Ch 8. Review Flashcards
Why should you spend time developing a solid communication plan? Choose three.
A. To set performance goals
B. To set aside time for your own needs
C. To keep vendors informed
D. To understand where the blame lies when something goes wrong
E. To keep stakeholders updated on your progress
F. To keep team members informed of project progress
C. To keep vendors informed
E. To keep stakeholders updated on your progress
F. To keep team members informed of project progress
A communication plan is developed to determine who needs communication, when, in what format, and the frequency of the communications. Once the plan is developed, it’s used to update stakeholders, team members, vendors, and others who need information on the project.
This person is responsible for understanding the information correctly and making certain they’ve received all the information.
A. Sender
B. Messenger
C. Project manager
D. Receiver
D. Receiver
In the sender-message-receiver model, the receiver is responsible for understanding the information correctly and making certain they’ve received all the information.
There are four participants in your upcoming meeting. How many lines of communication are there?
A. 6
B. 4
C. 8
D. 16
A. 6
There are four participants in the meeting and six lines of communication. The formula for this is 4(4 – 1) ÷ 2 = 6.
You are working on a project that is being implemented in a country different from your country of origin. You also have team members in several locations around the globe. You should consider all of the following specifically in regard to managing teams in this situation except for which one?
A. Time zones
B. Cultural differences
C. Gate reviews
D. Language barriers
C. Gate reviews
Gate reviews are a communication trigger. Language barriers, cultural differences, and others are factors that influence communication methods.
All of the following are considered stakeholder communication requirements except for which one?
A. Frequency
B. Distribution of printed media
C. Confidentiality constraints
D. Tailor communication style to stakeholder needs
B. Distribution of printed media
Frequency, level of report detail, types of communication, confidentially constraints, and tailor communication styles are all stakeholder communication requirements.
Your project team is located in differing time zones. You need to hold a kickoff meeting and decide to use which communication method?
A. Video conferencing
B. Email
C. Fax
D. Voice conferencing
A. Video conferencing
One of the purposes of a kickoff meeting is to introduce team members to each other. Video conferencing would be the best choice so that team members can see each other during introductions as well as hear the project goals and so on.
Which of the following are considered communication methods?
A. Email
B. Meetings
C. Social media
D. Distribution of printed media
E. Text message
F. Face-to-face
G. All of the above
H. A, B, C, E, and F
G. All of the above
All of the options are considered communication methods. You should tailor the method of communication to the audience.
Communications planning is the process of which of the following?
A. Scheduling a regular meeting for the project team
B. Developing a distribution list for the stakeholders
C. Identifying the people or groups that need information on your project
D. Creating a template to report project status
C. Identifying the people or groups that need information on your project
Communications planning is the process of identifying who needs to receive information on the project, what information they need, and how they will get that information.
You are a project manager and have a small team who are colocated. Which of the following factors is probably best suited to communicating with your team?
A. Face-to-face
B. Personal preferences
C. Video conferencing
D. Meetings
B. Personal preferences
The only factor influencing communications listed in the options provided is personal preference. All the incorrect options are communication methods.
You are a new project manager working in the PMO. Your project customer is the finance department. The finance department is uncooperative in working with the PMO and following standard project processes. What factor of influence on communication does this represent?
A. Cultural differences
B. Personal preferences
C. Interorganizational differences
D. Intraorganizational differences
D. Intraorganizational differences
Intraorganizational differences affect different departments across the organization. This question states you work for the PMO and the finance department is uncooperative, meaning you have two departments involved in the difference.
You are a project manager for a telecommunications company assigned to a project to deploy a new wireless network using a technology that does not have a proven track record. One of the key stakeholders introduces a change that could impact the schedule. Which of the following does this describe?
A. Communication method
B. Factor influencing communication
C. Communication trigger
D. Communication preferences
C. Communication trigger
A stakeholder change is an example of a communication trigger.
The basic communication model consists of which of the following elements? Choose three.
A. Decoder
B. Sender
C. Transmission
D. Listen
E. Message
F. Receiver
G. Encrypt
B. Sender
E. Message
F. Receiver
The basic communication model is the sender-message-receiver model.
You have a project employee who had an inappropriate outburst in a meeting. You need to coach this team member and let them know how to better handle a similar situation in the future. What should the project manager’s next step be with this employee in this circumstance?
A. Set up a face-to-face meeting with the employee.
B. Email the employee and explain this is not appropriate behavior.
C. Set up a meeting with the functional manager and the employee.
D. Text message the employee and demand they stop this behavior.
A. Set up a face-to-face meeting with the employee.
A face-to-face meeting with the employee is the best method of communicating when you need to discuss sensitive information. If the employee refuses to change their behavior, the next step might be meeting with the functional manager. However, you should always try to resolve the problem first with just the employee.
All of the following are communication triggers except for which one?
A. Audits
B. Incident response
C. Task initiation
D. Resource changes
E. Technological factors
F. Milestones
E. Technological factors
Technological factors are factors that influence communication methods.
You engage in hallway conversations, emails, and phone calls with your team members. What is this considered?
A. Communication triggers
B. Factors that influence communication
C. Communication requirement
D. Informal communication
D. Informal communication
Informal communications include email, hallway conversations, and phone calls. They are typically unplanned and casual in nature.
