chapter 7

Question 1

Continuous

Learning

Answer 1

A learning system that 
requires employees 
to understand the 
entire work process 
and expects them to 
acquire new skills, 
apply them on the 
job, and share what 
they have learned with 
other employees.

Question 2

Formal Training

.

Answer 2

Training and development programs and
courses that are developed and organized by
the company.

Question 3

Informal Learning

Answer 3

Learning that is learner 
initiated, involves 
action and doing, is 
motivated by an intent 
to develop, and does 
not occur in a formal 
learning setting.

Question 4

Explicit Knowledge

Answer 4

Knowledge that is well
documented and easily transferred to other
persons.

Question 5

Tacit Knowledge

Answer 5

Knowledge based
on personal experience that is difficult to
codify.

Question 6

Knowledge

Management

Answer 6

Process of enhancing 
company performance 
by using tools, processes, systems, and 
cultures to improve the 
creation, sharing, and 
use of knowledge.

Question 7

Training Design

Process

Answer 7

A systematic approach
for developing training
programs.

Question 8

Needs Assessment

Answer 8

The process used to
determine if training is
necessary.

Question 9

Organizational

Analysis

Answer 9

determining the business
appropriateness of
training.

Question 10

Person Analysis

Answer 10

A process for determining whether employees 
need training, who 
needs training, and 
whether employees are 
ready for training.
.

Question 11

Task Analysis

Answer 11

The process of identifying the tasks, 
knowledge, skills, and 
behaviors that need 
to be emphasized in 
training.

Question 12

Readiness for

Training

Answer 12

Employee characteristics that provide them
with the desire, energy,
and focus necessary to
learn from training.

Question 13

Transfer of Training

Answer 13

The use of knowledge,
skills, and behaviors
learned in training on
the job.

Question 14

Manager Support

Answer 14

Degree to which trainees’ managers emphasize the importance of
attending training programs and stress the
application of training
content to the job.

Question 15

Action Plan

Answer 15

Document summarizing what the trainee
and manager will do
to ensure that training
transfers to the job.

Question 16

Support Network

Answer 16

Trainees who meet to
discuss their progress
in using learned capabilities on the job.

Question 17

Opportunity
to Perform
.

Answer 17

Trainee is provided 
with or actively seeks 
experience using newly 
learned knowledge, 
skills, or behavior.

Question 18

Electronic
Performance
Support Systems
(EPSS)

Answer 18

Computer applications that can provide 
(as requested) skills 
training, information 
access, and expert 
advice.

Question 19

Communities

of Practice

Answer 19

Groups of employees 
who work together, 
learn from each other, 
and develop a common understanding 
of how to get work 
accomplished.

Question 20

Presentation

Methods

Answer 20

Training methods in
which trainees are
passive recipients of
information.

Question 21

Hands-on Methods

Answer 21

Training methods that
actively involve the
trainee in learning.
.

Question 22

On-the-Job

Training (OJT)

Answer 22

Peers or managers 
training new or inexperienced employees who learn the 
job by observation, 
understanding, and 
imitation.

Question 23

Apprenticeship

Answer 23

A work-study training
method with both on the-job and classroom
training.

Question 24

Simulation

Answer 24

A training method that 
represents a real-life 
situation, allowing 
trainees to see the 
outcomes of their decisions in an artificial 
environment.

Question 25

Avatars

Answer 25

``` Computer depictions of humans that can be used as imaginary coaches, co-workers, and customers in simulations. ```

Question 26

Virtual Reality

Answer 26

``` Computer-based technology that provides trainees with a three-dimensional learning experience. Trainees operate in a simulated environment that responds to their behaviors and reactions. ```

Question 27

Repurposing

Answer 27

Directly translating instructor-led training online.

Question 28

Blended Learning

Answer 28

Delivering content and instruction with a combination of technology based and face-to-face methods.

Question 29

Learning Management System (LMS)

Answer 29

``` Technology platform that automates the administration, development, and delivery of a company’s training program. ```

Question 30

Group- or Team Building Methods

Answer 30

``` Training techniques that help trainees share ideas and experiences, build group identity, understand the dynamics of interpersonal relationships, and get to know their own strengths and weaknesses and those of their co-workers. ```

Question 31

Experiential | Programs

Answer 31

``` Training programs in which trainees gain knowledge and theory, participate in behavioral simulations, analyze the activity, and connect the theory and activity with on-the-job situations ```

Question 32

Adventure | Learning

Answer 32

``` Learning focused on the development of teamwork and leadership skills by using structured outdoor activities. ```

Question 33

Cross-Training

Answer 33

Team members understand and practice | each other’s skills.

Question 34

Coordination | Training

Answer 34

Trains the team in how to share information and decisions.

Question 35

Team Leader | Training

Answer 35

Training the team manager or facilitator.

Question 36

Action Learning

Answer 36

Teams work on an actual business problem, commit to an action plan, and are accountable for carrying out the plan.

Question 37

Kaizen

Answer 37

Practices participated in by employees from all levels of the company that focus on continuous improvement of business processes.

Question 38

Training outcomes

Answer 38

``` A way to evaluate the effectiveness of a training program based on cognitive, skill-based, affective, and results outcomes. ```

Question 39

Return on | investment (ROI)

Answer 39

Refers to the estimated dollar return from each dollar invested in learning.

Question 40

Expatriate

Answer 40

Employee sent by his or her company to manage operations in a different country.

Question 41

Cross-Cultural | Preparation

Answer 41

The process of educating employees (and their families) who are given an assignment in a foreign country.

Question 42

Repatriation

Answer 42

``` The preparation of expatriates for return to the parent company and country from a foreign assignment. ```

Question 43

Inclusion

Answer 43

``` Refers to creating an environment in which employees share a sense of belonging, mutual respect, and commitment from others. ```

Question 44

Diversity training

Answer 44

``` Refers to learning efforts that are designed to change employee attitudes about diversity and or/ develop skills needed to work with a diverse workforce. ```

Question 45

Managing Diversity | and Inclusion

Answer 45

The process of creating an environment that allows all employees to contribute to organizational goals and experience personal growth.

Question 46

Onboarding

Answer 46

``` process of helping new hires adjust to social and performance aspects of their new jobs. ```