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01 > Sample TEST from Customer 2 Meter Training > Flashcards

Sample TEST from Customer 2 Meter Training Flashcards

Sample TEST from Customer 2 Meter Training

1
Q

Usage Subscriptions are for billing only.

True/False

A

False

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2
Q

Scalar Meter reads are often __________ while Interval Meter reads are often _____________.

  • Sporadic, Consistent
  • Every Hour, Every 30 Seconds
  • Daily, Weekly
  • Consistent, Sporadic
A

Sporadic, Consistent

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3
Q

A Service Point can be assigned to more than one usage subscription.
True/False

A

True

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4
Q

VEE groups can be assigned to measuring components in various ways. Please select the two correct methods.

(Choose all correct answers)

  • VEE groups can be assigned directly to measuring components
  • VEE groups can be assigned to measuring component types
  • VEE groups can be assigned to contacts
  • VEE groups can be assigned to usage subscriptions
A

VEE groups can be assigned directly to measuring components

VEE groups can be assigned to measuring component types

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5
Q

A rate calculation group defines the eligibility criteria that are inherited by all of its calculation rules.
True/False

A

False

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6
Q

Select all the Script Types available in Oracle Utilities Customer Cloud Service.

(Choose all correct answers)

  • Service Script
  • Plug-in Script
  • BPA Script
  • Groovy Library Script
  • Algorithm Script
A

Service Script

Plug-in Script

BPA Script

Groovy Library Script

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7
Q

This is generally the first page a user sees after logging into the application.

  • Account Page
  • Customer Information Page
  • Person Page
  • Control Central
A

Control Central

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8
Q

What is the entity that describes the record that is created when the bill determinants are created for a Usage Subscription?

TOU Maps

Usage Transaction

Usage Groups

Service Points
A

Usage Transaction

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9
Q

What does CCS stand for?

Care and Customer Solutions

Customer Care Solution

Customer Care Software

Customer Cloud Service
A

Customer Cloud Service

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10
Q

Which is not a valid type of Characteristic Value?

Predefined Value

Foreign Key Value

Element Value

Ad-Hoc Value

File Location Value

A

Element Value

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11
Q

Select all of the configuration capabilities still available in Oracle Enterprise SaaS solutions.
(Choose all correct answers)

Creating editing Zones and Portal

New Business Objects and UI Maps

Creating new Business services and service scripts 

Java

All of the above
A

Creating & editing Zones and Portal

New Business Objects and UI Maps

Creating new Business services and service scripts

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12
Q

When you cancel a payment the system automatically cancels the tender. True/False

A

False

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13
Q

The cost _______ while the frequency of new features ________ in Oracle Utilities Enterprise SaaS solutions vs on premise solutions.

increases, decreases

increases, increases

stays the same, increases

decreases, decreases

decreases, increases
A

decreases, decreases

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14
Q

Which two portals can provide a 360 view of a customer?
(Choose all correct answers)

  • Dashboard
  • Person Zone
  • Premise Portal
  • Person Portal
  • Control Central - Account Information
A
  • Person Portal

* Control Central - Account Information

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15
Q

For Oracle Utilities Enterprise SaaS, the customer is responsible for the following:

Patching & Upgrades

Batch Infrastructure

Database

Security

Implementation, Configuration and Extensions
A

Implementation, Configuration and Extensions

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16
Q

Oracle Utilities SaaS only currently includes Customer Cloud Service.
True/False

A

False

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17
Q

A payment must be distributed to one or more service agreements for its financial impact to
be realized. True/False

A

True

18
Q

When a bill is generated for an account, the system invokes an algorithm to create bill segment(s) for each billable Service Agreement (SA). This algorithm is plugged in on the _________.

Bill Type

Service Agreement Type

Bill Segment Type

Service Agreement
A

Bill Segment Type

19
Q

If a user does not have security to visit a page, the menu will have the page grayed out.
True/False

A

False

20
Q

For maintenance objects that support characteristics (e.g., user-defined fields), how many characteristics can that object support?

Unlimited 

100

200

300
A

Unlimited

21
Q

On the Control Central search page, what symbol or key is used in a search to indicate a ‘wildcard’ search?

Cntrl + S

&

% 

#

Cntrl + N
A

%

22
Q

Which of the following are valid types of rate calculation rules?’

Flat Charge

Service Quantity

Item Type

Simple Summary

All of the above
A

All of the above

23
Q

For Oracle Utilities Enterprise SaaS solutions, Oracle will perform the following except:

Provide, deploy and monitor hardware and storage

Oracle Network security administration

Provide, deploy, run and monitor all Utilities base application software

Configure and maintain cloud service users and access
A

Configure and maintain cloud service users and access

24
Q

In Oracle Utilities Enterprise SaaS, Oracle Identity Management handles all of the following except _________.

Authentication

Password Management

Menu Access 

User Creation
A

Menu Access

25
Q

If a user’s User Record references a template user, they can change their portal preferences. True/False

A

False

26
Q

These help to speed up implementations with pre-built product features, meta-data, business logic, integrations, methodologies, etc..

Product Releases

Business Objects

Accelerators 

Configuration
A

Accelerators

27
Q

This controls the behaviour of a Case.

Case Status

Case Characteristics

Case Lifecycle

Case Type
A

Case Type

28
Q

Service Order Field Activity supports which of the following service order processes?

Enable Service

Disable Service

Exchange Meter

Cut for Non-Payment

All of the above
A

All of the above

29
Q

The application includes numerous usage rules to calculate bill determinants. Please select the correct method.

Negative Consumption Check

Total Revenue

Spike Check

Get Scalar Details
A

Get Scalar Details

30
Q

In order to determine an account’s balance, the system summarizes all ________ linked to the
account’s service agreements.

Financial Transactions 

Payment Segments

Bill Segments

General Ledger Details
A

Financial Transactions

31
Q

This is created for each person who will receive a copy of a bill.

Customer Class

Bill Addresses

Bill Routing

Bill Segment
A

Bill Routing

32
Q

The Bill Segment status of _____ causes the Financial Transaction to be reflected in the customer’s balance.

Error

Complete

Frozen

End
A

Frozen

33
Q

Enterprise SaaS provides the same level of functionality as onpremise but with reduced cost. True/False

A

True

34
Q

Service order field activities frequently result in updates to system data. These types of updates are performed via ______________.

Completion Event

Field Task Event

Final Event

Final Activity Event
A

Completion Event

35
Q

Most bill cycle schedules are configured to produce bills over several days; this time period is called the _________.

Bill Agreement

Bill Calendar

Bill Cycle Window 

Bill Schedule
A

Bill Cycle Window

36
Q

What is a Usage Transaction?

Records of bill determinant calculations for a Usage Subscription 

Bill Segment to determine usage for a customer.

Usage received from a meter.

Used to calculate and validate bill determinants.
A

Records of bill determinant calculations for a Usage Subscription

37
Q

The _________ provides a overview of all of the To Do Entries a user can access.

To Do List

To Do Type

To Do Summary

To Do Message
A

To Do Summary

38
Q

In Oracle Enterprise SaaS solutions, all data model changes should be handled via ______.

Maintenance Objects

Service Scripts

Business Objects 

Business Services

None of the above
A

Business Objects

39
Q

What is the term used to describe a work item that requires human attention in the application?

To Do

Contact

Task

Algorithm

None of the above
A

To Do

40
Q

Oracle Utilities Enterprise SaaS CSF (Cloud Service Foundation) is built using the ____________.

Customer Framework

OUAF Framework

Cloud Framework

WAM Framework

None of the above
A

OUAF Framework

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