CaseManagement Test1 Flashcards
(81 cards)
1
Q
Protecting private info
A
Confidentiality
2
Q
Acting upon one’s prejudice
A
Discrimination
3
Q
Belief that ones ethnicity is superior
A
Ethnocentrism
4
Q
Focus on the immediate surroundings for the client
A
Meso
5
Q
Capacity/comprehension when making a decision
A
Informed consent
6
Q
Measuring the effectiveness of the services
A
Evaluation
7
Q
Negative attitude/belief about another group
A
Prejudice
8
Q
Info gathering
A
Assessment
9
Q
Team members from multiple professions
A
Interdisciplinary
10
Q
Adjusting ones behavior w/o giving up your own culture
A
Acculturation
11
Q
Distinguished by cultural similarities
A
Ethnicity
12
Q
Speaking on the client’s behalf
A
Advocate
13
Q
Adapt to new culture and abandoning your own
A
Assimilation
14
Q
Historical definition, group of ppl who are biologically different
A
Race
15
Q
Resources, supports, contacts
A
Network
16
Q
Person in environmental model
A
Ecological
17
Q
To give authority, to invest in legal power
A
Empowerment
18
Q
Focus on larger society’s characteristics
A
Macro
19
Q
Shared beliefs, customs, values etc.
A
Culture
20
Q
Focus on client’s personality, traits and attributes
A
Micro
21
Q
Number of cases
A
Caseload
22
Q
Helps ppl speak for themselves
A
Advocates
23
Q
Purpose of case management
A
To improve the quality of life for the client
24
Q
Goal of Case Management
A
To teach those who need assistance to manage their own lives and to support them when expertise is needed/ when crisis occurs
25
CMs must build from the client's ________ as well as identify challenges/barriers
Strengths, interests and support systems
26
Principles of CM
- integration of services
- continuity of care
- = access to services
- quality of care
- advocacy
- working with the whole person
- client empowerment
- evaluation/monitoring
27
Process of CM
- assessment
- planning
- linking
- implementation
- evaluation/ monitoring
28
This includes all activities in moving an individual through the service delivery system from intake to closure
Case management
29
Knowledge, skills used to manage an entire caseload
Caseload management
30
Linking clients to services/monitoring progress
Service coordination
31
Meeting with supervisors, staff, experts, community partners to review progress toward goals and implementation of services
Case conferences
32
Docs
Case documentation
33
Presenting problem, reason for the visit
Initial contact
34
Client's current situation? What's client's social history? What's the client's wants/goals?
Info gathering
35
Communication skills, active listening
Interviewing techniques
36
Note taking
Documentation
37
4 things that take place in assessment
- initial contact
- info gathering
- interviewing techniques
- documentation
38
What does it mean to be a strength based approach?
Looking at the positives/strengths of the client. Take what they can d well and build upon that!
39
- When an applicant becomes a client
| - developing a service plan, goal setting
Planning
40
Important part of CM to refer services and knowing what services are out there that are appropriate for the client's needs
Network
41
Arranging service delivery, coordination, advocacy
Linking
42
5 A's to referral
- appropriate
- accessible
- affordable
- available
- adequate
43
Coordination of services, follow ups, dynamic process
Implementing
44
Evaluation/ monitoring
- responsibility to tracking services
- tracking client's progress towards their goals
- measuring effectiveness of services
- measuring client outcomes
- client satisfaction
- termination-> complete/ end
45
Healthy interdependence
- self-directed
- empowerment
- non-linear
- individualized and person-centered
- holistic
- strength based
- support
- responsibility
- respect
- HOPE
46
Importance of documentation
If it's not documented, it didn't happen
47
CM models
- generalist
- interdisciplinary
- therapist as CM
- comprehensive service center
- family
48
This model has a comprehensive view is the person in the environment, need to look deeper
Ecological model
49
3 levels of ecological model
- micro
- Meso
- macro
50
What's in the micro level?
Psych/ biological factors
PSYCH
- personality
- affect
- personal characteristics
- cognitions/ perceptions
- early experiences
- motivations
BIO
- genetics
- physical health
- nutrition
- illness
- neurological
- degenerative process
51
What's in the Meso level?
- family
- work
- social groups
- culture
- values
- religion
- social class
- conflict
52
What's in the macro level?
- larger society's culture
- larger community
- larger org
- govnt
- economy
- prejudice/discrimination
- political system
- social stratification
53
Ecological model is concerned with transitions such as
- going to college
- first date
- getting married
- leaving home for the first time
- death of child/ spouse
54
When 1 person carries out all fxns, easier to coordinate, traditional
Generalist model
55
When different professionals deal with the same family,shared responsibility
Interdisciplinary model
56
CM fxns are an extension of therapeutic intervention, primary focus is therapy, second is the CM
Therapist as CM
57
Institutional, group homes, rehab, residential
Comprehensive service center model
58
Caregivers fxn as CM, family needs training, parental- professional partnership is necessary
Family model
59
Treat everyone with respect and equality
Ethics
60
Exceptions to confidentiality
- child/elder abuse
- harm to self/ others
- court orders
61
Professional, ethics, guidelines governing disclosure of info shared during the course is client/worker relationship
Confidentiality
62
Release of info form, when and how is it used?
When: HIV/AIDS
How: client's sign this form in order for the worker to obtain any info about the client from another person/ agency
63
Client has the right to be informed about the treatment/services they'll be receiving from you, worker won't share info with client's family/friends w/o client's consent
Informed consent.
64
Barriers to informed consent
- fees
- literacy
- language
- age
- disabilities
65
DV has 5 aspects
- psych
- emotional
- physical
- sexual
- financial
66
Power of control wheel is made up of
Physical and sexual
67
- using intimidation
- emotional abuse
- isolation
- minimizing, denying, blaming
- using children
- using male privilege
- economic abuse
- threats
Power/ control wheel
68
Children as victims are physically abused 50% of the time
True
69
Children as victims suffer from
PTSD, overwhelming anxiety, stress
70
After every cycle of violence, it escalates with every cycle
True
71
Window of opportunity is btwn
Battering and honeymoon stage
72
Way of life of a group of people, learned, not innate,transmitted from generations with attitudes, beliefs, values and behavior
Culture
73
Assimilation creates stress
True
74
Assimilation is the old definition with the example of melting pot
True
75
Acculturation gives the example of a mosaic or salad
True
76
When ppl adjust their behavior to fit the rules/ expectations of the dominant culture w/o giving up their own ways entirely
Acculturation
77
Why do CMs need to understand the differences of assimilation and acculturation when working with families?
It's in order to unseat their culture, what spectrum they fall under, their generational aspect of mainstream vs. their culture and the stress it puts on someone.
78
This is an ongoing process to become culturally sensitive and open mindedness
Cultural competence
79
Culturally competent CM makes the client feel
- supported
- understood
- validated
80
Barriers with culturally competent society
- discomfort w/ differences
- blindness to privilege
- prejudice/ stereotypes
- discrimination
- oppression
- ethnocentrism
81
How do we break down culture barriers?
- communication
- respect
- open mindedness
- pursuit of knowledge/ experiences
