ch 11 Flashcards
(21 cards)
Q
A
What is Project Communications Management?
It involves generating, collecting, disseminating, and storing information for a project.
Why is communication critical in projects, especially IT projects?
Failure to communicate is the greatest threat to project success.
What do problems like unclear scope or unrealistic schedules usually indicate?
Problems in communication.
What percentage of a project manager’s time is typically spent on communication?
About 90%.
How does personality type affect communication preferences?
Introverts prefer private praise; extroverts prefer public recognition.
What is formal communication?
Planned communication like reports, presentations, and media releases.
What is informal communication?
Unplanned communication like emails, phone calls, and ad-hoc discussions.
What should be done with important project information?
Distribute it effectively and in a timely manner.
What increases communication complexity in a project?
An increase in the number of people involved.
What are the three main communication processes in project management?
Planning, Managing, and Controlling Communications.
What is the goal of Planning Communications?
To determine stakeholders’ information needs and how to deliver them.
What is included in a communications management plan?
Information format, recipients, channels, frequency, issue procedures, and a glossary.
Why is analyzing stakeholder communication needs important?
To avoid wasting time and resources on unnecessary information.
What is the main task in Managing Communications?
Getting the right information to the right people at the right time.
What tool is useful in managing communications?
Performance reporting.
What is the purpose of Controlling Communications?
To ensure optimal information flow throughout the project life cycle.
What might a project use to assess communication effectiveness?
A facilitator from outside the project team.
What percentage of face-to-face communication is body language?
0.58
What percentage of face-to-face communication is tone of voice?
0.35
What percentage of face-to-face communication is the actual words spoken?
0.07
