Admin Certification Flashcards by Marco Rooks Peralta

What should a system administrator use to disable access to application for a certain amount of users
A. Profiles
B. Sharing Rules
C. Web Tabs
D. Page layouts

A. Profiles

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Universal containers needs to track the manufacture for specific car companies, how can the system admin ensure the manufacture selected influences the values available for the model
A. Create the manufacturer field as a dependent picklist and the model as controlling picklist
B. Create a lookup field from the manufacturer object to the model object
C. Create the manufacturing field as the controlling picklist and the model as dependent picklist
D. Create a multi-select picklist that includes both manufacturer and models

C. Create the manufacturing field as the controlling picklist and the model as dependent picklist

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Sales representatives at universal containers needs assistance from project managers when selling certain products and the managers don’t have access to opportunities but need for certain oppurtuninties. How can the SA, help with this
A. Notify the product manager using opportunity update reminde
B. Enable opportunity teams and allow users to add the proiject manager
C. Use similar opportunities to show opportunities related to the product manager
D. Enable account teams allow users to add the product manager

B. Enable opportunity teams and allow users to add the proiject manager

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What should the SA consider before importing a set of records into salesforce (2 correct answers)
A. The import file should include for each record
B. Currency field values will default to the personal currency of the record owner
C. Data should be de-duplicated in the import file prior to import
D. Validation rules are not triggered when importing data when using the import wizard

A. The import file should include for each record

C. Data should be de-duplicated in the import file prior to import

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Which statement about custom summary formulas and reports is true: 2 correct answers
A. reports can be grouped by a custom summary formula result
B. Custom summary formulas can reference a formula field within the report
C. Custom summary formulas can reference another custom summary formula
D. Custom summary formulas can be used in report built from a custom report type

B. Custom summary formulas can reference a formula field within the report
D. Custom summary formulas can be used in report built from a custom report type

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All fields in the approval page layout are available to view the approval history related list?
A. True
B False

False

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All the following actions can take place in a workflow rule, except
A.	Outbound API message 
B.	Update Field
C.	Create Task
D.	Create an event

D. Create an event

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All of the following  are default account record types with client management, except:
A.	Account Tab Default 
B.	Business Account Default
C.	Person Account Default
D.	Partner account default

D. Partner account default

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All of the following are true about default sales team, except
A. Default sales teams are configured on a user record
B. Default sales teams may be added manually to an opportunity record
C. Default sales team may be added automatically to an opportunity
D. Default sales team may be added manually to an account record

A. Default sales teams are configured on a user record

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All of the following are true about opportunity pipline reporting and forecasting, except:
A. Pipline reports may include omitted opportunities from the forecast
B. Forecast may be overridden
C. Pipeline reports may be overridden
D. Opportunity stages may be used to determine the forecast category of an opportunity

A. Pipline reports may include omitted opportunities from the forecast

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All of the following are types of appexhange
A.	Composite
B.	Client
C.	Provisional
D.	Native

C. Provisional

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All of the following maybe uploaded to the appexchange directory, except
A.	Custom tabs
B.	Custom fields on Custom objects
C.	Custom fields on standard objects
D.	Custom Assignment rules

C. Custom fields on standard objects

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All of the following maybe used when updating a record using the appexchange data loader, except 
A.	External ID
B.	Parent External ID
C.	Record ID
D.	Record Number

D. Record Number

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All of the following objects may have a queue, except
A.	Accounts
B.	Cases
C.	Leads
D.	Custom Objects

A. Accounts

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All of the following records may be imported via the import wizard, except
A.	Opportunities
B.	Accounts/Contacts
C.	Custom Objects
D.	Solutions
E.	Leads

A. Opportunities

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An approval process begins when record is:
A.	Created
B.	Saved
C.	Edited
D.	Submitted for approval

D. Submitted for approval

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Assets are related to which of the following set of objects?
A. Opportunities, products, cases, accounts and contacts
B. Products, cases, accounts and contacts
C. Cases, contracts, accounts and contacts
D. Opportunities, cases and accounts
E. Opportunity line items, cases, accounts and contacts

B. Products, cases, accounts and contacts

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Assume the organization wide default sharing is set to private for all objects and no file sharing rules has been created, you have 2 users in the sales rep role. Can they view each other’s data?
A. True
B. False

B. False

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Based solely on the role hierarchy the manager can do all of the following, except
A. View, edit, delete and transfer his/her and his/her subordinates
B. Extend sharing on both his/her and his/her subordinates records
C. View all folders his/her subordinate has access to (example); reports, documents and email templates
D. View records his subordinate does not own but can view

C. View all folders his/her subordinate has access to (example); reports, documents and email templates

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The campaign ROI analysis report uses which of the following calculations to determine ROI percentage for a campaign?
A. Total amount of opportunities / Expected Revenue
B. Amount of Won Opportunities / Budget Cost
C. Expected Revenue / Budgeted Cost
D. (Amount of Won opportunity - actual cost)/ actual cost

D. (Amount of Won opportunity - actual cost)/ actual cost

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Case assignment rules are based on elapsed time
A. True
B. False

A. True

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Case escalations rules triggered on the last modification will be reset each time the user does
A. Reads the case
B. Adds a related comment to the case
C. Adds an activity or sends an email from the case record
D. Edits the case
E. All of the above

D. Edits the case

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D. Edits the case

D. Each time a user have used the record

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Custom formula fields do not support which of the following functional expression
A.	Adding multiple records together
B.	If/then/else conditional statements
C.	Clickable image buttons
D.	Combine text strings together

C. Clickable image buttons

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Custom lead fields can be mapped to which set of objects in salesforce. Com A. Account, contact, opportunity or campaigns B. Account, contact or opportunity C. Account or contact only D. Contact or opportunity only

B. Account, contact or opportunity

Custom links can be used for the following A. Launching an external URL B. Running S control C. Running Report D. All of the above (Launching an external URL, Running an S control, running a report)

D. All of the above (Launching an external URL, Running an S control, running a report)

A custom lookup field can be added to create a relationship with a standard object and which of the following A. Users and custom objects B. Leads, accounts, contacts and custom objects C. Users, custom objects and campaigns D. Custom objects, contract and campaign

A. Users and custom objects

Custom web tab may consist of all of the following, except A. URL B. URL that passes Salesforce.com data like an organization’s name C. An S-control D. An S-control snippet

B. URL that passes Salesforce.com data like an organization’s name

Data validation will be enforce when converting a lead A. True B. False

B. False

Difference between opportunity record type and sales process, is: A. the sales process controls the stage field, the record type controls all other picklist fields B. The record type controls stage field, the sales process controls all other picklist fields C. The record type controls the picklist fields D. The sales process controls all picklist fields

A. the sales process controls the stage field, the record type controls all other picklist fields

Fields hit amusing level field security are subject to data validation rules: A. True B. False

B. False

Folders are used to manage: A. Either reports, price books, documents or email templates B. Either reports, dashboards, documents or products C. Either reports, dashboards, documents or Email Templates D. Either reports, dashboards, documents or other folders

C. Either reports, dashboards, documents or Email Templates

``` The formula editor may be used in all of the following places except A. S-Control B. Formula field C. Default values on Standard Fields D. Workflow field updates ```

C. Default values on Standard Fields

C. Opportunity amount multiplied by the probability

``` How many other fields may a custom lead field be map to when converting a lead A. 1 custom field B. 2 custom fields C. 3 custom fields D. Custom fields cannot be mapped ```

C. 3 custom fields

If a lead is converted without a company field what happens A. A business account is created B. A person account is created C. You will be prompted to decide whether create a person or business account D. Nothing

B. A person account is created

If lead with a single campaign marketing is converted the campaign information will map to the newly created contact A. True B. False

True

If a profile does not have access to an application, that profile will not have access to tabs and objects of that app A. True B. False

False

If you were added to a sales team with read/write access therefore you have the ability to extend sharing on the opportunity to other users A. True B. False

False

If you have read only access to an account can you add a task or event to the account A. True B. False

False

Is it possible for a page layout to be associated with a record type? A. True B. False

True

IS it possible to share a custom object record manually? A. True B. False

True

It is possible to relate a person account to a contact on a business account? A. True B. False

False

``` Is it possible to do a forecasting base on all of the following, except: A. Territory B. Product Family C. Data Range D. Sales Team ```

D. Sales Team

A new list view can be created within the console A. True B. False

False

A new list view can be created within the console A. True B. False

D. None of the above, user cannot see the field at all

A record type may determine the default value of a picklist field A. True B. False

True

Related list display the many side of a one to many relationship A. True B. False

True

``` An S control may be all of the following, except A. HTML B. XML C. URL D. Snippet ```

B. XML

``` An S control may be used in all of the following ways, except A. Dashboard Component B. Custom Button C. Custom Link D. Import Wizard ```

D. Import Wizard

``` Select the best component to use if you want to list the top 5 sales performance on the dashboard A. Chart B. Table C. Metric D. Gauge ```

B. Table

A sales service portal user may close their cases using suggested solutions in the sales service portal A. True B. False

True

Time based workflow can be triggered everytime a record is created or edited A. True B. False

False

``` To make a field required which of the following is used A. Page layout B. Field Level Security C. Profile D. Page layout and field level security ```

A. Page Layout

Users can be deleted for Salesforce.com A. True B. False

False

Validation rules are also enforced using the API and Import Wizards A. True B. False

A. True

Validation rules may evaluate an opportunity line item against the opportunity it is associated with A. True B. False

A. True

What are the opportunity default when converting an lead to an opportunity A. Stage defaults to first option in the pick list, close date defaullt to the last date in the quarter, and the amount default to blank B. Stage defaults to first option in picklist, close date defaults to 3 months for conversion date, and amount defaults to blank C. User defines amount, close date and stage upon conversion D. None of the above

A. Stage defaults to first option in the pick list, close date defaullt to the last date in the quarter, and the amount default to blank

60. What does the dashboard snapshot on the homepage display A. Only the dashboard determined by the Syste Admin B. The first 2 rows of any of your available dashboards C. First row of any available dashboard D. You cannot display a dashboard on the home page

C. First row of any available dashboard

What is the difference marketing user profile and the marketing user checkbox at the user level A. They are the same thing B. Marketing user profiles allows users to create and edit campaigns. Marketing user checkbox allows users to import leads C. Marketing user profile allows users to import leads. Marketing user checkbox allows users to create and edit campaigns D. None of the above

B. Marketing user profiles allows users to create and edit campaigns. Marketing user checkbox allows users to import leads

What type of information cannot be shown with S control dashboard component A. Combination of two other dashboard components B. External feed of data C. Data Warehouse information D. Flash representation of data

B. External feed of data

``` Which type of report cannot be used to run a dashboard report A. Tabular B. Matrix C. Summary D. None of the above ```

A. Tabular

When a manager overrides a subordinate forecast, the subordinate can see the managers override A. True B. false

A. True

When configuring customizable forecasting you can set which of the following forecast dates for determining which opportunities contribute to the forecast A. opportunity and closed date only B. Product date only C. Schedule date only D. Commit Date E. Opportunity Close Date. Product Date, Schedule Date

A. opportunity and closed date only

When test driving an application on the appexchange directory it is not possible to view the S control configurations of that app A. True B. False

B. False

When you add a custom object tab all of the following will be accessible with the object, except A. Recent Items B. Sidebar Search C. Added to New Link/Create new object drop down D. Custom object Reports

D. Custom object Reports

When you delete a lead from a campaign it deletes the lead record itself A. True B. False

B. False

When you delete a parent record it will also delete the child record if that child has a lookup relationship to the deleted record A. True B. False

B. False

When you have exceeded your general storage limit you can use you complementary document storage for additional space A. True B. False

A. True

Which action must be taken to view contacts associated with a case in the console A. The related lists of the case page layout must be modified B. The custom links of the case page layout must be modified C. The related object of the case page layout must be modified D. The minipage layout of the case page layout must be modified

D. The minipage layout of the case page layout must be modified

``` Which custom object relationship has no effect on deletion or security on the related object A. Master-detail relationship B. Lookup relationship C. Open relationship D. None of the above ```

B. Lookup relationship

Which objects can be customized for history tracking A. Solutions, cases, leads and opportunities B. Cases, leads, solutions, contracts and Custom objects C. Campaigns, contracts, custom objects and solutions D. Opportunities, leads and contracts

B. Cases, leads, solutions, contracts and Custom objects

Which of the following best describes the opportunity stage history related list A. By default the list shows, ALL changes made on the opportunity record B. List track stage, amount, expected amount, probability and closed state changes C. The list can be customized to show changes to specific fields on the opportunity D. None of the above

B. List track stage, amount, expected amount, probability and closed state changes

``` Which of the following can not be used to customize your homepage A. Company logo (Image) B. Dashboard Snapshot C. Custom links D. Custom Formula Field ```

D. Custom Formula Field

Which of the following does the a profile control A. Username and Password B. Role Level access C. Read, create, edit and delete permissions D. Sharing Rules

C. Read, create, edit and delete permissions

``` Which of the following feature is not available in professional edition A. Big Deal Alert B. Workflow C. Account Sharing Rules D. Multi-currency ```

B. Workflow

``` Which of the following fields cannot be a controlling fields for a dependent picklist A. Standard Picklist B. Custom Picklist C. Custom Multi-select Picklist D. Standard Checkbox E. Custom Checkbox ```

C. Custom Multi-select Picklist

Which of the following object relationships is not allowed A. Standard object as “master” and a custom as the detail B. Custom object as the master and standard object as the detail C. Custom object as a lookup to a standard object D. Custom object as lookup to a custom object

B. Custom object as the master and standard object as the detail

``` Which of the following permissions enables the System admin profile to edit any record regardless of sharing model A. Customize application B. Modify all data C. View setup and configuration D. None of the above ```

B. Modify all data

Which of the following relationships is correct A. Leads, contacts and opportunities can be associated to only one campaign B. Leads and contacts can be associated to several campaigns but an opportunity can only have one campaign C. Leads and opportunities can be associated to several campaigns, but contacts can only have one campaign D. Leads, contacts, and opportunities can be associated to several campaigns

B. Leads and contacts can be associated to several campaigns but an opportunity can only have one campaign

Which one does not apply to custom formula fields: A. Custom formula fields can reference other formula fields B. Custom formula fields can reference standard fields C. Custom formula fields can reference custom fields D. Custom formula fields can calculate across objects

A. Custom formula fields can reference other formula fields

``` Which type of fields cannot have universal requirements A. Lookup B. Text C. Email D. Number ```

A. Lookup

Who can select the sharing button on account and opportunity records A. Record owner, system admin and a user shared to the record B. Record Owner, a user shared to the record and any user above the record owner in the role hierarchy C. Record owner, user above record owner and System Admin D. The record owner and the system admin

C. Record owner, user above record owner and System Admin

With client management enabled when a lead is converted without a value in the company field it becomes a person account A. True B. False

A. True

A workflow rule can only be triggered when a record is created A. True B. False

A. True

You are working with professional edition organization they wish to install the expense tracker which requires the use of 4 custom tabs, 3 custom objects and 1 custom app. If the company is already using 4 applications, 36 custom objects and 7 custom tabs. What will happen when they try to install the expense tracker A. They will not be able to complete the installation process since they already have reached the max number of custom tabs installed B. They will not be able to complete the installation process as they have reached the maximum number of custom objects C. The installation will succeed D. The installation will succeed, but only the repots, dashboards and S Control will be installed

A. They will not be able to complete the installation process since they already have reached the max number of custom tabs installed

You can customize the opportunity stage, history related list on the opportunity page layout A. True B. False

B. False

You can report on converted leads A. True B. False

A. True

You can use standard reports when creating dashboards A. True B. False

False

You must be a user of Salesforce.com in order to receive an email notification in the case escalation process A. True B. False

False

``` Your customer is using professional edition, they want the ability to trigger an email everytime an opportunity reaches 90% and the amount of the opportunity is 1 million dollars. What is the best way to accomplish this A. Big deal alert B. Workflow rule C. Escalation Rule Entry D. Assignment Rule ```

A. Big Deal Alert

Your organization is US based company with default currency of US Dollar and as a sales rep your personal currency is set to british pounds. You created an opportunity set in british pounds, the administrator updates the currency conversion rate. Which of the following best describes to the amount of your british pound A. The overall opportunity amount does not change but the converted amount in the report does B. The overall opportunity amount and converted amount in a report changes C. Only newly created opportunities reflect the change D. Only historically created opportunities reflect the change

A. The overall opportunity amount does not change but the converted amount in the report does

``` API’s are not available to use in which salesforce edition? A. Developer Edition B. Professional edition C. Enterprise Edition D. Unlimited Edition ```

B. Professional Edition

Which workflow evaluation criteria cannot be used for time dependent workflows A. When a record is created, or when a record is edited and did not previously meet the rule criteria B. Only when a record is created C. Everytime a record is edited or created D. All thre criteria’s can be used

C. Everytime a record is edited or created

``` Which feature is not available in salesforce.com A. Profile based login hours B. Profile based login IP ranges C. Organization based login hours D. Organization based login IP address ```

C. Organization based login hours

``` Which of the following is best way to make the field mandatory for everyone A. Page layout B. Validation Rule C. Roles and Profiles D. Field Level Security ```

A. Validation Rule

``` Which of the following is not a standard salesforce.com application A. Service B. Sales C. Call Center D. Community ```

A. Service

``` Which of the field types cannot be used an external ID A. Text Field B. Number Field C. Picklist field D. Email ID FIeld ```

C. Picklist Field

``` Where can the multilingual solution search feature be enabled? Choose 2 answers A. Public Knowledge Base B. Salesforce Content C. Solution tab search D. Self-service portal ```

A. Public Knowledge Base | D. Self-service portal

``` What is an option when customizing a report? Choose 3 answers A. Add a gauge component B. Summarize fields C. Add a grouping D. Schedule a refresh time E. Add a filter ```

B. Summarize fields C. Add a grouping E. Add a filter

What is the purpose of Customer Communities? Choose 2 answers A. To provide Web self-service by exposing Knowledge articles B. To allow partners to access contact records for case collaboration C. To share support reports and dashboards with high-profile accounts D. To allow customers to log and check the status of cases online

A. To provide Web self-service by exposing Knowledge articles D. To allow customers to log and check the status of cases online

``` What item appears in a user’s My Unresolved Items after synchronization using Salesforce for Outlook? Choose 2 answers A. Notes not associated to a record B. Cases not assigned to a contact C. Contacts not assigned to an account D. Emails not associated to a record. ```

C. Contacts not assigned to an account | D. Emails not associated to a record.

What should be considered when configuring the lead conversion process? Choose 2 answers A. Custom lead fields can be mapped to custom object fields B. Standard lead fields are automatically converted to account, contact, and opportunity fields. C. Custom lead fields can be mapped to account, contact, and opportunity fields. D. Roll-up summary lead fields can be mapped to custom contact fields.

B. Standard lead fields are automatically converted to account, contact, and opportunity fields. C. Custom lead fields can be mapped to account, contact, and opportunity fields.

``` The support team at Universal Containers wants to be more proactive about renewing support. They would like the support representative dedicated to each account to be notified a month before the support plan expires. What should an administrator configure to meet this requirement? A. Workflow B. Auto-response rule C. Assingment Rule D. Escalation Rule ```

A. Workflow

``` When the multiple currencies feature is enabled, which currency is used as the basis for exchange rate? A. Record currency B. Corporate currency C. Personal currency D. Active currency ```

B. Corporate currency

``` Which setting can a system administrator enable in the Salesforce user interface? Choose 2 answers A. Customizable recent tags B. Related list hover links C. Chatter Messenger for specific users D. Printable list views ```

B. Related list hover links | D. Printable list views

How can users access Salesforce from their mobile devices? Choose 2 answers A. Install Salesforce Connect for mobile B. Use web browser on a mobile device C. Use the downloadable Salesforce1 mobile application D. Install the Salesforce1 mobile configuration

B. Use web browser on a mobile device | C. Use the downloadable Salesforce1 mobile application

A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user has logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m. Which behaviour of the application should the user expect? A. The user will be able to continue working, but will be unable to start any new session B. The user will be logged out and any unsaved work-in-process will be saved. C. The user will be logged out and any unsaved work-in-process will be lost. D. The user will be able to continue working and start new sessions

A. The user will be able to continue working, but will be unable to start any new session

Universal Containers has a marketing team set up as a public group. A sales representative would like to engage marketing team on one opportunity What should the sales representative do to ensure the marketing team can access the opportunity? A. Change the opportunity owner to the public group B. Add the public group to the opportunity team C. Manually share the record with the public group D. Add the public group to an opportunity queue

C. Manually share the record with the public group

``` What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers A. Enhanced page layout editor B. Inline editing C. Enhanced lists D. Enhanced profile list views ```

B. Inline editing | C. Enhanced lists

An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria? A. The time-dependent action will execute on July 30 B. The time-dependent action will execute on July 23 C. The time-dependent action is put on hold D. The time-dependent action is automatically removed from the queue.

D. The time-dependent action is automatically removed from the queue.

``` What is a method for adding content to Salesforce CRM Content? Choose 2 answers A. Attachments B. Libraries C. Documents D. Chatter files ```

C. Documents | D. Chatter files

What does a page layout allow an administrator to control? A. The business process and related picklist values displayed B. The record types available to each role and profile C. The field users see on detail and edit pages D. The fields users see in reports and list views

C. The field users see on detail and edit pages

website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system administrator automate this process? A. Create an email template for each language and an assignment rule to send the appropriate template B. Create a single email template and use the translation workbench to translate and send the appropriate template C. Create an email template for each language and an auto-response rule to send the appropriate template D. Create an email template for each language and a workflow alert to send the appropriate template.

C. Create an email template for each language and an auto-response rule to send the appropriate template

``` Which is a feature of Chatter? Choose 3 answers A. Events B. Bookmarks C. Recommendations D. Feeds E. Notes ```

B. Bookmarks C. Recommendations D. Feeds

``` What level of access can be set when sharing a document folder with users? Choose 2 answers A. Read-only B. Read/write/create/delete C. Read/write D. Read/Write/Create ```

A. Read-only | C. Read/write

``` Which feature license can be assigned to a user record in Salesforce? Choose 2 answers A. Opportunity User B. Knowledge User C. Service Cloud User D. Console User ```

B. Knowledge User | C. Service Cloud User

``` How can Knowledge articles be used? Choose 2 answers A. To display Salesforce Solutions B. To display Salesforce Answers C. To display for customer self-service D. To resolve customer cases ```

C. To display for customer self-service | D. To resolve customer cases

What option is available when scheduling a dashboard refresh? (105) Choose 2 answers A. Send a refresh notification to users with access to the dashboard B. View and remove a scheduled dashboard refresh C. Schedule the dashboard to refresh in different time zones D. Define refresh times for specific dashboard components

A. Send a refresh notification to users with access to the dashboard B. View and remove a scheduled dashboard refresh

What is the purpose of the Ideas community? Choose 2 answers A. To provide access to articles that answer questions around an idea theme B. To comment on and vote for ideas posted by other community members C. To posts customer ideas by logging cases on the Ideas tab of the portal D. To invite customers, partners, and employees to submit ideas around a theme

B. To comment on and vote for ideas posted by other community members D. To invite customers, partners, and employees to submit ideas around a theme

Which circumstance will prevent a system administrator from deleting a custom field? A. The field is used in a page layout B. The field is used in a workflow field update C. The field is used in a report D. The field is part of a field dependency

B. The field is used in a workflow field update

Universal Containers requires that the organization-wide default for opportunities set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report result. How can the system administrator address this problem? A. Update the sharing rules to limit user access to certain opportunities B. Move the opportunity report into a folder with restricted access C. Move the opportunity reports into each user’s personal report folder D. Use the Show filter to filter report results and reduce records returned

D. Use the Show filter to filter report results and reduce records returned

When can a validation rule be used to prevent invalid data? Choose 3 Answers A. When records are deleted by a user B. When records are imported C. When records are submitted using web-to-lead D. When records are updated by a workflow rule E. When records are edited by a user

B. When records are imported D. When records are updated by a workflow rule E. When records are edited by a user

What should an administrator consider when configuring workflow rules? Choose 2 answers A. Rules must be deactivated before using an import wizard B. All existing records are evaluated when a new rule is activated C. Rule actions can take place immediately or on a specific date D. Rules can be evaluated when records are created or edited

C. Rule actions can take place immediately or on a specific date D. Rules can be evaluated when records are created or edited

``` What feature allows a user to group campaigns within a specific marketing program or initiative? A. Campaign influence B. Campaign lists C. Campaign members D. Campaign hierarchy ```

D. Campaign hierarchy

``` Which chart type can be used to display summary values from two different levels of grouping in a report? Choose 2 answers A. Donut Chart B. Stacked bar chart C. Grouped line chart D. Funnel chart ```

B. Stacked bar chart | C. Grouped line chart

Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system administrator give the sale operations team read/write access to all escalated cases? A. A- Create a criteria-based sharing rule B. B- Create a case assignment rule C. C- Create an ownership-based sharing rule D. D- Create a case escalation rule

C. C- Create an ownership-based sharing rule

Which statement about products and price books is true? Choose 2 answers A. A- The standard and list price for a product can be listed in multiple currencies B. B- Price books that contain assets cannot contain products C. C- A product can have a different list price in different price books D. D- Products without a price are automatically added to the standard pricebook

A. A- The standard and list price for a product can be listed in multiple currencies C. C- A product can have a different list price in different price books

``` What type of record access can an Administrator grant through sharing rules? Choose 2 answers A. A- Read/Write/Transfer B. B- Read Only C. C- Read/Write/Delete D. D- Read/Write ```

B. B- Read Only | D. D- Read/Write

D. D- Read/Write Which option is available when using the process visualizer? Choose 2 answers A. A- Add approval steps from the process visualizer B. B- View approval processes as a flow chart C. C- Share the annotated approval process diagrams D. D- Edit the criteria used to trigger the approval process

B. B- View approval processes as a flow chart | C. C- Share the annotated approval process diagrams

A user is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system administrator help the user log into Salesforce? Choose 2 answers A. A- Send an email to the user containing the user’s password B. B- Log in as the user and enter a new password C. C- Click Reset Password on the user’s record detail page D. D- Click Unlock on the user’s record detail page

C. C- Click Reset Password on the user’s record detail page | D. D- Click Unlock on the user’s record detail page

``` Which dashboard component can display data from the summary rows of a report? Choose 2 answers A. A- Metric B. B- Table C. C- Gauge D. D- Chart ```

B. Table | D. Chart

A marketing user needs to create a new campaign, but the New button is NOT visible from the campaign home page. The system administrator has verified that the user has the “Create” profile permission for the campaign object. How should the system administrator resolve the issue? A. A- Select the marketing User checkbox in the user record B. B- Add the New button to the page layout using the page layout editor C. C- Select the “Manage Campaigns” profile permission D. D-Grant the user “Read” profile permission for the campaign object

A. A- Select the marketing User checkbox in the user record

``` Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system administrator use to meet this requirement? A. A- Cross-object formula field B. B- Workflow field update C. C- Lookup field D. D- Roll-up summary field ```

A. A- Cross-object formula field

``` Universal Containers has two business groups, Product and Services. Both groups will be using opportunities to track deals, but different fields are required by each group How should a system administrator meet this requirement? Choose 2 answers A. A- Create two sales processes B. B- Create two page layouts C. C- Create two permission sets D. D- Create two record types ```

B. B- Create two page layouts | D. D- Create two record types

Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet these requirements? Choose 2 answers A. A- Create a lookup relationship field on the account object B. B- Add the account related list to the survey page layout C. C- Add the survey related list to the account page layout D. D- Create a lookup relationship field on the survey object

C. C- Add the survey related list to the account page layout | D. D- Create a lookup relationship field on the survey object

How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports? A. A- Remove the field from reports and list views B. B- Set the field to hidden using field-level security C. C- Remove the field from page layout D. D- Set the field to hidden on the user role

B- Set the field to hidden using field-level security

``` What can be modified on standard object fields? Choose 3 answers A. A- Label B. B- Field type C. C- Picklist values D. D- Help text E. E- Default text ```

A. Label C. Picklist Values D. Help Text

``` If two objects have a parent-child relationship, how can a user access the child record from the parent record? A. A- Child field B. B- Lookup field C. C- Related list D. D- Custom link ```

C. Related List

What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object? A. A- Each contact must have a related account B. B- Each account must not have related contacts C. C- Each contact may or may not have a related account D. D- Each account may or may not have related contacts

D- Each account may or may not have related contacts

Universal Containers currently assigns its users from the facilities and IT team to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can administrator meet this requirement? A. A- Modify the standard profile currently shared by both teams B. B- Create a custom profile for users on the facilities team C. C- Configure field-level security on the new object for the facilities team D. D- Assign the facilities team to a new role in the role hierarchy

B. B- Create a custom profile for users on the facilities team

Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an administrator meet this request? A. A- Add Chatter groups to opportunities B. B- Add Sales engineers to accounts teams C. C- Add sales engineers to opportunity teams D. D- Enable Chatter Feed Tracking on opportunities

C. C- Add sales engineers to opportunity teams

``` A marketing user has received a file of leads to import in Salesforce. What tool can be used to avoid duplicate lead records? A. A- Data loader B. B- Merge leads function C. C- Import wizard D. D- Validation rules ```

C. C- Import wizard

Sales representatives at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails. How can an administrator meet these requirements? A. A- Create a sharing rule B. B- Modify a standard profile C. C- Change the organization-wide default settings D. D- Create a custom profile

D. Create a custom Profile

The VP of Sales at Universal Containers requested that “Verbal Agreement” be added as a new opportunity stage. The administrator added this new picklist value to the stage field, but found that the new value was not available to users. What should the administrator do? A. A- Ensure the new value was marked as active B. B- Ensure the limit of 10 stage values was not exceeded C. C- Add the new value to the appropriate sales process D. D- Add the new value to the appropriate record type

C. C- Add the new value to the appropriate sales process

When importing data, what happens if some records do NOT meet the data validation criteria? A. A- Import process fails only for the records with invalid data B. B- Import process requires user authorization to import the invalid records C. C- Import process aborts when it encounters the first invalid record D. D- Import process ignores the data validation criteria

A. A- Import process fails only for the records with invalid data

What is the purpose of the AppExchange? Choose 2 answers A. A- Support users can install the Salesforce Console for Service custom app B. B- Customers can share and install apps published by Salesforce partners C. C- Partners can download accounts and contacts to collaborate on sales deals D. D- Administrators can download and customize pre-built dashboards and reports

B. B- Customers can share and install apps published by Salesforce partners D. D- Administrators can download and customize pre-built dashboards and reports

Universal Containers wants to ensure that users complete the standard Industry field when creating a new account record. To address this concern, the administrator set the industry field as required. However, some users are still able to create a new account record without completing the Industry field. What should an administrator do to troubleshoot the issue? Choose 2 answers A. A- Verify the field-level security for the Industry field is not set to “Read Only” on the users’ profiles B. B- Verify the users have the “Modify all Data” permission for accounts on their profiles C. C- Verify the users have the “Edit” permission for accounts on their profiles D. D- Verify the industry field is set as required on all the account page layouts assigned to the users’

A. A- Verify the field-level security for the Industry field is not set to “Read Only” on the users’ profiles D. D- Verify the industry field is set as required on all the account page layouts assigned to the users’

``` When case assignment rules are being set up, cases can be assigned to whom? Choose 2 answers A. A- User B. B- Case team C. C- Queue D. D- Contact ```

A. User | C. queue

``` The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to meet these requirements? Choose 3 answers A. A- Page layouts B. B- Field-level security C. C- Record types D. D- Permission sets E. E- Support processes ```

A. A- Page layouts C. C- Record types E. E- Support processes

``` What setting is controlled by a user’s profile? Choose 3 answers A. A- Feature license assignment B. B- Field-level security C. C- Assigned apps D. D- Locale settings E. E- Record type assignment ```

B. B- Field-level security C. C- Assigned apps E. E- Record type assignment

``` What type of customization can be done on Activities (tasks and events)? Choose 3 answers A. A- Validation Rules B. B- Workflow Rules C. C- Custom Fields D. D- Field Tracking E. E- Assignment Rule ```

A. A- Validation Rules B. B- Workflow Rules C. C- Custom Fields

A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records. What is a possible reason for this? Choose 2 answers A. A- The record type does not have an associated page layout B. B- The record type has not been activated C. C- The record type has not been added to the sales user profile D. D- The record types has not been set as the default record type

B. B- The record type has not been activated | C. C- The record type has not been added to the sales user profile

``` Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words “forgot” and “password”. What does the administrator need to configure to meet this requirement? A. A- Validation rule B. B- Auto-response rule C. C- Email-to-case D. D- Support settings ```

B. B- Auto-response rule

``` What standard object has a one-to-many relationship with the account object? Choose 3 answers A. A- Contact B. B- Lead C. C- Opportunity D. D- Campaign E. E- Case ```

A. A- Contact C. Opportunity E. Case

``` When using sharing rules, what can records be shared with? Choose 2 answers A. A- Queues B. B- Public groups C. C- Roles and subordinates D. D- Profiles ```

B. B- Public groups | C. C- Roles and subordinates

``` Universal Containers wants to automatically back up all Salesforce data on a monthly basis Which tool can a system administrator use to meet this requirement? A. A- Data export service B. B- Reporting snapshot C. C- Import wizard D. D- Scheduled report ```

A. A- Data export service

``` What can be transferred from one user to another user during a mass transfer of account records? Choose 3 answers A. A- Open cases B. B- Open activities C. C- Closed activities D. D- Related custom object records E. E- Closed cases ```

A. A- Open cases B. B- Open activities E. E- Closed cases

``` A sales user at Universal Container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers. A. A. Sales quota B. B. Account rating C. C. Forecast category D. D. Probability ```

C. C. Forecast category | D. D. Probability

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an admin meet this requirement? A. A. Create the workflow rule on opportunity object B. B. Create an escalation rule based on the opportunity amount C. C. Create an auto-response rule based on the opportunity amount D. D. create a validation rule that evaluates the account rating

A. A. Create the workflow rule on opportunity object

The sales team at Universal Container wants an easy solution to gather customer requirements and share presentations with their customers. What should an admin do to help the sales team achieve this goal? Choose 2 answers. A. A. Add customers to private chatter groups B. B. Use chatter files to share presentations C. C. Add customers to libraries D. D. Create opportunity teams for customers

A. A. Add customers to private chatter groups | B. B. Use chatter files to share presentations

Which statement about sharing rules is true? Choose 2 answers. A. A. Sharing rules open up access of records B. B. Sharing rules are required in public read/write organizations C. C. Sharing rules grant delete access to records D. D. Sharing rules grant record access to roles and public groups

A. A. Sharing rules open up access of records | D. D. Sharing rules grant record access to roles and public groups

What must an admin do when creating a record type? A. A. Set the field level security for the record type B. B. Create a new page layout for the record type C. C. Assign the record type to the appropriate profiles D. D. Add the record type to the required user records

C. C. Assign the record type to the appropriate profiles

What is a capability of Salesforce Knowledge? Choose 2 answers. A. A. Knowledge allows an organization to share articles with partner portal users B. B. Knowledge only allows a single article type across all data categories C. C. Knowledge automatically creates a solution for each new article D. D. Knowledge uses data categories and roles to make articles visible to the specific users

A. A. Knowledge allows an organization to share articles with partner portal users D. D. Knowledge uses data categories and roles to make articles visible to the specific users

Universal Container is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives. How can this be accomplished? A. A. Define a role hierarchy where the U.S sales director rolls up to the CEO B. B. Define a role hierarchy where the U.S. sales representatives roll up to the sales director C. C. Give the U.S. sales director read/write/edit/delete object permission on the profile D. D. Place the U.S. sales director in a queue with the U.S. sales representatives

B. B. Define a role hierarchy where the U.S. sales representatives roll up to the sales director

What will occur when a system admin creates a dynamic dashboard? A. A. The data displayed varies based on the user viewing the dashboard B. B. The dashboard component resizes based on the device used to view it C. C. The dashboard automatically sends an email when the underlying data changes D. D. The dashboard refreshes automatically whenever the underlying data changes

A. A. The data displayed varies based on the user viewing the dashboard

A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers. A. A. When the record no longer matches the rule criteria B. B. When a validation rule triggered for the record C. C. When another record triggers the same workflow rule D. D. When the action is deleted from the workflow queue

A. A. When the record no longer matches the rule criteria | D. D. When the action is deleted from the workflow queue

``` What permission is set in a user profile? Choose 3 answers. A. A. Object permissions B. B. Active C. C. Run reports D. D. Mass email E. E. Marketing user ```

A. A. Object permissions C. C. Run reports D. D. Mass email

Which statement is true regarding an approval process? Choose 2 answers. A. A. An approval action defines the result of record approval or rejection B. B. A delegated approver can reassign approval requests C. C. The approval-history related list can be used to track the process D. D. An assignment rule defines the approver for each process step

A. A. An approval action defines the result of record approval or rejection C. C. The approval-history related list can be used to track the process

``` What is affected by changing the default locale setting for an organization? A. A. Language B. B. Date fields C. C. Currency D. D- Time zone ```

B. B. Date fields

What will happen when a user attempts to log into Salesforce from an IP address that is outside the login IP range on the User's profile but within the organization-wide trusted IP range? A. A. The user will not be able to log in at all B. B. The user will be able to log in after the computer is activated C. C. The user will be able to log in without activating the computer D. D. The user will be able to log in after answering a security question

A. A. The user will not be able to log in at all

How can a system admin add users to a Salesforce organization using chatter free? Choose 2 answers. A. A. Assign chatter-free licenses to users outside the specified user domains B. B. Assign chatter-free licenses to existing user Salesforce users C. C. Create users in the organization and assign them a chatter-free license D. D. Enable invites to allow users to invite others within specified email domains

C. C. Create users in the organization and assign them a chatter-free license D. D. Enable invites to allow users to invite others within specified email domains

Which statement about chatter posts and comments are true? Choose 2 answers. A. A. Updates to the chatter feed on a record are only visible to users with access to the record B. B. Posts made to a user's profile are visible to all users in the organization C. C. Posts to a user's profile are hidden from anyone below that user in the role hierarchy D. D. Posts to a user's profile can be made private by clicking the icon

A. A. Updates to the chatter feed on a record are only visible to users with access to the record B. B. Posts made to a user's profile are visible to all users in the organization

``` Criteria-based sharing rules can be created for which objects? Choose 3 answers. A. A. Contacts B. B. Accounts C. C. Opportunities D. D. Campaign Members E. E. Users ```

A. A. Contacts B. B. Accounts C. C. Opportunities

``` Where can conditional highlighting be used? Choose 2 answers. A. A. Tabular reports B. B. Enhanced list views C. C. Matrix reports D. D. Summary reports ```

C. C. Matrix reports | D. D. Summary reports

The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead-assignment rule assigns the leads to the appropriate sales representatives. How can a system admin ensure that all leads are handled even when they do not meet the assignment criteria? A. A. Specify a default lead owner B. B. Specify a default lead creator C. C. Create an escalation rule to route unassigned leads D. D. Create a validation rule to route unassigned leads

A. A. Specify a default lead owner

Universal Container needs to synchronize data between Salesforce and an external financial system. How can a system admin accomplish this? A. A. Use an external ID field to match records between the systems B. B. Use the data loader to match records between the systems C. C. Use the data loader to upsert Salesforce records into the financial system D. D. Use the Excel connector to export records from both systems into Excel

A. A. Use an external ID field to match records between the systems

A system admin at Universal Container needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers. A. A. Export opportunities and update using the import wizard B. B. Use the similar opportunities to update the opportunities C. C. Export opportunities and update using the data loader D. D. Create a list view for opportunities and update using inline editing

C. C. Export opportunities and update using the data loader | D. D. Create a list view for opportunities and update using inline editing

What does a custom report type determine? Choose 2 answers. A. A. The report format of the resulting report B. B. The field that can be used as columns when building a report C. C. The custom summary formulas displayed in a resulting report D. D. The objects that are available when building a report

B. B. The field that can be used as columns when building a report D. D. The objects that are available when building a report

``` How can a system admin grant users access to dashboards? Choose 2 answers. A. A. Designate running users B. B. Create and share data categories C. C. Share folders with public groups D. D. Share folders with roles ```

C. C. Share folders with public groups | D. D. Share folders with roles

Sales management at Universal Container needs to display the information below in each account record: amount of all closed-won opportunities, amount of all open opportunities. Which feature should a system admin use to meet this requirement? A. A. Roll-up summary fields B. B. Calculated columns in the related list C. C. Cross-object formula fields D. D. Workflow rules with field updates

A. A. Roll-up summary fields

What can be done with a workflow field update action? Choose 2 answers. A. A. Change the record type of a record B. B. Update the value of a formula field C. C. Update the value of a field on a child object D. D. Apply a specific value to a field

A. A. Change the record type of a record | D. D. Apply a specific value to a field

``` What type of field allows users to input text, images, and links? A. A. Text area B. B. Input area C. C. Text area (rich) D. D. Text and image area ```

C. C. Text area (rich)

A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "create" profile permission for campaigns. How should a system admin grant the correct access to the user? A. A. Create a campaign sharing rule to grant access to the user B. B. Grant the user delegated administration rights to campaigns C. C. Assign the user to the standard marketing user profile D. D. Select the marketing user checkbox on the user record

D. D. Select the marketing user checkbox on the user record

When converting a lead, how can an admin capture custom lead data on the converted contact? A. A. Map custom lead field to the standard lead field B. B. Use the data loader to move the custom lead data C. C. Map custom lead field to custom contact fields D. D. Use the lead conversion wizard to select the fields

C. C. Map custom lead field to custom contact fields

``` Universal Container has two sales groups, each with its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities? A. A. Page layouts B. B. Multi-select picklists C. C. Record types D. D. Roles ```

C. Record types

``` What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps? A. A. Read-only B. B. Default off C. C. Tab hidden D. D. Default on ```

C. Tab hidden

``` Which data can be highlighted in a report using conditional highlighting? Choose 3 A. A. Data fields B. B. Summarized totals C. C. Group by field names D. D. Summary formulas E. E. Grand totals ```

B. B. Summarized totals D. D. Summary formulas E. E. Grand totals

A user at Universal Container reports an error message when attempting to log in. The admin checks the user's login history, but there is no record of the attempted login. What could be the cause of this issue? A. A. The user is attempting to login with the wrong password B. B. The user is attempting to login outside of the profile ip login range C. C. The user is attempting to login outside of the profile login hours D. D. The user is attempting to login with the wrong username

D. D. The user is attempting to login with the wrong username

What does the controlling field determine when field dependencies are being created? A. A. The dependent fields that appear on a layout B. B. The default value populated in the dependent field C. C. The values that appear in the dependent field D. D. The field-level-security for the dependent field

C. C. The values that appear in the dependent field

How can a sales user relate an opportunity to a campaign? Choose 2 answers. A. A. Select the campaign record type when creating the opportunity B. B. Use the campaign influence related list on the opportunity C. C. Use the campaign hierarchy related list on the opportunity D. D. Select the primary campaign source for the opportunity

B. B. Use the campaign influence related list on the opportunity D. D. Select the primary campaign source for the opportunity

``` The admin at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field? A. A. Lookup filter B. B. Formula C. C. Hierarchical relationship D. D. Lookup relationship ```

D. D. Lookup relationship

``` Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an admin accomplish this? Choose 2 answers. A. A. Create a validation rule B. B. Create custom fields C. C. Create a support processes D. D. Create a page layout ```

B. B. Create custom fields | C. C. Create a support processes

A system admin at Universal Container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed stage. Which data validation tool can be used to accomplish this? Choose 2 answers. A. A. Record types and read-only page layouts B. B. Formula fields C. C. Data validation rules D. D. Workflow approvals

A. A. Record types and read-only page layouts | C. C. Data validation rules

What can a marketing user do using the manage button on a campaign record? Choose 2 answers. A. A. Create a custom report including all the campaign members B. B. Import new leads and associate them with the campaign C. C. Associate existing opportunities with the campaign D. D. Associate existing contacts with the campaign

B. B. Import new leads and associate them with the campaign | D. D. Associate existing contacts with the campaign

Universal Containers set the organization-wide default for opportunities to private. Which record will an opportunity pipeline report return? • A. Opportunities for which the user running the report is also the account owner • B. Opportunities for the entire sales organization regardless of the user running the report • C. Opportunities owned by the user running the report and users below them in the role hierarchy • D. Opportunities owned by the user running the report and users in the same role in the role hierarchy

C. Opportunities owned by the user running the report and users below them in the role hierarchy

Which privilege can be granted to members of a content library (workspace) without modifying user permissions? Choose 2 answers. A. A. Edit a member's library permissions B. B. Add tags when editing content details C. C. Share content with other users in chatter D. D. Create a new library

B. B. Add tags when editing content details | C. C. Share content with other users in chatter

The sales operations team at Universal Containers needs to be able to read, edit, delete, and transfer all records owned by sales representatives. How can a system admin meet this requirement? A. A. Add sales operations users to the default account teams for all sales reps B. B. Define a role hierarchy where the sales operations role is above the sales reps role C. C. Create sharing rules that give sales operations access to records owned by sales reps D. D. Manually share all records owned by sales reps with sales operations

B. B. Define a role hierarchy where the sales operations role is above the sales reps role

What should a system admin consider when deleting a custom field? Choose 3 answers. A. A. Fields used in workflow and assignment rules cannot be deleted B. B. Fields must be removed from page layouts after being deleted C. Field values should be archived before a field is deleted C. C. Field values should be archived before a field is deleted D. D. Existing field values must be transferred to a new custom field E. E. Deleted fields and values can be restored from the recycle bin within 15 days

A. A. Fields used in workflow and assignment rules cannot be deleted C. C. Field values should be archived before a field is deleted E. E. Deleted fields and values can be restored from the recycle bin within 15 days

``` A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records? A. A. Import Wizard B. B. Merge Leads Function C. C. Data Loader D. D. Validation Rules ```

A. A. Import Wizard

``` Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system admin use to meet this requirement? Choose 3 answers. A. A. Support process B. B. Page layouts C. C. Record types D. D. Validation rules E. E. Delegated administration ```

A. A. Support process B. B. Page layouts C. C. Record types

``` Universal Containers requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system admin use to accomplish this? A. A. Account analytic snapshot B. B. Account report export C. C. Data loader D. D. Data export service ```

D. D. Data export service

When are validation rules applied when using Salesforce for Outlook? A. A. Every time a record is saved B. B. Every time a user views a record C. C. Every time a record is updated D. D. Every time data is synced with the server

D. D. Every time data is synced with the server

``` Which component can be included in a custom home page layout? Choose 3 answers. A. A. Dashboard components B. B. Trending chatter topics C. C. Analytic snapshots D. D. Messages and alerts E. E. Pending approval list ```

A. A. Dashboard components D. D. Messages and alerts E. E. Pending approval list

Which statement about Community experts is true? Choose 2 answers. A. A. Community experts can delete inappropriate community content B. B. Community experts are designated by an icon C. C. Community experts can manage salesforce ideas categories D. D. Community experts can be designated for salesforce ideas or answers

B. B. Community experts are designated by an icon | D. D. Community experts can be designated for salesforce ideas or answers

``` Universal Containers needs to allow a group of users to view account records that they do NOT own. Which feature can the system admin use to meet this requirement? A. A. Field-level security B. B. Account record types C. C. Sharing rules D. D. Public groups ```

C. Sharing Rules

What action is possible with a workflow task? Choose 2 answers. A. A. A task can be reused in multiple workflow rules B. B. A task can be tracked in the activity history C. C. A single task can be assigned to multiple users D. D. A task can be assigned to a chatter free user

A. A. A task can be reused in multiple workflow rules | B. B. A task can be tracked in the activity history

What must a system admin consider when setting up the running user for a dashboard? Choose 2 answers. A. A. The running user becomes the default owner of the dashboard B. B. Data access permissions determine what data the users can view in the source reports C. C. Only users in the same role as the running user can view the dashboard D. D. The running user determines the data displayed in the components of the dashboard

B. B. Data access permissions determine what data the users can view in the source reports

``` When working on opportunities, sales reps at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system admin use to facilitate them? Choose 2 answers. A. A. Big deal alerts B. B. Chatter groups C. C. Similar opportunities D. D. Opportunity update reminders ```

B. B. Chatter groups | C. C. Similar opportunities

``` Which field type can be used as an external ID? Choose 3 answers. A. A. Text field B. B. Email field C. C. Url field D. D. Number field E. E. Formula field ```

A. A. Text field B. B. Email field E. E. Formula field

Which user is listed in the case history related list for case changes made for assignment and escalation rules? A. A. The owner of the case when the rule was triggered B. B. The user who created the assignment or escalation rule C. C. The system administrator D. D. The automated case user specified in the support settings

D. D. The automated case user specified in the support settings

A system admin has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion? A. A. The lead formula field value can be mapped to a number field on the account record B. B. The lead formula field value can be mapped to a roll-up summary on the account record C. C. The lead formula field value can be mapped to a formula field on the account record D. D. The lead formula field value can be mapped to a standard field on the account field

``` Which schedule type can be defined for a product? Choose 2 answers. A. A. Revenue B. B. Production C. C. Quantity D. D. Forecast ```

A. Revenue | C. Quantity

What task can a delegated admin perform? Choose 3 answers. A. A. Manage users within specified roles B. B. Create new user profiles C. C. Reset passwords for all users D. D. Log in as a user who has granted login access E. E. Manage specified custom objects

A. A. Manage users within specified roles D. D. Log in as a user who has granted login access E. E. Manage specified custom objects

A system admin at Universal Containers created a custom object to capture custom feedback. How can the admin ensure that users have access to this new object? A. A. Add fields from the feedback object to the account page layout B. B. Create a lookup relationship from the account page to the feedback object C. C. Assign the feedback page layout to the appropriate user profiles D. D. Create a role in the hierarchy to provide user access to the new object

C. C. Assign the feedback page layout to the appropriate user profiles

``` What component in Salesforce is similar to a table of data? A. A. Record B. B. Field C. C. App D. D. Object ```

D. D. Object

``` How does a user navigate from an Account record to a related Contact record? A. A. Lookup Field B. B. Related List C. C. List View D. D. Force.com App Menu ```

B. B. Related List

``` Where can an administrator change the organization name and address, default locale, default language, and default time zone? A. A. Company Information B. B. Organization–wide Settings C. C. Business Hours D. D. Language Settings ```

A. A. Company Information

``` Which user interface settings must be enabled to allow users to edit records directly from a list view, without navigating away from the page? Select 2 answers A. A. Enable Inline Editing B. B. Enable Printable List Views C. C. Enable Enhanced Profile List Views D. D. Enable Enhanced Lists ```

A. A. Enable Inline Editing | D. D. Enable Enhanced Lists

What is a capability of Chatter? Select 2 answers A. A. People can see Chatter feed updates on records they follow. B. B. Customers can add posts to a public Chatter group. C. C. All users can enable objects and fields for feed tracking. D. D. People can @mention other people in a Chatter post

A. A. People can see Chatter feed updates on records they follow. D. D. People can @mention other people in a Chatter post

What is determined by the user's profile? Select 2 answers A. A. Which tabs and apps are visible in the user interface. B. B. Which currencies are available to users. C. C. What users can do with records of a particular object. D. D. Which individual records users can view and edit

A. A. Which tabs and apps are visible in the user interface. | C. C. What users can do with records of a particular object.

When creating a new user, what information is captured on the user record? Select 2 answers A. A. Profile assigned to the user B. B. List of apps that the user can access C. C. Name, email address, and username of the user D. D. User interface settings that can be enabled for the user

A. A. Profile assigned to the user | C. C. Name, email address, and username of the user

Support users at AW Computing can view, create, and edit accounts. However, the management team does not want support users to delete accounts in the organization. How can an administrator meet this requirement? A. A. Assign the Standard User profile to support users. B. B. Assign the Read Only profile to support users. C. C. Create a custom profile that has the View All permissions enabled for the account object and assign the custom profile to support users. D. D. Create a custom profile that has the Delete permission disabled for the account object and assign the custom profile to support users.

D. D. Create a custom profile that has the Delete permission disabled for the account object and assign the custom profile to support users.

``` What should an administrator use to disable access to a custom application for a group of users? A. A. Profiles B. B. Sharing rules C. C. Web tabs D. D. Page layouts ```

A. Profiles

Universal Containers needs to track the manufacturer and model for specific car companies. How can the administrator ensure that the manufacturer selected influences the values available for the model? A. A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist. B. B. Create a lookup field from the manufacturer object to the model object. C. C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist. D. D. Create a multi–select picklist field that includes both manufacturers and models.

C. C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist.

Which statement about custom summary formulas in reports is true? Select 2 answers A. A. Reports can be grouped by a customs summary formula result. B. B. Custom summary formulas can reference a formula field within a report. C. C. Custom summary formulas can reference another customer summary formula. D. D. Custom summary formulas can be used in a report built from a custom report type.

B. B. Custom summary formulas can reference a formula field within a report. D. D. Custom summary formulas can be used in a report built from a custom report type.

``` What feature sets the default level of access users have to records they do not own, in each object? A. A. Sharing rules B. B. Organization–wide defaults C. C. Role hierarchy D. D. Manual Sharing ```

B. B. Organization–wide defaults

What does field–level security control? A. A. Which fields are automatically generated by the system. B. B. Which fields users can view and edit based on their profile. C. C. Which fields are required in the user interface. D. D. Which fields are encrypted to users based on their profile

B. B. Which fields users can view and edit based on their profile.

``` Universal Containers needs to allow a group of users to view account records that they do NOT own. Which feature can the system administrator use A. A.Field Level Security B. B.Account record types C. C.Sharing Rules D. D.Public groups ```

C. C.Sharing Rules

What automatically occurs when a custom field is deleted? Select 2 answers A. A. The field is removed from associated page layouts. B. B. The field values are archived in the setup audit trail. C. C. All field data is deleted. D. D. The field is removed from associated workflow rules

A. A. The field is removed from associated page layouts. | C. C. All field data is deleted.

An administrator at AW Computing created custom fields on the Opportunity object for Discount Percentage and Amount after Discount. The sales team wants these fields to be grouped together on the opportunity record. How can an administrator meet this requirement? A. A. Create a new related list on the opportunity page layout and add the custom fields to the related list. B. B. Create a new business process for opportunities that contain the custom fields. C. C. Create a new section on the opportunity page layout and add the custom fields to the section. D. D. Create a new record type for opportunities that contains the custom fields

C. C. Create a new section on the opportunity page layout and add the custom fields to the section.

An administrator created a validation rule to ensure that users do not change the Close Date of an opportunity to a day in the past. What happens when a user tries to save an opportunity that has a Close Date from last month? Select 2 answers A. A. The validation failure is logged on the field history tracking related list. B. B. The error message defined in the validation rule displays on the record. C. C. The record will not save. D. D. The user receives an email with the reason the validation rule failed.

B. B. The error message defined in the validation rule displays on the record. C. C. The record will not save.

What are the benefits of using the Data Import Wizard to import data into Salesforce? Select 2 answers A. A. Import greater than 50,000 records. B. B. Choose whether or not to trigger workflow rules. C. C. Prevent duplicate records from entering the system. D. D. Load data for all standard and custom objects.

B. B. Choose whether or not to trigger workflow rules. | C. C. Prevent duplicate records from entering the system.

``` How can an administrator prevent a former employee from logging in to the company's Salesforce organization and free up a user license? A. A. Delete the user record. B. B. Overwrite the user record. C. C. Freeze the user record. D. D. Deactivate the user record. ```

D. D. Deactivate the user record.

``` An administrator at AW Computing incorrectly imported a set of records into Salesforce. Which tools can the administrator use to remove the records from Salesforce? Select 2 answers A. A. Salesforce roll–back B. B. Data loader C. C. Mass delete records D. D. Data Import Wizard ```

B. B. Data loader | C. C. Mass delete records

``` What report format displays a list of records sorted into groups with subtotals? A. A. Tabular B. B. Summary C. C. Matrix D. D. Joined ```

B. B. Summary

``` Which chart type can an administrator use to compare opportunity amounts by rep and then by stage? A. A. Gauge B. B. Funnel C. C. Stacked bar chart D. D. Donut ```

C. C. Stacked bar chart

What is determined by the running user of the dashboard? A. A. What data viewers of the dashboard will see. B. B. Which users can access the dashboard. C. C. Which users can access the source reports for the dashboard. D. D. Which users can refresh a dashboard.

A. A. What data viewers of the dashboard will see.

What options are available when setting the evaluation criteria for a workflow rule? Select 2 answers A. A. Created, and any time it's edited to no longer meet criteria B. B. Created C. C. Created, and any time it's edited to subsequently meet criteria D. D. Deleted

B. B. Created | C. C. Created, and any time it's edited to subsequently meet criteria

AW Computing wants the account owner to be notified when a high priority case is created for an account. How can an administrator accomplish this? A. A. Create a workflow rule to send an email alert to the account owner. B. B. Enable field history tracking to send an email alert to the account owner. C. C. Create an escalation rule to notify the account owner. D. D. Create an auto–response rule to send an email alert to the account owner.

A. A. Create a workflow rule to send an email alert to the account owner.

AW Computing wants to automate leads using a web–to–lead form. When a potential customer submits the form, the submitter should receive a customized email based on the lead source. How can an administrator meet this requirement? A. A. Map custom fields on the Lead object to custom fields on the Contact object. B. B. Create assignment rules that email the submitter based on the lead source. C. C. Create auto–response rules that send a different email for each lead source. D. D. Create a workflow rule that uses different email alerts for each lead source.

C. C. Create auto–response rules that send a different email for each lead source.

``` Which features are available with Salesforce Knowledge that are not available with Solutions? Select 2 answers A. A. Chatter feed collaboration B. B. Article types and data categories C. C. Article versioning D. D. Multi–language support ```

B. B. Article types and data categories | C. C. Article versioning

What are the capabilities of email–to–case? Select 2 answers A. A. Triggers assignment rules, escalation rules, and workflow rules. B. B. Automatically associates customer email replies with the case. C. C. Uses the company's email address to associate an account with the case. D. D. Automatically populates case fields based on data the customer enters on the website

A. A. Triggers assignment rules, escalation rules, and workflow rules. B. B. Automatically associates customer email replies with the case.

Which of the following types of packages can be upgraded? A. A. Unmanaged Packages B. B. Managed Packages C. C. Packages cannot be upgraded

A. Unmanaged packages

What will occur when a system administrator creates a dynamic dashboard? A. A. The dashboard refreshes automatically whenever the underlying data changes B. B. The data displayed varies based on the user viewing the dashboard C. C. The dashboard components re–size based on the device users to view the dashboard D. D. The dashboard automatically sends an email when the underlying data changes

B. B. The data displayed varies based on the user viewing the dashboard

What is the difference between the Marketing User Profile and the Marketing User checkbox at the User level? A. A. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads. B. B. They are the same thing C. C. Marketing User Profile allows users to import Leads. Campaign Marketing User checkbox allows users to create and edit Campaigns. D. D. None of the Above

C. C. Marketing User Profile allows users to import Leads. Campaign Marketing User checkbox allows users to create and edit Campaigns.

With the "manage campaign" button on campaign selected, what all can you do with the integrated campaign builder? Select 2 answers A. A. Import new leads and add it to campaign B. B. Associate opportunities to the campaign C. C. Associate existing contacts to the campaign D. D. Associate up to 50000 existing leads to the campaign

A. A. Import new leads and add it to campaign | C. C. Associate existing contacts to the campaign

Which permission is required to convert a lead? Select 2 answers A. A. "Transfer" access for leads, accounts, contacts, and opportunities B. B. "Convert Leads" profile permission C. C. "Import leads" profile permission D. D. "Create" and "Edit" access for leads, accounts, contacts, and opportunities

B. B. "Convert Leads" profile permission | D. D. "Create" and "Edit" access for leads, accounts, contacts, and opportunities

``` Criteria–based sharing rules can be created for which objects? Select 3 answers A. A. Leads B. B. Campaign Members C. C. Contacts D. D. Products E. E. Accounts ```

A. A. Leads C. Contacts E. Accounts

You must meet the following prerequisites before enabling territory management. Select 2 answers A. A. Your organization must be using customizable forecasting B. B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management. C. C. You must have the Marketing User Profile D. D. You must have the Territory Manager Profile

A. A. Your organization must be using customizable forecasting B. B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.

``` Who may be assigned a workflow task? Select 5 answers A. A. An Account team role B. B. A Sales Team Role C. C. The Record owner D. D. A single user E. E. Multiple users F. F. The Record creator ```

``` A. A. An Account team role B. B. A Sales Team Role C. C. The Record owner D. D. A single user F. F. The Record creator ```

``` Which of the field types cannot be used as an External Id? Select 2 answers A. A.Text Field B. B.Number Field C. C.Picklist Field D. D.Email Id Field E. E.URL ```

C. C.Picklist Field | E. E.URL

Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status. How can a system administrator accomplish this? A. A. Enable field history tracking to send an email alert to the account owner B. B. Create a workflow rule to send an email alert to the account owner C. C. Create an escalation rule to notify the account owner D. D. Create an auto-response rule to send an email alert to the account owner

B. B. Create a workflow rule to send an email alert to the account owner

``` Which feature restricts a user's ability to log into Salesforce? Select 2 answers A. A.Trusted IP ranges B. B.Login hours C. C.Login IP ranges D. D.Password policies ```

B. B.Login hours | C. C.Login IP ranges

``` What is used to create a relationship between an Opportunity object and a Campaign object? Select 2 answers A. A. Campaign hierarchy fields B. B. Campaign influence related list C. C. Opportunity sales process D. D. Primary campaign source field ```

B. B. Campaign influence related list | D. D. Primary campaign source field

An administrator created two picklist fields: candy manufacturer (hershey, mars) and candy type (snickers, milky way, reeces pieces, m&ms). Is it possible to relate the fields together so that the candy manufacturer field could impact the choices listed in the candy type field? A. A.Yes, the Candy Manufacturer is a dependent picklist, and the Candy Type is a controlling picklist. B. B. Yes, the Candy Manufacturer is a controlling picklist and the Candy Type is a dependent picklist C. C.Yes, the Candy Manufacturer is a Master and the Candy Type is the Detail D. D.No, because they are both custom fields E. E.No, because they are both pick fields

B. B. Yes, the Candy Manufacturer is a controlling picklist and the Candy Type is a dependent picklist

What statements is not true for a workflow task A. A. Historical tracking is allowed for workflow task B. B. A single task can be assigned to multiple users C. C. The due dates for workflow task is based on number of calendar days, The rule fails to recognize only working business days by default D. D. To assign tasks to multiple users, create multiple tasks as outcomes of the rule

B. B. A single task can be assigned to multiple users

When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast? A. A.Opportunity Close Date Only B. B.Product Date Only C. C.Schedule Date Only D. D.Commit Date E. E.Opportunity Close Date, Product Date, Schedule Date

E. E.Opportunity Close Date, Product Date, Schedule Date

You are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker? A. A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs B. B. They will not be able to complete the installation process as they have reached the maximum number of custom objects C. C. The installation will succeed D. D. The installation will succeed, but only the reports, dashboards and S Control will install

A. A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs

Which of the following object relationships is NOT allowed? A. A. Standard object as the "master" and a custom object as the detail B. B. Custom object as the “master" and a standard object as the detail C. C. Custom object as a lookup to a standard object D. D. Custom object as a lookup to a custom object

B. B. Custom object as the “master" and a standard object as the detail

All of the following are true about Default Sales Teams EXCEPT: A. A.Default Sales Teams are configured on a user record B. B.Default Sales Teams may be added manually to an opportunity record C. C. Default Sales Teams may be added automatically to an opportunity D. D. Default Sales Teams may be added manually to an account record

D. D. Default Sales Teams may be added manually to an account record

``` Auto Response rules work on which objects? A. A. Leads and Cases B. B. Leads and Accounts C. C. Accounts and Opportunity D. D. Account and Cases ```

A. A. Leads and Cases

Which one of the following is a salesforce.com definition for a Lead? A. A.Any person, organization or company that may be interested in your products and services, that are not yet customers B. B.An organization, individual or company involved with your business such as customers, competitors and partners C. C.Any potential revenue-generating event i.e. “sales deal” D. D.Any individual or influencer associated with an account

A. A.Any person, organization or company that may be interested in your products and services, that are not yet customers

An administrator notices there are too many duplicate records, numerous sharing rules, and a large number of manually shared records. Which situation may this be a symptom of? A. A. Role hierarchy that has too few roles. B. B. Sharing model that is too public. C. C. Sharing model that is too private. D. D. Object permissions on profiles that are too restrictive.

C. C. Sharing model that is too private.

In Salesforce Territory Management, which statement describes how a territory hierarchy is different from a role hierarchy? A. A. Territory hierarchy grants login access to all users in a territory. B. B. Territory hierarchy supports assigning users to multiple territories. C. C. Territory hierarchy automatically assigns users to sales teams in the territory. D. D. Territory hierarchy gives users in a territory full edit access to all accounts in that territory

B. B. Territory hierarchy supports assigning users to multiple territories.

``` ___let(s) you segment your organization's data into logical sections, making searches, reports, and list views more meaningful to users. A. A. Territory Management B. B. Custom Settings C. C. Divisions D. D. None of the Above ```

Divisions

What is the Impact on a User of the Organization level Locale Changes? A. A. The default Locale of the user is also set to the new Organization Level locale B. B. The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale C. C. No Impact on the User as he keeps using his own default Locale D. D. From a new session, user will see everything in the New Organization Locale

C. C. No Impact on the User as he keeps using his own default Locale

``` API’s are not available for use in which Salesforce.com edition? A. A. Developer Edition B. B. Professional edition C. C. Enterprise Edition D. D. Unlimited edition ```

B. B. Professional edition

``` Which Type of Reports can't be used to create groups of data or charts? A. A. Tabular B. B. Summary C. C. Matrix D. D. Joined ```

A, Tabular

``` Conditional highlighting cannot be used for? A. A. Tabular Reports B. B. Summary Reports C. C. Matrix Reports D. D. Joined Reports ```

A. A. Tabular Reports

``` How many ranges can be defined in the case of a Conditional Highlighting? A. A.2 B. B.3 C. C.4 D. D.5 ```

B. 3

``` Which function is available in the report builder interface, prior to running the report? 2 ANSWERS A. A.Save B. B.Printable view C. C.Schedule future runs D. D. Show/hide details E. E. Export details ```

A. Save | E. Export Details

All users in a Salesforce org have been assigned a profile that allows them to read, create edit, and delete records of most of the standard objects. The Salesforce Admin needs to provide acces to a group of external users but would like to ensure that they have read only access to all the major standard objects. What is the best way to accomplish this? A. Assign the read-only standard profile and create a permission set to remove delete permission on all the objects B. Clone the standard User profile to create a new custom profile which does not grant the delete permission C. Assign the standard User profile but deselect the "delete all" permission on the user records of external users D. Clone the standard "read-only" profile and assign it to the external users

D. Clone the standard "read-only" profile and assign it to the external users

What is true regarding using lightning knowledge in managing cases? Choose 2 A. Agents can create article when closing a case in lightning experience B. If Salesforce Knowledge is enabled, suggested articles are automatically added to a case when it is saved C. Articles can be embedded into the body of an email and sent to the customer D. Agents can use the knowledge component to search the knowledge base

C. Articles can be embedded into the body of an email and sent to the customer D. Agents can use the knowledge component to search the knowledge base

``` A user reported that they do not have visibility to the contacts tab. What should the admin check first? A. the user record B. Account Settings C, The role assigned to the user D. The profile assigned to the user ```

D. The profile assigned to the user

Universal Outfitters admin has created a workflow rule for the account object. What happens to existing account records if a workflow rule is added after they have been created? A. Existing records are put in the workflow queue and processed if they meet the workflow criteria B. Existing records are only processed if they are updated and subsequently meet the workflow criteria C. Existing records are only processed if the rule is set to trigger only when a record is created D. It depends on whether the "Run on Existing records" option was selected on the workflow

B. Existing records are only processed if they are updated and subsequently meet the

``` What record attribute is required to update a record using Data Loader A. Record Name B. Created By ID C. Record Type D. Record ID ```

D. Record ID

Which of the following are true regarding Web-to-lead? Choose 3 A. Spam entries cannot be successfully mitigated B. There is a limit of 100 leads that can be successfully captured per day C. The default lead creator for web-generated leads can be specified D. Standard and custom fields that need to be captured online can be selected E. Data entered in the web form is validated before a record is created

C. The default lead creator for web-generated leads can be specified D. Standard and custom fields that need to be captured online can be selected E. Data entered in the web form is validated before a record is created

``` In a business requirement gathering session, the vise president of sales asks the salesforce admin about when workflow rules can be triggered. IDentify the correct evaluation criteria from the list that the admin shared with the business user. Choose 2 A, When a record is created B. When a record is deleted C. When a record is updated D. When a record is merged ```

A, When a record is created | C. When a record is updated

What will happen if a record in a Data Loader import file contains a picklist value that does not exist in Salesforce and the picklist is not restricted? A, The record will be added, but the picklist value will not be added to the list of selectable values B. The record will be added and the picklist value will be added to the list of existing values C. The import will fail with an error message D. The record will be added with the default value for the picklist

A, The record will be added, but the picklist value will not be added to the list of selectable values

The salesforce admin found records with duplicate values in a text field even though they were marked as unique when the custom field was created. What could be the problem? A. Salesforce always treats case sensitive and insensitive data as the same B. Salesforce only enforces the unique restriction when data is loaded using Data Loader C. The option to treat the field as a case insensitive was not selected when it was created D. Salesforce only looks at the first 10 characters when fields are marked as unique

C. The option to treat the field as a case insensitive was not selected when it was created

An admin is setting up a new org for a company with over 300 employees that will require setup of several roles and profiles. Which statement regarding profiles and roles is correct? A. A profile controls what records a user can see in the application B. A role determines what parts of the application the user can access C. The role hierarchy determine record access in a private data sharing model D. The profile hierarchy determines record access in a read only sharing model

C. The role hierarchy determine record access in a private data sharing model

Which objects are sales objects? A. Leads, campaigns, opportunities and orders B. Leads, opportunities, forecasts and service contract C. Accounts, contacts, opportunities and knowledge D. Leads, contacts, quotes and entitlements

A. Leads, campaigns, opportunities and orders

Cosmic Enterprises will be adding a new product that will be delivered once ordered but billed in quarterly installments for one year. How can this be reflected in salesforce? A. Create a default revenue schedule for the product B. Create a default revenue and quantity schedule for the product D. Create a customizable schedule for the product

A. Create a default revenue schedule for the product

``` What modification can be made to standard fields? A. Delete the field B. Change the field label C. Change the field length D. Change the field type ```

B. Change the field label

Acme Corporation would like to manage email campaigns, send mass emails and track responses back in salesforce. They do not need the complete functionality of marketing cloud at this stage. They envision that they need to send about 300,000 emails for a campaign in a month. What should the saleforce admin suggest? A. Use the standard campaign B. Build custom functionality that tracks responses C. Use third-party email campaign application and integrate with salesforce D. Use a third-party app from the app exchange

D. Use a third-party app from the app exchange

A user has asked if it is possible to edit multiple records at one time. Which features could SF admin use to enable this? Choose 3 A. Enable hover editing B. Give the user the mass edit from lists permission C. Enable quick edit D. Enable inline editing E. Enable enhanced lists

B. Give the user the mass edit from lists permission D. Enable inline editing E. Enable enhanced lists

A user reported that they do not see the "Contact" type field on the contact detail page. What would the admin first check? A. The contact page layout for the profile assigned to the user B. Field level security assigned to the user C. The contact page layout assigned to the user D. The role assigned to the user

A. The contact page layout for the profile assigned to the user

``` Using the salesforceA app, how can a salesforce admin manage users? Choose 3 A. reset user passwords B. Deactivate users C. Edit user details D. Delete users E. Change system permissions ```

A. reset user passwords B. Deactivate users C. Edit user details

``` What is required to use the Data Loader client application if the IP address has not been added to the list of trusted IP ranges? Choose 2 A. Security Token B. Username and password C. Web server OAuth token D. Multi-factor authentication ```

A. Security Token | B. Username and password

``` What report cannot be used when creating reports with field groupings? A. Tabular B. Matrix C. Joined D. Summary ```

A. Tabular

Your company would like to send an email when prospects register interest in your products using web-to-lead form. Different emails should be sent based on the product of interest. If no product is selected, then a generic email should be sent. What do you need to consider when setting this up? A. Creating multiple assignment rules could satisfy this requirement if the order is specified correctly. B. It is not possible to send different emails as there can only be one auto-response C. As more than one email notification is required, workflow rules could be used D. Creating multiple response rule entries could satisfy this requirement

D. Creating multiple response rule entries could satisfy this requirement

``` Where tasks can be created in Lightning Experience? Choose 3 A. Global Search Results B. Record Pages C. Tasks 'Related List D. 'Global actions' menu E. Tasks tab ```

B. Record Pages D. 'Global actions' menu E. Tasks tab

A user has contacted the salesforce Admin as they need to create a campaign and do not see the 'new' button when they navigate to the campaigns screen. They do have visibility to campaign records. What can the admin do to resolver this? Choose 2 A. Ensure that the 'Create Campaigns' checkbox on the user record is selected B. Ensure that the 'Marketing User' checkbox on the user record is selected C. Ensure that the user's profile has the correct Campaign page layout D. Ensure the user's profile has the Create permission on the campaign object

B. Ensure that the 'Marketing User' checkbox on the user record is selected D. Ensure the user's profile has the Create permission on the campaign object

A salesforce admin has been asked to create a time-dependent workflow rule. This rule should be executed when opportunity records are created. It should send an email reminder to the account team if a high-value opportunity is still openten days before the specified close date. How can the Admin monitor the execution of this rule in Salesforce? A. Manually check the execution of the rule after ten days by specifying a personal email address as the recipient B. Monitor 'Time-based workflow' queue in setup C. Use debug log to monitor the workflow rule execution D. Use setup audit trail to monitor the workflow execution

B. Monitor 'Time-based workflow' queue in setup

``` How many child objects can be included in a custom report? A. 3 B. 4 C. 2 D. 1 ```

A. 3

In a private sharing model, will a manager be able to edit account records owned by a user below them in the role hierarchy? A. Only if 'granted access using hierarchy' setting is checked B. Only if a sharing rule has been created C. Yes, access is granted by default to users in a higher role for standard objects D. No, users in higher roles are only able to view records owned by users below them in the role hierarchy

C. Yes, access is granted by default to users in a higher role for standard objects

How are relationships between objects represented on a record page in the user interface? A. Using custom lists and relationships B. Using lookups and related lists C. Using master-detail links between objects D. Using page layouts and profiles

B. Using lookups and relationships

A user is assigned a profile that allows create, edit and delete permission on leads. The organization-wide setting for leads has been set to private. A role hierarchy has been set up adn the user has been assigned a role that has subordinate roles below it in the hierarchy. What will the user's access be to leads owned by other users? A. The profile setting will override the sharing setting and the user will be able to edit leads owned by other users B. The user will have access to leads owned by other users granted via the role hierarchy C. The profile setting will not override the sharing setting and the user will always only have read access to leads owned by other users D. The user will not be able to read, edit, or delete leads owned by other users

B. The user will have access to leads owned by other users granted via the role hierarchy

Cosmic Innovation has recently migrated to lightning experience and the salesforce admin has enabled 'einstein activity capture'. A sales user of Cosmic Innovation has created a task related to a contact record in Salesforce. Where can this task be viewed in Lightning experience? Choose 3 A. In the 'open activities' related list of the contact record B. In the 'my task' list of the user assigned to the task C. On the 'open activities' related list of the account record related to the contact D. In the 'Activity timeline' of the account record related to the contact E. in the 'activity timeline' of the contact record

B. In the 'my task' list of the user assigned to the task D. In the 'Activity timeline' of the account record related to the contact E. in the 'activity timeline' of the contact record

Whate are some considerations when changing the field type of a custom field? Choose 3 A. Any list views based on the field may be deleted B. Depending on the new field type, data loss may occur C. Assignment and escalation rules may be affected D. It is not possible to change the field type of a custom field E. The field type of a custom field that is referenced by Process Builder can be changed

A. Any list views based on the field may be deleted B. Depending on the new field type, data loss may occur C. Assignment and escalation rules may be affected

A new sales and marketing dashboard has been implemented for all sales users of cosmic marketing inc. What is true regarding lightning dashboard components? Choose 2 A. In lightning experience, the smallest possible component that can be added in a dashboard is 1 row by 1 column B. there are only 4 dashboard component types: chart, gauge, metric and table C. When clicking on a component, users are always navigated to the source report D. A dashboard component is a visual representation of data in a report

A. In lightning experience, the smallest possible component that can be added in a dashboard is 1 row by 1 column D. A dashboard component is a visual representation of data in a report

``` Which of the following are standard objects available in salesforce? Choose 3 A. Role B. Account C. Campaign D. Position E. Case ```

B. Account C. Campaign E. Case

The admin for mountaineer apparel is using workflow to automate ordering inventory. What are the types of actions the administrator can use with workflow? A. Field update, task creation, email alert and outbound message B. Field update, event creation, email alert and record update C. Field update, task creation, email alert and record creation D. Field update, task creation, email template and outbound message

A. Field update, task creation, email alert and outbound message

What are the valid reasons for modifying an Account search layout? Choose 2 A. To control which account fields are displayed in the search results B. To control the account fields that are searched C. To remove the account name from the page layout D. To control the fields displayed in the recently viewed accounts list

A. To control which account fields are displayed in the search results D. To control the fields displayed in the recently viewed accounts list

The standard field called 'Account site' is not required by the users of an organization. How can salesforce admin ensure that the users would not be to acces this when they view account records? Choose 3 A. Use field-level security to make the field hidden for all the profiles B. Remove the field from the page layout C. Delete the field from the account object D. Change the field type E. Use the field accessibility page in setup to restrict field's visibility

A. Use field-level security to make the field hidden for all the profiles B. Remove the field from the page layout E. Use the field accessibility page in setup to restrict field's visibility

``` In a private sharing model, if the admin needs to make some exceptions to give access to records, what features can you use? Choose 3 A. Manual Sharing B. Account teams C. Sharing Exception Rules D. Sharing Rules ```

A. Manual Sharing B. Account teams D. Sharing Rules

``` Which of these features are used to manage cases? Choose 2 A. Email-to-case B. Web-to-lead C. Phone-to-case D. Case teams ```

A. Email-to-case | D. Case teams

``` How would an admin be able to see how many remaining licenses are available? Choose 2 A. Company Information page B. System Overview page C. Manage-> Licenses D.Security COntrols-> licenses E. Limits-> Licenses ```

A. Company Information page | B. System Overview page

A salesforce admin is training new employees new to salesforce on the basic data model. What can an object in salesforce be compared to? A. A table of data with records and fields B. A component of the user interface C. A method of accessing data programmatically D. A way of sharing data

A. A table of data with records and fields

Tim works for a support center that is looking to streamline their case management. Currently, all cases are routed to a single user who ten manually assigns them to a support rep. The support center handles all cases based on the geography field selected on the case. Which of the following combination of configurations could Tim suggest to help automate their Case Management? Choose 2 A, Creating a Case Assignment rule B. Setting up an email notification to an administrator when a case is created C. Setting up queues based on geography D. Creating an approval process to standardize case resolution

A, Creating a Case Assignment rule | C. Setting up queues based on geography

After an account plan is completed it goes to a Sales Manager for approval. A sales manager has reviewed the plan would like to update one of the fields before approving it. What is true regrading editing records that have been submitted for approval? A. Once a record is submitted it is locked and cannot be edited B. Only an administrator can edit a record that is locked by an approval process C. The sales manager would need to reject the record to unlock and edit it D. It is possible for an approver to edit a record locked by an approval process

D. It is possible for an approver to edit a record locked by an approval process

The custom object Job needs several custom fields added because of an HR request. What is true regarding custom fields? A. Custom fields can only be added to custom objects B. Custom fields can be added to standard or custom objects C. Once added, custom fields cannot be deleted D. Once added, the field type cannot be changed

B. Custom fields can be added to standard or custom objects

A user logged into salesforce in the morning and updated some records. He didnt come back to it again until the afternoon. He found that he was logged out. What should the salesforce admin explain to the user? A. Users are logged out after a certain period of inactivity according to the session timeout value B. Users are always automatically logged out after 1 hour of inactivity C. Users are automatically logged out at lunchtime D. When users close a browser window, they are automatically logged out of Salesforce

A. Users are logged out after a certain period of inactivity according to the session timeout value

``` If a user is assigned a profile that has read object access to accounts, what records will the user be able to see? Choose 2 A. All account records B. Depends on the sharing model C. Only records owned by the user D. Depends on the user's role ```

B. Depends on the sharing model | D. Depends on the user's role

What are some benefits of using a custom picklist? Choose 2 A. Reduces time to enter data B. Users can additional values to the list C. Forces a user to make a selection D. Helps maintain data quality

A. Reduces time to enter data | D. Helps maintain data quality

``` Which knowledge feature can assist in making it easy to find knowledge articles that are relevant for products sold in North america? A. Data categories B. Article Channels C. Article Filters D. Category Groups ```

A. Data categories

THe salesforce admin has enabled some new functionality for a group of users that share the same profile and would like to communicate that changes. She is thinking of using the 'Mass Email Users' Function. What does she need to consider? A. An email template is optional. The message can be entered manually B. The user will need to be selected manually C. 'Mass email users' cannot send emails to specific users assigned to certain profiles D. A list view will need to be available, including users, ,allocated the profile and a email template will need to be created

D. A list view will need to be available, including users, ,allocated the profile and a email template will need to be created

Global finance has a B2B business model. The sales reps can provide a discount on their wide range of products depending on the customer. The Sales manager wants to control and approve the discount percentage every sales rep can offer. Which solution will help to achieve this with minimal customization? A. Email to case feature B. Define an approval process C. Sales rep can send an email to request approval D. Validation rule to approve the discount

B. Define an approval process

``` What file types can be previewed in Salesforce CRM content? Choose 3 A. XLS B. PDF C. PPT D. TIF E. ZIP ```

A. XLS B. PDF C. PPT

After consulting with HR manager, the admin needs to add several custom fields to the employee object. What are the basic steps when adding a new custom field? A. Choose field type, enter field details, set sharing rules, select field level security B. Choose field type, enter field details, set field level security, select page layouts C. Choose field label, select field type, set sharing rules, select page layouts D. Choose field label, select field type, select field level security, select record types

B. Choose field type, enter field details, set field level security, select page layouts

Which of the following are features included in a Chatter? Choose 3 A. Selected record data can be added to posts automatically. B. Topics can be selected and added to a post C. A poll can be used within a chatter D. Posts can be shared to the user 's Chatter profile, or groups that the user is a member of E. Posts can be shared with the more popular social media channels like twitter and facebook

B. Topics can be selected and added to a post C. A poll can be used within a chatter D. Posts can be shared to the user 's Chatter profile, or groups that the user is a member of

The service operations director of cosmic service solutions would like the picklist values of the 'Status' field on the case object modified. What options are available to modify the standard field? Choose 3 A. The standard values can be deleted B. New values can be added, but standard values cannot be deleted C. Additional values can be added D. The values can be reordered E. Additional values cannot be added, but standard values can be deleted

A. The standard values can be deleted C. Additional values can be added D. The values can be reordered

An organization is using My Domain and it prevents login form the Salesforce URL. A user has reported to an admin tehat they are not able to log in. The admin has checked the login history but does not see an entry for the time when the user was attempting to log in. What could be the issue? A. The user entered an incorrect password B. The user entered an incorrect username C. The user is locked out due to invalid login attempts D. The user di not use the My Domainn URL for login

B. The user entered an incorrect username

What does an admin need to be aware of when using email alerts? A. Only text-based emails can be sent with email alerts B. Email alerts use email templates that need to be setup previously C. The email content can be set when creating the email alert D. Email alerts can only be sent to users and roles

B. Email alerts use email templates that need to be setup previously

All users have the Standard User profile assigned. The administrator would now like all users to be able to read, create and edit contacts but only allow managers to delete contacts. What is the best way to handle this? A. Clone the standard profile and assign all users. Remove the delete permission on contacts in the cloned profile. Create a permission set that includes permission to delete contacts and assign the permission set to managers B, Create a bew profile for managers and enable delete permission for contacts C. Add 'Delete all' permission to the user records D. Modify the standard profile to remove delete permission on contacts and create a new profile for managers with delete permisssion

A. Clone the standard profile and assign all users. Remove the delete permission on contacts in the cloned profile. Create a permission set that includes permission to delete contacts and assign the permission set to managers

An organization has multi-currency enabled. What can cause a record in an import file to fail? Choose 3 A. A required field is missing B. The record fails custom validation rules C. Currency field is left blank D. The record fails system validation rules E. Currency in the file id an inactive Salesforce currency

A. A required field is missing B. The record fails custom validation rules D. The record fails system validation rules

Admin Certification Flashcards

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