Ch 10 Flashcards
(30 cards)
What is project human resource management?
The processes required to make the most effective use of the people involved with a project.
Who are considered stakeholders in project HR management?
Sponsors, customers, project team members, support staff, and suppliers.
What are the four main processes of project HR management?
Plan HR management, acquire project team, develop project team, manage project team.
Why is managing people important in project management?
Because projects are done by and for people.
What are key topics related to managing people?
Motivation, influence, power, effectiveness, emotional intelligence, and leadership.
Define power in the context of project management.
The ability to influence behavior to get people to do things they would not otherwise do.
What is coercive power?
Using punishment or threats to get people to act.
Give an example of coercive power.
A manager threatening to fire a worker to change behavior.
What is legitimate power?
Power based on authority or position.
Why can overusing legitimate power be harmful?
It correlates with project failure.
What is expert power?
Using personal expertise to influence others.
What is reward power?
Using incentives like money or recognition to motivate people.
What is referent power?
Influence based on charisma or personal admiration.
What is the output of planning HR management?
A human resource plan.
What is included in a project HR plan?
Organizational chart, roles/responsibilities, staffing management plan.
What does a project organizational chart represent?
The hierarchical structure of responsibilities and decision-making.
What is a Responsibility Assignment Matrix (RAM)?
A tool that links project work to individuals responsible.
What is a staffing management plan?
A plan describing when/how people are added or removed from the project.
What is a resource histogram?
A column chart showing the number of resources assigned over time.
What is staff acquisition?
Getting the needed human resources for the project.
What is the goal of developing the project team?
To help team members work together effectively.
Name three types of training for team development.
On-the-job, classroom, and self-training.
What is managing the project team?
Tracking performance, motivating team members, resolving issues.
Name a tool for managing project teams.
Observation and conversation.
