ch4

Question 1

centralization

Answer 1

Degree to which
decision-making
authority resides at the
top of the organizational chart.

Question 2

departmentalization

Answer 2

Degree to which work 
units are grouped 
based on functional 
similarity or similarity of 
work flow.

Question 3

job analysis

Answer 3

The process of getting
detailed information
about jobs.

Question 4

job description

Answer 4

A list of the tasks,
duties, and responsibilities (TDRs) that a
job entails.

Question 5

job specification

Answer 5

A list of the knowledge, skills, abilities,
and other characteristics (KSAOs) that an
individual must have to
perform a job.

Question 6

job design

Answer 6

The process of defining the way work will
be performed and
the tasks that will be
required in a given job.

Question 7

job redesign

Answer 7

The process of changing the tasks or the
way work is performed
in an existing job.

Question 8

ergonomics

Answer 8

The interface between
individuals’ physiological characteristics
and the physical work
environment.