Ch. 52 and 53 Vocab Flashcards Preview

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Flashcards in Ch. 52 and 53 Vocab Deck (14):
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Cultural diversity

Addresses racial and ethnic differences

1

Downward channel communication

Channel of communication that originates from an upper level employee of an organization and travels down to a lower level employee

2

Nonverbal communication

Communicating through body language and facial expressions

3

Objective fears

Experiences and traumatic memories from prior treatments that may not have been positive

4

Salutation

Formal greeting to a reader

5

Subjective fears

Fears that come from stories told by friends and families

6

Calibration

The process of setting a machine to provide accurate measurements

7

Double booking

The scheduling of two patients for appointments at the same time

8

Ergonomics

The body mechanics that are considered when a human uses equipment and tools

9

Lead time

The interval of time between when an order is placed and when it is received

10

Modified wave scheduling

A schedule based on the same appointment time increments as a wave schedule,but the patients are set up with two or more appointments at once and then only one patient is scheduled for the next appointment slot

11

Reorder point

The point that determines when a supply will be reordered based on lead time and the supply's rate of use

12

Shelf life

The time a product can be stored before it is no longer usuable.

13

Wave scheduling

A scheduling system in which each appointment is allotted an average amount of time, and each patient is given the number of appointment slots that would be required to finish a necessary procedure based on average time required for that particular procedure.