Active Listening Flashcards Preview

Principles and Perspectives > Active Listening > Flashcards

Flashcards in Active Listening Deck (25):
1

"The good physician cures sometimes, palliates often, but comforts always."

William Osler

2

Active listening requires you to _________ and ___________

Communicate accurate empathy
Understanding

3

Having to regard our patients as good persons

Unconditional Positive Regard

4

"The therapists find himself experiencing a warm acceptance of each aspect of the client's experience as being part of that client."

Karl Rogers

5

Feeling what the other person feels

Empathy

6

Feeling your own feelings

Sympahty

7

True or False: Behaviors can be given moral judgment

Trie

8

Our individual contexts

Tinted lenses > perception

9

Active Listening Skills (7)

Attending > Bracketing > Leading > Probing > Attentive Silence > Focusing > Reflecting

10

Body's position and movement that expresses the feelings of the speaker/listener

Body language

11

How the words were said

Paralinguistics

12

LOVERS

Lean forward > Open stance > Voice of compassion > Eye contact > Relax > Sit at an angle

13

Upper left = __________
Upper right = __________
Around = ____________
Lower left = __________

Listening > Remembering > Searching > Feeling

14

Being aware of and acknowledging own feeling and setting it aside

Bracketing

15

Open invitation to signal the patient to keep talking

Indirect leading

16

Used to acquire pertinent information

Direct leading

17

Specific topics to ask

What was last said > What was repeatedly said > Where emotion was greatest

18

Mirroring skills

Reflecting

19

What do you reflect?

Content > emotion > non-verbal > perception check

20

Characteristics of a good paraphrase (2)

Concise and clear, accurate

21

Tells the patient that you understand what they're saying

Perception Check

22

4 Basic Feelings

Mad > glad > sad > afraid

23

What do you ask when probing for biophysical information?

Yes or no, objective

24

What do you ask when probing for psychosocial information?

Open-ended, essay

25

Appropriate when patient presented a lot of facts but you need to focus on one

Focusing