chapter 10

Question 1

Employment-at Will Doctrine

Answer 1

The doctrine that, in 
the absence of a specific contract, either an 
employer or employee 
could sever the 
employment relationship at any time.

Question 2

Outcome Fairness

Answer 2

The judgment that 
people make with 
respect to the outcomes received relative to the outcomes 
received by other 
people with whom they 
identify.
.

Question 3

Procedural Justice

Answer 3

A concept of justice
focusing on the methods used to determine
the outcomes received.

Question 4

Interactional

Justice

Answer 4

A concept of justice
referring to the interpersonal nature of how
the outcomes were
implemented.

Question 5

Alternative Dispute

Resolution (ADR)

Answer 5

A method of resolving 
disputes that does not 
rely on the legal system. Often proceeds 
through the four stages 
of open door policy, 
peer review, mediation, 
and arbitration.

Question 6

Employee
Assistance
Programs (EAPs)

Answer 6

Employer programs
that attempt to ameliorate problems encountered by workers who
are drug dependent,
alcoholic, or psychologically troubled.

Question 7

Outplacement

Counseling

Answer 7

Counseling to help
displaced employees
manage the transition from one job to
another.

Question 8

Progression of
Withdrawal
.

Answer 8

Theory that dissatisfied
individuals enact a set
of behaviors in succession to avoid their work
situation.

Question 9

Whistle-blowing

Answer 9

Making grievances
public by going to the
media or government.

Question 10

Job Involvement

Answer 10

The degree to which

people identify themselves with their jobs.

Question 11

Organizational

Commitment

Answer 11

The degree to which 
an employee identifies 
with the organization and is willing to 
put forth effort on its 
behalf.

Question 12

Job Satisfaction

Answer 12

A pleasurable feeling 
that results from the 
perception that one’s 
job fulfills or allows for 
the fulfillment of one’s 
important job values.
.

Question 13

Frame of Reference

Answer 13

A standard point that 
serves as a comparison 
for other points and 
thus provides meaning.
.

Question 14

Negative

Affectivity

Answer 14

A dispositional dimension that reflects 
pervasive individual 
differences in satisfaction with any and all 
aspects of life.
.

Question 15

Job Rotation

Answer 15

The process of systematically moving a single 
individual from one 
job to another over the 
course of time. The job 
assignments may be 
in various functional 
areas of the company 
or movement may 
be between jobs in a 
single functional area 
or department.
.

Question 16

Prosocial
Motivation
.

Answer 16

The degree to which
people are energized to do their jobs
because it helps other
people.