what is the nature of management
to motivate and coordinate others to cope with diverse and far reaching challenges
what is management
the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources (polc)
what is today’s effective managing style?
an enabler who helps people do and be their best
what do managers do?
- Set objectives
- organize and divide work
- motivate and communicate
- measure (goals)
- develop people
what is an organization
a social entity that is goal directed and deliberately structured.
what is organizational effectiveness
providing a product or service that customers value
what is organizational efficiency
it refers to the amount of resources used to achieve a goal
what is high performance
the attainment of organizational goals by using resources in an efficient and effective manner
what are the three categories of skill
conceptual, human and technical
what is manager roles?
Role is a set of expectations for a manager’s behaviour and accomplishes (polc)
what is the oldest perspective?
Classical and it has three subfields
- scientific management (machine like)
- Bureaucratic organizations (rational impersonal basis. more formal less personal robot like)
- administrative has a focus on the organization as a whole very similar to what we have today)
who created scientific?
Frederick Winslow Taylor (think of timing in stores)
What is one general approach, contribution and criticism of Scientific?
general approach: trained workers in standard methods
contributions: demonstrated the importance of personnel selection and training
criticism: did not acknowledge variance among individuals
Who made Bureaucratic organizations?
Max Weber
Who made administrative principles?
Henri Fayol, fourteen general prnciples of management still used today
what is management science?
uses math, stats and other quantitative techniques to aid in management decisions
what is operations research?
consists of math model building and other application of quantitative techniques
what is operations management
focuses on the physical production of goods and services
information tech
focuses on tech and software to aid managers
What is humanistic perspective?
emphasizes the importance of understanding human behaviours, needs and attitufes in the workplace
what are the three subfields of humanistic approach
the human relations movement, the human resources persepctive, the behavioural sciences approach
who were advocates for humanistic perspective?
Mary parker Follett and Chester Barnard
what is mcGregor theory x?
if someone does not like a task, they will avoid it. most people need to be coerced, controlled, directed or threatened. average person prefers to be directed and wants to avoid responsibility.
what is McGregor’s theory Y?
the average person does not inherently dislike work. you do not have to punish someone to bring about tasks. if someone is commited, they will self direct to do something. someone can learn to seek responsibilty.
