Flashcards in Active Listening Deck (25):
"The good physician cures sometimes, palliates often, but comforts always."
Active listening requires you to _________ and ___________
Communicate accurate empathy
Having to regard our patients as good persons
Unconditional Positive Regard
"The therapists find himself experiencing a warm acceptance of each aspect of the client's experience as being part of that client."
Feeling what the other person feels
Feeling your own feelings
True or False: Behaviors can be given moral judgment
Our individual contexts
Tinted lenses > perception
Active Listening Skills (7)
Attending > Bracketing > Leading > Probing > Attentive Silence > Focusing > Reflecting
Body's position and movement that expresses the feelings of the speaker/listener
How the words were said
Lean forward > Open stance > Voice of compassion > Eye contact > Relax > Sit at an angle
Upper left = __________
Upper right = __________
Around = ____________
Lower left = __________
Listening > Remembering > Searching > Feeling
Being aware of and acknowledging own feeling and setting it aside
Open invitation to signal the patient to keep talking
Used to acquire pertinent information
Specific topics to ask
What was last said > What was repeatedly said > Where emotion was greatest
What do you reflect?
Content > emotion > non-verbal > perception check
Characteristics of a good paraphrase (2)
Concise and clear, accurate
Tells the patient that you understand what they're saying
4 Basic Feelings
Mad > glad > sad > afraid
What do you ask when probing for biophysical information?
Yes or no, objective
What do you ask when probing for psychosocial information?