CCS Part 2

Question 1

It manages the field work and smart meter commands for customer processes such as installing a meter, exchanging a meter, etc.

Answer 1

Service Order Management

Question 2

These activities involve sending workers into the field to perform a specific task.

Answer 2

Field Activities

Question 3

It can be created by a service order initiated by customer processes or by a user.

Answer 3

Field Activity

Question 4

This part of the Field Task Type indicates if field tasks of this type can only be performed at a service point.

Answer 4

Routing

Question 5

This part of the Field Task Type indicates if an appointment is required or applicable for field tasks of this type.

Answer 5

Appointment Option

Question 6

In a Field Task Type, these are used to retrieve data needed by the field work system.

Answer 6

Processing Scripts

Question 7

The actions to be performed when a field activity is successful or canceled are recorded in ______.

Answer 7

Completion Events

Question 8

Creating an Install Event is an example of a Completion Event.
True/False

Answer 8

True

Question 9

How do Field Activities work?
(Select all that applies)
*Create Outbound Communication
*Request Appointment
*Created by a Service Order or a user
*None

Answer 9

• Created by a Service Order or a user
• Request Appointment
• Create Outbound Communication

Question 10

Field activities enter this state following the “Waiting for Appointment” or “Retry” states. An outbound communication is created.

• Communication In Progress
• Pending
• Waiting to Request
• Waiting for Appointment

Answer 10

Communication In Progress

Question 11

If a field activity has a future effective date. It remains in the _________ state until the effective date is reached.

• Pending
• Validate
• Waiting to Request
• Waiting for Appointment

Answer 11

Waiting to Request

Question 12

If a field activity passes its validations and the effective date has been reached, the activity enters the _________ state.

• Communication In Progress
• Validate
• Waiting to Request
• Waiting for Appointment

Answer 12

Waiting for Appointment

Question 13

When a field activity is retried after correction of an error condition, it enters the ____ state.

Answer 13

Retry

Question 14

After an inbound communication is received, the field activity enters the _________ state.

• Retry
• Waiting to Request
• Execute Completion Events
• Waiting for Appointment
• Communication In Progress

Answer 14

Execute Completion Events

Question 15

This is created to notify users that a Field activity is canceled.

Answer 15

To Do

Question 16

Field activities make use of Outbound Communications only. True/False

Answer 16

False. Field activities make use of both Outbound Communications and Inbound Communications.

Question 17

These are used to send a message from C2M to a field work system or other external system.

Answer 17

Outbound Communication

Question 18

These are used to receive a message response from the field work system.

Answer 18

Inbound Communications

Question 19

A ________ is created for every inbound or outbound message related to a field activity.

Answer 19

Communication

Question 20

_______ specify how outbound communications are sent to the field work system.

Answer 20

External Applications

Question 21

In External Applications, _________ specify how to create communications for the field work system.

Answer 21

Processing Methods

Question 22

When an outbound communication is not responded to immediately, these are created (by Inbound Web Services)

Answer 22

Inbound Communications

Question 23

OUAF components for Outbound communications:

• Inbound Web Service
• Outbound Message Type
• Message Sender
• External Systems

Answer 23

• External Systems
• Message Sender
• Outbound Message Type

Question 24

OUAF components for Inbound communications:

• Inbound Web Service
• Outbound Message Type
• Message Sender
• External Systems

Answer 24

*Inbound Web Service

Question 25

Outbound Message Type and Message Sender are both defined in _______.

Answer 25

External System

Question 26

These are used to send messages to the head-end system.

Answer 26

Message Senders

Question 27

_______ define the types of messages to be sent to the field work system.

Answer 27

Outbound Message Types

Question 28

_________ pick up inbound messages from the head-end system, and create inbound communications.

Answer 28

Inbound Web Services

Question 29

Completion events are executed at the time they are created. True/False

Answer 29

False. Completion events are not executed at the time they are created.

Question 30

Completion Events are created by _________.

Answer 30

Inbound Communications

Question 31

_______ are used to change the state of a service point, for example to enable service or change the meter.

Answer 31

Service Orders

Question 32

Controls the overall intent of the process (includes field work, smart commands, and measurements)

Answer 32

Service Order

Question 33

also known as Orchestrating Activity

Answer 33

Service Order

Question 34

Can be initiated from a Service Order activity or directly; represents a single task to be carried out such as installing a meter(FA) or a remote disconnect smart meter command

Answer 34

Specific Activity

Question 35

Orchestrates the communication to the external application and provides robust handling for any errors that might occur during that communication

Answer 35

Communication Out

Question 36

Represents the message payload sent to the external system and the synchronous response

Answer 36

Outbound Message

Question 37

Orchestrates the handling of an asynchronous or unsolicited response from an external system

Answer 37

Communication In

Question 38

Carries out the results of the communication

Answer 38

Completion Event

Question 39

Service Order Activity Type used to orchestrate a change of service when the customer at a service point changes (owners or tenants change)

Answer 39

Back-to-Back Service

Question 40

Service Order Activity Type used to restore service at a Service point after receipt of past due payment

Answer 40

Reconnect Service for Payment

Question 41

Service Order Activity Processing: If an orchestration activity has a future effective date, it remains in the ______ state until the effective date is reached. * Activity In Progress * Are SP and Device Ready? * Waiting for Effective Date * Activity Error

Answer 41

Waiting for Effective Date

Question 42

When a service order activity enters the ________ state, a set of algorithms are used to evaluate the state of the SP/Meter/Item to determine which actions are required to complete the service request. * Activity In Progress * Are SP and Device Ready? * Waiting for Effective Date * Activity Error

Answer 42

*Are SP and Device Ready?

Question 43

This algorithm determines if a specific activity needs to be created based on the state of the SP.

Answer 43

Connect SP and/or Install Device (D1-CNSPINSDV)

Question 44

This kind of algorithm works in a similar fashion to the "Connect SP and/or Install Device" algorithm, but uses the current state of the Install Event as the criteria when evaluating the device.

Answer 44

Update Device

Question 45

The job of the _______ service order activity is to get the service point to the following desired state for service enablement.

Answer 45

Enable Service

Question 46

This state checks the connection state of the SP and device installed at the SP, and create a "specific activity" to enable service.

Answer 46

Are SP and Device Ready?

Question 47

Type of Notification where the customer does not need to sign up to receive these.

Answer 47

Push Notifications

Question 48

Type of Notification where the customer must to sign up to receive these.

Answer 48

Subscription Notifications

Question 49

This type of notification can determine the default contact and send a notification using it.

Answer 49

Push Notifications

Question 50

This type of notification can be configured to allow multiple routings of bills and quotes.

Answer 50

Subscription Notifications

Question 51

This must exist before a customer or a service point's iusage can be calculated.

Answer 51

Usage Subscription

Question 52

True/False. Each initial measurement is subject to validation, editing, and estimation. The VEE logic can override the initial measurements.

Answer 52

True.

Question 53

``` What are the billable states of a Service Agreement? Choose from the following: -Pending Start -Active -Canceled -Pending Stop -Stopped -Closed -Reactivated ```

Answer 53

- Active - Pending Stop - Stopped - Reactivated

Question 54

_____________ are derived from the final measurements of the Measuring Components installed at the Usage Subscription's Service Points during the calculation period.

Answer 54

Bill Determinants (usage)

Question 55

What are the ways to activate a Service Agreement?

Answer 55

- Automatically by the SA activation background process when it detects that the service is ready to start (most common) - Automatically when the SA is created - Manually by a user using the SA portal

Question 56

Provides a central location to capture contact information such as phone numbers and email address

Answer 56

Person Contacts

Question 57

This record how a customer wishes to be contacted for applicable notification types

Answer 57

Contact Preferences

Question 58

This record how a customer does not wish to be contacted for applicable push-based notification types.

Answer 58

Opt-out Preferences

Question 59

Premise and Person entities both have alternate names and addresses which are used for searching purposes. True/False

Answer 59

True

Question 60

What are the 2 categories of Alerts?

Answer 60

Configurable Alerts and Fixed Alerts

Question 61

Each initial measurement is subject to ________.

Answer 61

VEE - validation, editing, and estimation

Question 62

The final measurements are periodically transformed into _____ for the subscribing systems.

Answer 62

usage (billing determinants)

Question 63

_____ quantities are the consumption derived from the measurements recorded by the head-end system/meter reader

Answer 63

Pre-VEE

Question 64

Final measurements are created using the ____ quantities.

Answer 64

Post-VEE

Question 65

If final measurements are wrong, a new IMD is created to correct them. True/False

Answer 65

True