Event Registration and Event Log?
A
Event Registry
- stores the event definitions
Event Log
- displays record from the Event Table (sysevent)
5
Q
What is the definition of a metric?
A
A metric is used to measure and evaluate the effectiveness of IT service management processes
