Group Dynamics, Analysis and Conflict Resolution

Question 1

A social aggregate having a unifying relationship; engaged in social interaction to achieve some goal

Answer 1

Group

Question 2

How groups are formed (6)

Answer 2

Artificial aggregate
Unorganized aggregate
Groups with patterns of behavior
Structured social units
Deliberately formed groups
Less deliberately formed group

Question 3

Formality

Answer 3

Identity and Boundaries
Goals and Tasks
Norms and Culture
Roles and Structure
Legal Mandate

Question 4

Forces that influence nature of groups, interrelationships, events that occur and outcome

Answer 4

Group dynamics

Question 5

The environment that provides context of different factors affecting group members and their interaction and performance

Answer 5

Boundaries

Question 6

External environment (5)

Answer 6

Political Environment
Environment
Economic
Social Environment
Technology

Question 7

Task or action leading to performance pattern; interpersonal leading to relationship pattern

Answer 7

Interaction

Question 8

How a group move towards the goal

Answer 8

Performance

Question 9

The element that deals with size and roles, profile and relationships

Answer 9

Membership

Question 10

Kinds of membership (3)

Answer 10

Open
Closed
Voluntary or involuntary

Question 11

Who is the proponent of the three phases of group development?

Answer 11

William Schutz

Question 12

What are the three phases of group development?

Answer 12

Inclusion
Control
Engagement

Question 13

Who is the proponent of the five stages of team development?

Answer 13

Bruce Tuckman

Question 14

What are the five stages of team development?

Answer 14

Forming
Storming
Norming
Performing
Adjourning

Question 15

Who is the proponent of the process of changing behavior?

Answer 15

Kurt Lewin

Question 16

What is the process of changing behavior?

Answer 16

Freeze
Unfreeze
Shift

Question 17

Formation of attitudes, values and behavior

Answer 17

Socialization Process

Question 18

You feel you can make decisions when you belong to a group compared to when you are alone

Answer 18

Risky Shift Phenomenon

Question 19

Agreeing to do something because everyone says so

Answer 19

Group Think

Question 20

A symptom where individuals prevent themselves from thinking against what the group thinks

Answer 20

Mind guards

Question 21

Enumerate the levels in the pyramid towards synergy

Answer 21

Self-responsibility > trust > communication > conflict resolution > synergy

Question 22

Act of mindful attention to what is going on

Answer 22

Observing

Question 23

How things are done

Answer 23

Process

Question 24

Making judgments and conclusions based on what has been observed

Answer 24

Inference

Question 25

Systematic examination of different or complex elements to derive information about the whole system

Answer 25

Analysis

Question 26

Areas for observation (7)

Answer 26

``` Roles Behavior Content Process Performance Interaction Inter-group Interaction ```

Question 27

Patterns of behavior based on expectations about the function of a position

Answer 27

Roles

Question 28

Sense of uncertainty over the requirements of a role

Answer 28

Role ambiguity

Question 29

Expectations association with one role interfere with expectations concerning another

Answer 29

Role conflict

Question 30

Group members learn to perform various roles

Answer 30

Role differentiation

Question 31

Responsibilities and requirements of a particular role

Answer 31

Role expectation

Question 32

Role classification that enables members to work together to complete tasks and to achieve group goals

Answer 32

Task roles

Question 33

Role classification concerned with satisfaction of individual needs

Answer 33

Individual roles

Question 34

Role classification that aims at strengthening group cohesion and group effectiveness by building relationships

Answer 34

Group building and maintenance roles

Question 35

Reciprocity rule, task itnerdependence

Answer 35

Cooperation

Question 36

Individuals in groups exerting less effort

Answer 36

Social loafing

Question 37

Degree of attraction or closeness among group members (social glue)

Answer 37

Cohesion

Question 38

Shared belief in ability to engage in actions that will produce desired outcome

Answer 38

Efficacy

Question 39

Process of adherence to group norms

Answer 39

Conformity

Question 40

Group members are pitted against one another to achieve individual goal

Answer 40

Competition

Question 41

Behavior that inhibits attainment of goals by another person; natural disagreement; irreconcilability; non-complementary; tension

Answer 41

Conflict

Question 42

Kinds of conflict (5)

Answer 42

``` Intrapersonal Interpersonal Within group Intergroup Large system or social conflicts ```

Question 43

Causes of conflict (5)

Answer 43

``` Perceptions Values, beliefs, principles Feelings, emotion Needs Power ```

Question 44

Continuum of Conflict Management

Answer 44

Avoid > delay > confront

Question 45

Manifestation

Answer 45

``` Behavioral Relational Societal Situtational Systematic ```

Question 46

Conflict Handling Styles (5 with corresponding cooperation, assertiveness levels)

Answer 46

``` Avoiding - low, low Accomodating - high, low Compromising - equal Collaboration - high, high Competing - low, high ```