ch 2

Question 1

strategic HRM

Answer 1

A pattern of planned 
human resource 
deployments and 
activities intended to 
enable an organization 
to achieve its goals.

Question 2

strategy formulation

Answer 2

The process of deciding on a strategic 
direction by defining 
a company’s mission and goals, its 
external opportunities 
and threats, and its 
internal strengths and 
weaknesses.

Question 3

strategy implementation

Answer 3

The process of devising structures and
allocating resources
to enact the strategy a
company has chosen.

Question 4

goals

Answer 4

What an organization
hopes to achieve in the
medium- to long-term
future.

Question 5

external analysis

Answer 5

Examining the organization’s operating
environment to identify
strategic opportunities
and threats.

Question 6

internal analysis

Answer 6

The process of examining an organization’s strengths and

weaknesses.

Question 7

strategic choice

Answer 7

The organization’s strategy; the ways an organization will attempt
to fulfill its mission and
achieve its long-term
goals.

Question 8

job analysis

Answer 8

The process of getting
detailed information
about jobs.

Question 9

job design

Answer 9

The process of defining the way work will
be performed and
the tasks that will be
required in a given job.

Question 10

recruitment

Answer 10

The process of seeking
applicants for potential
employment.

Question 11

selection

Answer 11

The process by which 
an organization 
attempts to identify 
applicants with the 
necessary knowledge, 
skills, abilities, and 
other characteristics 
that will help it achieve 
its goals.

Question 12

training

Answer 12

A planned effort to
facilitate the learning
of job-related knowledge, skills, and behavior by employees.

Question 13

performance management

Answer 13

The means through 
which managers ensure 
that employees’ activities and outputs are 
congruent with the 
organization’s goals.

Question 14

development

Answer 14

The acquisition of 
knowledge, skills, and 
behaviors that improve 
an employee’s ability 
to meet changes in 
job requirements and 
in client and customer 
demands.

Question 15

role behaviors

Answer 15

Behaviors that are
required of an individual in his or her role as
a jobholder in a social
work environment.

Question 16

external growth strategy

Answer 16

An emphasis on 
acquiring vendors and 
suppliers or buying 
businesses that allow 
a company to expand 
into new markets.

Question 17

concentration strategy

Answer 17

A strategy focusing 
on increasing market 
share, reducing costs, 
or creating and maintaining a market niche 
for products and 
services.

Question 18

internal growth strategy

Answer 18

A focus on new market
and product development, innovation, and
joint ventures.

Question 19

downsizing

Answer 19

The planned elimination of large numbers
of personnel, designed
to enhance organizational effectiveness.