Chapter 1

Question 1

organizations

Answer 1

collections of people who work together and coordinate their actions to achieve a wide variety of goals

Question 2

mangagement

Answer 2

the planning, organizing, leading and controlling of human and other resources to achieve organizational goals effectively and efficiently.

Question 3

managers

Answer 3

the people responsible for supervising the use of an organizations resources to meet its goals

Question 4

resources include

Answer 4

people, skills, know-how, machinery, raw materials, computers and IT, and financial capital

Question 5

organizational performance

Answer 5

a measure of how efficiently and effectively managers use organizational resources to satisfy customers and achieve organizational goals

Question 6

efficiency

Answer 6

a measure of how well or productively resources are used to achieve a goal

Question 7

effectiveness

Answer 7

a measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves these goals

Question 8

low efficiency/high effectiveness

Answer 8

manager chooses the right goals to pursue, but does a poor job of using resources to achieve these goals

Question 9

low efficiency/low effictiveness

Answer 9

manager chooses wrong goals to pursue and makes poor use of resources

Question 10

high efficiency/high effectiveness

Answer 10

manager chooses the right goals to pursue and makes good use of resources to achieve these goals

Question 11

high efficiency/low effectiveness

Answer 11

manager chooses inappropriate goals, but makes good use of resources to pursue these goals

Question 12

low efficiency/high effectiveness result

Answer 12

a product that customers want, but that is too expensive for them to buy

Question 13

low efficiency/low effectiveness result

Answer 13

a low-quality product that customers do not want

Question 14

high efficiency/high effectiveness result

Answer 14

a product that customers want at a quality and price that they can afford

Question 15

high efficiency/low effectiveness result

Answer 15

a high-quality product that customers do not want

Question 16

the more effective and efficient use an organization can make of resources

Answer 16

the grater the relative well being of people

Question 17

four tasks of management

Answer 17

planning, leading, organizing, controlling

Question 18

planning

Answer 18

process of identifying and selecting appropriate goals and courses of action

Question 19

steps in the planning process

Answer 19

1. deciding on which goals to pursue
2. deciding what strategies to adopt to attain these goals
3. deciding how to allocate organizational resources

Question 20

strategy

Answer 20

cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals

Question 21

organizing

Answer 21

structuring working relationships in a way that allows organizational members to work together to achieve organizational goals

Question 22

organizational structure

Answer 22

a formal system of task and reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals

Question 23

leading

Answer 23

articulating a clear vision and energizing and enabling organizational members so they understand the part they play in attaining organizational goals

Question 24

controlling

Answer 24

evaluating how well an organization is achieving its goals and taking action to maintain or improve performance

Question 25

control process outcome

Answer 25

the ability to measure performance accurately and regulate efficiency and effectiveness

Question 26

department

Answer 26

a group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs

Question 27

first line managers

Answer 27

responsible for the daily supervision of non-managerial employees

Question 28

middle managers

Answer 28

supervise first-line managers and are responsible for finding the best way to use resources to achieve organizational goals

Question 29

top managers

Answer 29

establish organizational goals, decide how departments should interact, and monitor the performance of middle managers

Question 30

who are managerial roles described by

Answer 30

Henry Mintzberg

Question 31

managerial roles

Answer 31

a role is a set of specific tasks a person performs because of the position they hold

Question 32

3 broad roles

Answer 32

interpersonal, informational, decisional

Question 33

interpersonal roles

Answer 33

roles that managers assume to provide direction and supervision to both employees and the organization as a while

Question 34

figurehead

Answer 34

symbolizing the organizations mission and what it is seeking to achieve

Question 35

leader

Answer 35

training, counseling, and mentoring high employee performance

Question 36

liaison

Answer 36

linking and coordinating the activities of people and group both inside and outside the organization

Question 37

informational roles

Answer 37

roles associated with the tasks needed to obtain and transmit information in the process of managing the organization

Question 38

monitor

Answer 38

analyzing information from both the internal and external environment

Question 39

disseminator

Answer 39

transmitting information to influence the attitudes and behavior of employees

Question 40

spokesperson

Answer 40

using information to positively influence the way people in and out of the organization respond to it

Question 41

decisional roles

Answer 41

roles associated with methods managers use in planning strategy and utilizing resources

Question 42

entrepreneur

Answer 42

deciding which new projects or programs to initiate and to invest resources in

Question 43

disturbance handler

Answer 43

managing an unexpected event or crisis

Question 44

resource allocator

Answer 44

assigning resources between functions and divisions, setting the budgets of lower managers

Question 45

negotiator

Answer 45

reaching agreements between other managers, unions, customers or shareholders

Question 46

three managerial skills

Answer 46

conceptual, human and technical

Question 47

conceptual skills

Answer 47

the ability to analyze and diagnose a situation and distinguish between cause and effect

Question 48

human skills

Answer 48

the ability to understand, alter, lead and control the behavior of other individuals and groups

Question 49

technical skills

Answer 49

the job-specific knowledge and techniques required to perform an organizational role

Question 50

core competency

Answer 50

specific set of skills, abilities and experiences that allows one organization to outperform its competitors

Question 51

restructuring

Answer 51

downsizing an organization by reducing the number of jobs of top, middle, first-line managers and non-managerial employees

Question 52

outsource

Answer 52

contracting with another company, locally or abroad, to have it perform an activity the organization previously performed itself

Question 53

how does outsourcing increase efficiency

Answer 53

because it lowers operating costs, freeing up money and resources that can be used in more effective ways

Question 54

empowerment

Answer 54

expansion of employees' knowledge, tasks, and decision-making responsibilities

Question 55

self-managed team

Answer 55

a group of employees who assume some responsibility for organizing, controlling, and leading their own activities and monitoring the quality of the goods and services they provide

Question 56

global organizations

Answer 56

organizations that operate and compete in more than one country

Question 57

competitive advantage

Answer 57

ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than they do