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Balanced Scorecard

Medical Command leaders expect that cascading the Army Medicine Balanced Scorecard (BSC)
to MEDCOM's major subordinate commands (MSC) will better align the entire organization
towards achieving its overarching strategic objectives. This vertical alignment was directed by
MEDCOM Commander and Army Surgeon General LTG Eric Schoemaker last April in strategic
planning guidance. The first of 11 MSC BSC alignment briefings was presented in September by
MG Russell Czerw, commander of the AMEDD Center and School. BG Steve Jones, commander
of Pacific Regional Medical Command, presented the last alignment briefing December 23.
"The Balanced Scorecard communicates the Army chief of staff's imperatives, The Surgeon
General's strategic vision and goals, and the Army Medical Department's strategy to our staff.
We use the tool to focus our efforts towards accomplishing our mission, monitor our progress in
reaching our goals, and continuously improve our performance," Jones explained in a
statement on the PRMC Website.
"Our strategic planning efforts are more akin to running a marathon than running a sprint,"
Schoemaker said.
"The Surgeon General likes to use the muddy stream analogy," said LTC Rex Berggren,
MEDCOM's chief of strategic planning. "Sometimes our organization can appear mired and
moving in multiple, random directions. The Balanced Scorecard is our way of getting everyone
moving in the same direction; gathering momentum as we go."
Schoemaker will start taking briefings from corps chiefs in 2009, to include the Civilian and
Enlisted Corps. In addition, as he visits medical treatment facilities and MSC subordinate
commands (Tier 3), he will talk about their Strategy Maps and Scorecards, td include alignment
of their measures, targets and initiatives with their MSC and the Army Medicine BSC.
Schoemaker has indicated that what is most important is having every member of the
command understand how he or she supports the BSC.
"I'm convinced that as we are presented with new and often unpredictable challenges, it is a
BSC-like approach which will keep us focused on what is most needed in the AMEDD. Let's keep
this momentum going forward and involve every member of the team," he said.