Ch 11 Flashcards
(29 cards)
Group
Two or more people who interact with each other to accomplish certain goals or meet certain needs
Team
A group whose members work intensely with each other to achieve a specific, common goal or objective
Innovation
the creative development of new products, new technologies, new services, or even new organizational structures
Formal Group
A group that managers establish to achieve organization goals
Informal Group
A group that managers or nonmanagerial employees form to help achieve their own goals or to meet their own needs.
Top-management team
A group composed of the CEO, the president, and the heads of the most important departments
Research and Development team
A team whose members have the expertise and experience needed to develop new products
Command Groups
A group composed of subordinates who report to the same supervisor, also called a department or unit
Task Force
A committee of managers or non-managerial employees from various departments or divisions who meet to solve a specific, mutual problem, once it is solved they disband.
Self-Managed Work Team
A group of employees who supervise their own activities and monitor the quality of the goods and services they provide
Virtual Team
A team whose members rarely or never meet face-to-face but, rather, interact by using various forms of information technology such as e-mail, computer networks, telephone, fax, and videoconferences.
Friendship Groups
An informal group composed of employees who enjoy one another’s company and socialize with one another
Interest Groups
An informal group of employees seeking to achieve a common goal related to their membership in an organization
Group Dynamics
- The characteristics and processes that affect how a group or team functions.
- Group size affects how a group performs
Division of labor
splitting the work to be performed into particular tasks and assigning tasks to individual workers
Group Role
A set of behaviors and tasks that a group member is expected to perform because of his position in the group
Role making
taking the initiative to modify an assigned role by assuming additional responsibilities
Forming
Group members get to know each other and reach common understanding.
Storming
Group members experience conflict and disagreements because some members do not wish to submit to the demands of other group members.
Norming
Close ties and consensus begin to develop between group members.
Performing
The real work of the group gets accomplished.
Adjourning
Group is dispersed.
Takes place when a group completes a finished product
Group Norms
Shared guidelines or rules for behavior that most group members follow
Conformity and deviance
must be balanced for high performance from the group
