Communication and Change Management Plan

Question 1

To help save costs and attract and retain employees, a technology company decides to allow individuals to work from home three days a week. This is an example of what types of organizational change? (Choose two.)

A. Outsourcing

B. Internal reorganization

C. Relocation

D. Business process change

Answer 1

C. Relocation

D. Business process change

Allowing teleworking, or allowing employees to work remotely, is a form of relocation that can definitely impact a project. Additionally, allowing employees to elect not to work in an office is an example of a business process change.

Question 2

All of the following are reasons to update the project plan after an approved change, EXCEPT

A. Ensuring that the project staff has things they can work on

B. Capturing changes as they happen so that they are not forgotten

C. Creating an accurate record of the project

D. Creating artifacts to be used during lessons-learned sessions

Answer 2

A. Ensuring that the project staff has things they can work on

Although many project team members will think that documentation is just busy work, these documents are vitally important for many reasons, including auditing performance.

Question 3

After a subject matter expert (SME) evaluates the impacts of a change, they should analyze the following specific elements of the change, EXCEPT

A. Additional equipment needs

B. Costs

C. Approving or rejecting the change

D. Resource hours needed

Answer 3

C. Approving or rejecting the change

The Change Control Board (CCB), not the SME, would have the responsibility to approve or reject the change.

Question 4

Once a change request is submitted, where should it be recorded and assigned an identification number for tracking purposes?

A. Risk register

B. Issue log

C. Business process repository

D. Change request log

Answer 4

D. Change request log

A change request log can be a simple spreadsheet that has the ID number, date, description, and so forth of the change.

Question 5

After a project change is identified, evaluated, and approved, what is the next step in the change control process?

A. Updating documents

B. Validating the change and doing a quality check

C. Obtaining approval

D. Implementing the change

Answer 5

D. Implementing the change

After approval, the next step would be to implement the change. At that point conducting a quality check and updating documentation can occur.

Question 6

Wigit Construction has been using a steamroller to repave a road. A different project finishes early with its paving machine and sends it to the first project to complete the work faster. What type of project change does this represent?

A. Resource change

B. Timeline change

C. Requirements change

D. Quality change

Answer 6

A. Resource change

Remember that resources can be people, materials, or equipment.

Question 7

When the schedule slips on a project because the work is taking longer than planned, what type of common project change does this represent?

A. Risk event

B. Requirements change

C. Funding change

D. Timeline change

Answer 7

D. Timeline change

This is especially true when tasks are along the critical path, or when there is no float for that activity.

Question 8

Due to an election, the leadership of a government agency is changed and the project sponsor role shifts to a new individual. This is an example of what type of communication trigger?

A. Stakeholder changes

B. Resource changes

C. Project change

D. Business continuity response

Answer 8

A. Stakeholder changes

Key stakeholders can change due to a variety of factors, and this would need to be communicated to all stakeholders on the project, including the project team.

Question 9

All of the following are common communication triggers, EXCEPT

A. Project planning

B. Schedule changes

C. Milestones

D. Distribution of printed media

Answer 9

D. Distribution of printed media

Distribution of printed media is a communication method rather than a communication trigger.

Question 10

The cybersecurity team has discovered that hackers have compromised the newly launched web application and turned the server into a gambling website. The team recommends that the server be shut down and a root cause analysis conducted. What type of communication trigger is this?

A. Audit

B. Incident response

C. Schedule change

D. Project chance

Answer 10

B. Incident response

This incident would require corrective action to repair the damage and prevent future recurrence of the problem.

Question 11

The communication plan calls for weekly status email updates, monthly status meetings, and semiannual printed newsletters. This plan is laying out which one of the following?

A. Criticality factors

B. Types of communication

C. Level of report detail

D. Tailor communication style

Answer 11

B. Types of communication

The plan lays out the communication methods as well as the frequency.

Question 12

Pete is a human resources (HR) manager who needs to communicate to Ashley a complaint issued against her. How would the content of this message dictate what type of communication is used with Ashley?

A. It is of a confidential nature, so Pete should meet with her face-to-face.

B. Personal preferences suggest using social media.

C. Pete should use voice conferencing to avoid personal threat.

D. Pete should use instant messaging to allow time for Ashley to digest the information slowly.

Answer 12

A. It is of a confidential nature, so Pete should meet with her face-to-face.

The confidential nature of HR issues, plus the need to handle a situation delicately, would invite a face-to-face conversation. A good rule is to praise publicly and criticize privately.

Question 13

Two companies are considering a merger, and they are looking to hold a meeting between the key stakeholders of both companies. One company is transparent with their employees in everything they do, whereas the second company holds key information at the senior executive level. What factors would influence the communication of this meeting?

A. Tailoring the method based on content of message

B. Interorganizational differences

C. Cultural differences

D. Language barriers

Answer 13

B. Interorganizational differences

When multiple organizations are involved in the project, the different norms and practices of each company need to be considered so that the expectations of both companies are met.

Question 14

Nancy swings by Michael’s office to find out about his upcoming trip as a Scout Master. Michael fills her in on where they are going, when he would return, and the plans for the weekend. This is an example of which one of the following?

A. Intraorganizational differences

B. Language barriers

C. Criticality factors

D. Relationship building

Answer 14

D. Relationship building

Strong relationships can improve communication and trust on the project. Individual and group relationship building can improve morale and therefore the quality and timeliness of the project.

Question 15

A project team is based in four different locations of a large metropolitan city. What factors would influence the scheduling of impromptu meetings?

A. Intraorganizational differences

B. Interorganizational differences

C. Personal preferences

D. Geographical factors

Answer 15

D. Geographical factors

Even a separation of one mile in a city can produce lots of wasted time in traveling and parking. Wide spacing of a project within a city makes it difficult to schedule an impromptu meeting due to the distances among the team members, unless a video or voice conference is used.

Question 16

A company needs to communicate with the general public regarding a project on which they are working. Which of the following would be appropriate methods to use? (Choose two.)

A. Fax

B. Instant message

C. Social media

D. Text messaging

E. Distribution of printed media

Answer 16

C. Social media

E. Distribution of printed media

Of the options listed, the only methods appropriate for mass dissemination to the public are social media and printed materials. The other forms represent more one-on-one forms of communication.

Question 17

The project team is located in multiple cities across a continent. The customer requires the signing of a nondisclosure agreement by each team member and would like them all by the end of the next business day. What is the best communication method to use to collect these documents?

A. Video conferencing

B. Impromptu meeting

C. Instant messaging

D. Fax

Answer 17

D. Fax

For most organizations, the need to have a fax copy of original signatures is important for legal purposes. However, the use of scanned and emailed documents, or digital signatures, is also gaining acceptance.

Question 18

Wigitcom has just been hacked, and millions of records containing personal information of their customers have been stolen. The CEO is in a meeting for the rest of the day. What is the best communication method to let the boss know of the situation?

A. Social media

B. Impromptu meeting

C. Text messaging

D. Distribution of printed media

Answer 18

B. Impromptu meeting

When there is a significant change in the situation, interrupting the meeting and letting the CEO know with an in-person meeting would be the best choice due to the urgency of this matter.

Question 19

Mickey is in a project meeting where a risk trigger was identified that will need resolution. Mickey’s boss is in another meeting for the rest of the day, but Mickey wants to give his boss a brief update as quickly as possible. What would be the best method for Mickey to communicate with his boss?

A. Social media

B. Video conferencing

C. Text messaging

D. Distribution of printed media

Answer 19

C. Text messaging

Text messaging allows Mickey’s boss to get an update in the middle of another meeting, and if he deems the update important enough, the text notification allows the boss to step out of the meeting to get more information.

Question 20

Amber works for a staffing firm and is a project manager brought in to help with a spike in projects for a company. When the projects are complete, Amber no longer does work for the company. This is an example of which one of the following?

A. Relocation

B. Risk response

C. Outsourcing

D. Business process change

Answer 20

C. Outsourcing

The use of external resources, instead of using internal resources or increasing permanent staffing, is called outsourcing.

Question 21

An organization decides to stop using paper applications for its hiring processes and instead implements an electronic application through the company’s website. What type of change does this represent?

A. Business split

B. Business acquisition

C. Business process change

D. Business merger

Answer 21

C. Business process change

A change in the routine or form of how an organization conducts business is a business process change.

Question 22

Which of the following are types of organizational change? (Choose three.)

A. Organic shifts

B. Business process change

C. Technological shifts

D. Outsourcing

E. Internal reorganization

F. Staff turnover

Answer 22

B. Business process change

D. Outsourcing

E. Internal reorganization

Other forms of organizational change include relocation, mergers/acquisitions, and demergers/business splits.

Question 23

When regular project status meetings begin, what element of the change process should be regularly reviewed?

A. Change request log

B. Risk register

C. Issue log

D. Social media

Answer 23

A. Change request log

Communicating changes is a key function of status meetings so that expectations are communicated, input can be gathered, and updated assignments can be given.

Question 24

Wigitcom is working on a cutover to a new phone system for an agency with a security component. During the planned outage, a problem is discovered that cannot be solved immediately. What should the project team do?

A. Continue to implement the change.

B. Implement the regression plan and reverse the changes.

C. Evaluate the impact and justification of an extended outage.

D. Identify and document the change.

Answer 24

B. Implement the regression plan and reverse the changes.

During any change where the team starts with a working product and the change disrupts its availability, it makes sense to reverse the changes. In some Agile practicing software companies, they may only roll forward to the next, future version of the software rather than reverse any changes. In this example, due to the availability of the phone’s security component, it would make it important to roll back.

Question 25

After a change request has been recorded in the change request log, what is the next step that should be performed? A. Submit it to the CCB to be accepted or rejected. B. Defer until there is a break in the project schedule. C. Implement the change. D. Analyze the impact of the change.

Answer 25

D. Analyze the impact of the change. A subject matter expert (SME), with input from the project manager, should evaluate the impact of the change to determine if it should be attempted, what is the impact on the triple constraints, what would be the benefits, and so on.

Question 26

Madeline is a project manager whose team has just implemented a change to the project, and they have completed the step of updating project documentation. What is the next step that Madeline should make sure is completed? A. Prioritizing the change to the bottom of the work list B. Communicating the change according to the communication plan C. Validating the change D. Seeking approval from the CCB

Answer 26

B. Communicating the change according to the communication plan After all documentation is updated, it is important to disseminate the updated information of the change to all applicable parties so that they understand that a change has been made, what the impact of the change will be, and what the new expectations of the project team are.

Question 27

Who can submit a change request? A. Project manager B. Most people working on or associated with the project C. Project sponsor D. Change control board

Answer 27

B. Most people working on or associated with the project Key stakeholders, project staff, sponsors, or governance/CCB members can all submit a change request for consideration.

Question 28

The project management plan originally called for no fewer than 5 percent defects on project work. After a steering committee meeting, this number is reduced to 2 percent to maintain the quality brand of the company. What type of common project change is this? A. Funding change B. Risk event C. Quality change D. Scope change

Answer 28

C. Quality change The quality metrics on the project were adjusted for fewer defects.

Question 29

During a merger, the new company has decided to expand their headquarters building, which was a project currently under construction. They have allocated an additional $300,000 to the project to make this happen. Which common project changes does this represent? **(Choose two.)** A. Requirements change B. Scoping change C. Timeline change D. Funding change

Answer 29

B. Scoping change D. Funding change The scope and funding are the common elements that changed in this example.

Question 30

All of the following are common types of project changes, EXCEPT A. Organizational changes B. Timeline changes C. Scope changes D. Requirement changes

Answer 30

A. Organizational changes Organizational changes would come from the functional side of the organization, not the project side.

Question 31

Wigitcom has a key programmer who must leave the project due to a family emergency. The project manager has been able to find another individual who has the experience and skills to take over, and that person is added to the project. This type of communication trigger is known as which one of the following? A. Project planning B. Resource changes C. Incident response D. Stakeholder changes

Answer 31

B. Resource changes One of the most common risks to any project can be staff turnover, and when this happens, it needs to be communicated to the project team and the project manager.

Question 32

Among the following, who would be the target audience that should be notified that a milestone has been completed? **(Choose three.)** A. Project sponsor B. Auditors C. Project team D. Product end users E. Steering committee F. Shareholders

Answer 32

A. Project sponsor C. Project team E. Steering committee Auditors are a project-independent group who wouldn’t need to be communicated with during the project. Product end users would only be communicated with when the product was ready. Shareholders are not normally involved in a project where minute details like milestone completion would be communicated.

Question 33

The cybersecurity team has been reviewing the security logs and has discovered a potential vulnerability in the software that a project team is developing. The team suggests remediation. What type of communication trigger is this? A. Audit B. Gate review C. Schedule change D. Business continuity response

Answer 33

A. Audit A review by an internal team, such as security or even an internal audit division, is an audit with a recommendation to fix the finding.

Question 34

MaryAnn is a deputy executive director, and she has asked not be disturbed until noon, as she is working on a time-sensitive assignment. The field team reported that they have completed the setup of a new drill in the field. The team does not interrupt MaryAnn to give her the news. This is an example of which one of the following? A. Personal preferences B. Criticality factors C. Level of report detail D. Interorganizational differences

Answer 34

B. Criticality factors Because the report reflects a routine update, the criticality does not dictate that MaryAnn be disturbed. She can be updated at noon or later.

Question 35

Wigit Construction has an operations division and an administrative division. The administrative division honors a standard 8–5 Monday through Friday schedule, whereas the operations division routinely has to work around the clock. This is an example of which one of the following? A. Intraorganizational differences B. Interorganizational differences C. Technology factors D. Personal preferences

Answer 35

A. Intraorganizational differences Based on the mission of each work unit, practices can vary wildly between different groups within a company.

Question 36

An offshore team has issued a holiday schedule to the project manager that differs from the company’s established holiday schedule. This is an example of which one of the following? A. Language barriers B. Time zones C. Cultural differences D. Criticality factors

Answer 36

C. Cultural differences Different cultures may observe occasions that will differ greatly from one another. It is important to take these differences into account when you have an international team, whether or not they are offshore.

Question 37

A large organization has a human resources project that will impact the pay and benefits for everyone in the company. It sets up a listserv that emails project updates and allows recipients to set the frequency to daily, weekly, or monthly. This is an example of which one of the following? A. Cultural differences B. Personal preferences C. Criticality factors D. Rapport building

Answer 37

B. Personal preferences The project team’s communication method allows for individual personal preferences to be set in how frequently they receive communication.

Question 38

Murthy is a project manager working on an international software project. Which of the following is a factor influencing the communication methods on the project? A. Language barriers B. Fax C. Risk identification D. Scope creep

Answer 38

A. Language barriers Language barriers can present huge obstacles in communication, sometimes even when the same language is being spoken in different dialects.

Question 39

An independent auditor has just completed a project evaluating the practices of an organization. What would be the best communication method to disclose the findings? A. Virtual meeting B. In-person meeting C. Kickoff meeting D. Closure meeting

Answer 39

D. Closure meeting A closure meeting would wrap up the project activities associated with the audit, allow the audit findings to be presented, and raise questions about the recommendations.

Question 40

Sasha is in a project meeting where a major risk was revealed to be impacting the project. Sasha’s boss is in another meeting for the rest of the day, but she needs to provide a detailed update to her boss as quickly as possible. What would be the best method to communicate with Sasha’s boss? A. Email B. Distribution of printed media C. Instant messaging D. Text message

Answer 40

A. Email When schedules do not align, and there is a need to share a detailed message about what is going on, what is being done to address an issue, and what alternatives are available, an email would be the best way to share the information. The next day, it would also be okay to follow up with an in-person meeting to make sure that the boss received the information.

Question 41

Wigit Construction is about to begin a project phase replacing a bridge over a major highway. The work will require the highway to be closed at night for several weeks. What is the most appropriate communication method to share these outages with the general public? A. Social media B. Impromptu meeting C. Instant messaging D. Email

Answer 41

A. Social media Social media would allow for broad notices to go out to the general public, including traditional forms of media, to let everyone know about the work and closed highway.

Question 42

Phil and Fernando are technicians working on a project out in the field. Power was supposed to be turned off at 5 p.m. so that work can begin, but there is going to be a delay. What is the best way to communicate this change? A. Email B. Phone call C. Text message D. Scheduled meeting

Answer 42

B. Phone call There is a safety aspect to this change where Phil or Fernando could come to bodily harm. Therefore, getting them on the phone and ensuring that they know that the delay is happening is the best method of communication.

Question 43

A project is spread across a large city, and a technical problem has developed on the project. There are team members in the field, some located at the headquarters building, and a vendor in a different city. What is the appropriate communication method for this situation? A. Kickoff meeting B. In-person meeting C. Instant messaging D. Virtual meeting

Answer 43

D. Virtual meeting For an impromptu meeting where the team is dispersed, a virtual meeting, such as a conference call, would be preferable so that the team in the field can remain on site and get back to work when there is a resolution. Moreover, the problem in the field might need someone on site for observation to report to the team.

Question 44

A government agency has determined that they are best at providing their mandated function, and that they are not in the business of information technology. They hire a firm to take over all of the IT needs of the organization. This is an example of which one of the following? A. Relocation B. Internal reorganization C. Business demerger/split D. Outsourcing

Answer 44

D. Outsourcing Outsourcing is the replacement of internal resources with external resources to perform the same business function.

Question 45

Wigitcom decides to spin off its mobile gaming business unit into a completely separate business unit. This is known as which one of the following? A. Business split B. Business acquisition C. Business process change D. Business merger

Answer 45

A. Business split This is also known as a business demerger.

Question 46

All of the following are forms of organizational change, EXCEPT A. Business merger B. Organic shifts C. Business demerger D. Relocation

Answer 46

B. Organic shifts Other types of organizational change recognized by CompTIA include business process change, internal reorganization, and outsourcing.

Question 47

A key stakeholder is submitting change requests at a record level, and the project manager needs to communicate to the stakeholder the impact that this is having on the project. What type of impact does a change request have on the project team? A. There is an opportunity cost of working on the project when a change request needs to be analyzed. B. The interruptions are affecting morale as the stakeholder is being annoying. C. The stakeholder should not be confronted because of their rank within the organization. D. Change requests have no impact on a project team.

Answer 47

A. There is an opportunity cost of working on the project when a change request needs to be analyzed. To take a subject matter expert or project team member off their project work to analyze a change will disrupt the planned work. It is important to scope the project as completely as possible prior to work beginning, and then regulate any change requests that come through. Or, if scope of the project is completely unknown, using an Agile methodology might make more sense.

Question 48

The project team has completed the implementation of an approved change. What should the project team do next? A. Validate the change. B. Update the project plan. C. Communicate the change. D. Seek CCB approval.

Answer 48

A. Validate the change. Before updating the project management plan or communicating with the stakeholders, validate that the change is the next logical step. CCB approval would occur prior to the change being enacted.

Question 49

What kind of document will ensure that all of the needed information is captured in a change request for proper consideration? A. Email B. Template C. Project charter D. Meeting minutes

Answer 49

B. Template A template will allow for a standard submittal in the change control process that includes all of the information that is needed on the purpose and impact of the change.

Question 50

A project has a team member who routinely is not showing up to meetings or completing assignments. The appropriate place to capture this would be where? A. Change request log B. Issue log C. Risk register D. WBS

Answer 50

B. Issue log This is an example of an issue that should be captured in the issue log, and then the project manager should address the issue with the individual or the functional manager.

Question 51

Which of the following are communication triggers? **(Choose three.)** A. Milestones B. Task initiation or completion C. Resource changes D. Technological factors E. Time zones F. Interorganizational differences

Answer 51

A. Milestones B. Task initiation or completion C. Resource changes Technological factors, times zones, and interorganizational differences are examples of communication methods rather than triggers that would initiate communication to occur.

Question 52

A change control template should include all of the following, EXCEPT A. The change that is requested B. The reason for the change C. The executive sponsor of the change D. What will happen if the change is not made

Answer 52

C. The executive sponsor of the change Anyone working on or associated with the project can submit a change that is then reviewed by a change control board or other process. As such, an executive sponsor is not needed for a change request.

Question 53

Wigitcom and Wigit Construction have agreed to partner on building a state-of-the-art facility for a customer. Wigit Construction has a strict rule that all project meetings start on time, and everyone comes prepared. Wigitcom has a more laid-back approach, and team members routinely show up five minutes late to meetings. This is an example of which one of the following? A. Cultural differences B. Rapport building C. Interorganizational differences D. Language barriers

Answer 53

C. Interorganizational differences The practices of the two organizations will dictate how they tend to operate and what norms they follow. There can be a clash of these norms when two organizations work together on a project.

Question 54

The executive team has decided that it would like to be updated on the project in a meeting that occurs no more frequently than once every other month. What type of factor is this in terms of communication methods? A. Criticality factors B. Tailoring the method based on the content of the message C. Personal preferences D. Interorganizational differences

Answer 54

C. Personal preferences The executive team is expressing their personal preferences in terms of communication. This could be problematic when there are critical items that need to be discussed but the executive team doesn’t want to receive updates.

Question 55

Nora is a project manager implementing an enterprise software package, and she is being assigned an onshore and offshore team. What are factors that will influence communication methods on the project? **(Choose three.)** A. Time zones B. Cultural differences C. Level of report detail D. Criticality factors E. Language barriers F. Technological factors

Answer 55

A. Time zones B. Cultural differences E. Language barriers Of the provided list, time zones, cultural differences, and language barriers are factors that would influence the project the most. The level of report detail, criticality factors, and technological factors would not be unique to an international project.

Question 56

A government agency is holding a public hearing about a controversial new project where the facts are becoming skewed. During the meeting, what is the best communication method to get the facts and answers to common questions to the general public? A. Text message B. Distribution of printed media C. Instant messaging D. Email

Answer 56

B. Distribution of printed media To help clarify facts and have the ability for people to refer to the information again in the future, the distribution of printed media would be the best method.

Question 57

Brad is a junior software developer who is having problems remembering where the source code is for a certain routine. He needs to contact Bridget, the senior developer on the project. What would be the ideal way to contact her? A. Email B. Impromptu meeting C. Instant messaging D. Fax

Answer 57

C. Instant messaging Instant messaging is less disruptive than an impromptu meeting where Bridget’s concentration might be disrupted beyond just answering the question. Instant messaging allows Bridget to respond and return to her work, and it is also more expedient than email.

Question 58

A project manager is managing a team located in multiple cities of the same continent. There is an interpersonal problem developing between the customer and a project team member in a different city. Choose the appropriate communication method to work on resolving the problem. A. Virtual meeting B. In-person meeting C. Closure meeting D. Kickoff meeting

Answer 58

B. In-person meeting When there are interpersonal problems, or strife/conflict on the project, it is best to address those issues in-person so that nonverbal communication can be observed and individuals can be encouraged personally to ensure the resolution of the problem.

Question 59

When two businesses come together to operate as one, the single entity is known as which of the following? A. Business split B. Business acquisition C. Business process change D. Business merger

Answer 59

D. Business merger Know the difference between a merger and an acquisition. The former is where two businesses come together to operate as one, whereas the latter is where one organization takes over the other one.

Question 60

A team is not going to finish a project by the assigned date, and it has asked that three more members be assigned to the work so that the date can be achieved. This is an example of which one of the following? A. Issue B. Risk C. Change D. Milestone

Answer 60

C. Change The addition of more resources, the modification of scope, or the adjustment of the timeline are examples of some of the changes that might be requested.

Question 61

When a change is being considered, the change control board wants to know how the changes can be reversed if needed. What is this called? A. Requirements change B. Validation C. Version control D. Regression plan

Answer 61

D. Regression plan A regression plan, or rollback plan, will identify the steps and level of effort to return to the original state.

Question 62

Avinash is a senior database administrator assigned to a project. After two months, he hands off the work to Allyson, who is a journey-level database administrator. This represents what type of common project change? A. Timeline change B. Requirements change C. Quality change D. Resource change

Answer 62

D. Resource change The personnel on the project have switched so this is a resource change.

Question 63

Which of the following are used to conduct virtual meetings? **(Choose two.)** A. Face-to-face B. Impromptu visits C. Videoconferencing D. Voice conferencing

Answer 63

C. Videoconferencing D. Voice conferencing A virtual meeting is where everyone is not in the same location, and the use of technology allows the meeting to occur.

Question 64

All of the following would be communicated in a risk register update, EXCEPT A. Project manager B. PMO C. Project sponsor D. Project team

Answer 64

B. PMO The project management office offers standardization for a project, but it does not get involved in the details of individual projects.

Question 65

Mo is a project manager working on an assignment, and she has asked not to be disturbed until noon. The project team reported that the helicopter that was doing routine scouting of a project site hit a power line and crash landed. Should the project team interrupt Mo and give her an update? A. No, the personal preferences of the stakeholder should be honored. B. No, the criticality factors do not warrant an interruption. C. Yes, this is an opportunity for rapport building for that big raise. D. Yes, the criticality factors mandate that an interruption take place.

Answer 65

D. Yes, the criticality factors mandate that an interruption take place. The loss of expensive equipment, injuries or fatalities, or public relations incidents would override Mo’s desire not to be uninterrupted.

Question 66

Wigitcom is an international software company with offices in Ireland, India, and the United States. The practices in each office for developing software are based on the same model, but the implementation of the practices are different in each country. This is an example of which one of the following? A. Cultural differences B. Interorganizational differences C. Intraorganizational differences D. Personal preferences

Answer 66

C. Intraorganizational differences Companies typically have organization-wide practices even when they are a global firm. When the practices have different nuances within the same company, it is known as intraorganizational differences.

Question 67

A pharmaceutical company is working on a new drug. A member of the project team is getting lunch in the cafeteria, and a friend from a different part of the company asks how she has been and what’s she been working on. Which factor would influence her answer? A. Criticality factors B. Confidentiality constraints C. Rapport building D. Cultural differences

Answer 67

B. Confidentiality constraints Sometimes the confidentiality of a project or product would prevent the sharing of information, even within the same company.

Question 68

A project manager is trying to get a safety update to project team members out in the field. What are appropriate methods to communicate the update to the team? **(Choose two.)** A. Fax B. Text message C. Social media D. Voice conferencing E. Distribution of social media

Answer 68

B. Text message D. Voice conferencing Giving the project team a phone call or sending a text message are preferable because they immediately alert the recipients that you are attempting to communicate with them.

Question 69

Wigitcom is starting a marketing company to build interest in a new mobile device. To help promote the product’s “coolness,” they have created a series of funny videos about the product. What would be the best method to communicate these videos? A. Social media B. Impromptu meeting C. Instant messaging D. Email

Answer 69

A. Social media The hope of the marketing campaign is that some of their videos will go viral where they repeatedly shared and viewed based on virtual “word of mouth.”

Question 70

A project manager wants to hold a meeting with an offshore team. She is excited because the company just installed a new video conference room, but she isn’t sure that the project team has one in their location. What factor is influencing the communication method? A. Technological factors B. Cultural differences C. Time zones D. Language barriers

Answer 70

A. Technological factors Based on the information in the question, technological factors are affecting the choice of communication methods.

Question 71

Gus is working in an oilfield assigned to a project in a remote area. The trailer he works out of has a telephone line, but Internet connectivity and mobile phone coverage is spotty. What would be the best method to send Gus instructions for the next day? A. Email B. Impromptu meeting C. Instant messaging D. Fax

Answer 71

D. Fax The more involved nature of instructions would allow written, detail communication to reach the trailer. Other electronic forms of communication would not be reliable in this situation.

Question 72

A project manager is managing a team located in multiple cities on the same continent. The communication plan calls for a weekly status meeting. What is the appropriate method for this communication? A. Virtual meeting B. In-person meeting C. Instant messaging D. Kickoff meeting

Answer 72

A. Virtual meeting For routine meetings for project teams that are not collected, a virtual meeting utilizing either teleconferencing or video conferencing would be the best choice.

Question 73

A government agency has two different business units that have a fleet of trash trucks to pick up garbage. To help save money, the agency decides to move the garbage collection function to a single agency and sell the trash trucks of the other agency. What type of business change is this? A. Business process change B. Outsourcing C. Internal reorganization D. Staff turnover

Answer 73

C. Internal reorganization Internal reorganizations can disrupt a project if resources are no longer available to work on the project.

Question 74

The published schedule for a project has a filename of ProjectSchedule\_v1. The project manager makes an update to the file, and it now is called ProjectSchedule\_v2. This is an example of which one of the following? A. Version control B. Communicating changes C. Change request logs D. Risk register

Answer 74

A. Version control Using an incremental naming convention is a great way to keep track of versions. Also don’t forget to make updates within the document itself to capture the version and the changes made in that version.

Question 75

Wigit Construction has obtained approval to add improved landscaping to an off-ramp project within a certain city. What is the next step the project team should tackle? A. Update documentation B. Communicate throughout as needed C. Implement the change D. Enact the regression plan

Answer 75

C. Implement the change Once approval is granted, the next step is to go ahead and act upon the approved change—in this case, starting work on the improved landscaping.

Question 76

What is the appropriate method for a change request to be submitted? A. In writing B. Verbally C. Via video conference D. Executive session of the change control board (CCB)

Answer 76

A. In writing Change requests should always be captured in writing to document the request and the response to the change, and to keep a paper trail to show why the project’s timeline, budget, or scope might have changed.

Question 77

A key stakeholder, Don, is very detail-oriented and likes to do deep dives on the status of projects. He has asked for a highly detailed status report to be emailed to him weekly so that he can stay informed about the project. Which of the following specific stakeholder communication requirements is he asking for? **(Choose two.)** A. Frequency B. Level of report detail C. Confidentially constraints D. Criticality factors

Answer 77

A. Frequency B. Level of report detail To ensure maximum participation by Don on the project, aligning the communication approach with his preferences will help gain his engagement.

Question 78

A construction site suffered a setback when a crane fell over, blocking the entrance to a major highway. What factors would influence the communication method? A. Criticality factors B. Time zones C. Language barriers D. Relationship building

Answer 78

A. Criticality factors Safety issues, public relations issues, and certain risk factors are critical to communicate to key stakeholders so that responses can be coordinated and executed.

Question 79

The project manager has been gathering a batch of routine organizational messages, project updates, and status reports. What would be the best communication method to share this information? A. Video conference B. Impromptu meeting C. Social media D. Scheduled meeting

Answer 79

D. Scheduled meeting Regularly scheduled meetings would be the ideal format to share this type of information. Including a portion to discuss routine updates on the standing agenda is a good practice.

Question 80

Cheryl is a technical lead on a project that is wrapping up remote work at a customer site. What is the best method to communicate the work efforts and next steps with the customer? A. Virtual meeting B. In-person meeting C. Closure meeting D. Kickoff meeting

Answer 80

C. Closure meeting The closure meeting will allow for status updates of all activities; for the project team to turn in any property, such as ID badges/key cards; and to bring that phase of the work effort to an end.

Question 81

A project is entering the Execution phase, the project planning is complete, and it is time to introduce the project team. What is the appropriate form of communication for the next step? A. Video conference B. Impromptu meeting C. Email D. Kickoff meeting

Answer 81

D. Kickoff meeting The kickoff meeting typically happens at the beginning of the Execution phase, and it is a primary means of introducing the project team members to each other.

Question 82

Wigit Construction has put in a bid to buy Wallocot Steel, one of its primary suppliers. What type of organizational change does this represent? A. Business split B. Business acquisition C. Business process change D. Business merger

Answer 82

B. Business acquisition An acquisition is when one business takes over another. Be sure to know the difference between a business merger and an acquisition for the test.

Question 83

A construction project had anticipated a drop in oil prices as oil production was predicted to increase globally. The prices start to drop after a few months, and the project is able to buy all of the oil needed for the remainder of the project at a lower rate than stated in the budget. What type of common project change does this represent? A. Timeline change B. Funding change C. Risk event D. Qualitychange

Answer 83

C. Risk event Remember that a risk event on a project can be either positive opportunities or negative events that affect the project.

Question 84

Wigitcom is going to experience a delay in a project because a key programmer is going to be out on emergency leave. What type of communication trigger does this represent? A. Incident response B. Business continuity response C. Schedule change D. Gate review

Answer 84

C. Schedule change The project will no longer be able to keep to the current schedule due to the emergency leave of the key programmer.

Question 85

Joyce is an executive who is not a big user of technology, and she has asked to receive all updates verbally rather than through email. This stakeholder’s communication requirement is which one of the following? A. Frequency B. Level of report detail C. Confidentiality constraints D. Types of communication

Answer 85

D. Types of communication It is important to attempt to meet stakeholder preferences in terms of communication so that you get an active response and high levels of participation from that stakeholder.

Question 86

A project team is located in three different cities on the same continent. Which of the following would be the biggest factor in scheduling recurring status meetings? A. Language barriers B. Time zones C. Cultural differences D. Intraorganizational differences

Answer 86

B. Time zones Different time zones can complicate getting status meeting scheduled because of the variance in start and quit times, as well as lunch breaks, which do not always align to provide a good window to meet.

Question 87

Greg is working in an oilfield assigned to a project in a remote area. The trailer he works out of has a telephone line, but Internet connectivity is limited, and mobile phone coverage is spotty. What would be the best method for Greg to participate in a status meeting? A. Email B. Voice conferencing C. Video conferencing D. In-person meetings

Answer 87

B. Voice conferencing Voice conferencing, or teleconferencing, would be the ideal choice as it would not require Greg to travel, allows for back-and-forth communication, and wouldn’t be interrupted by poor Internet quality.

Question 88

A rapidly growing company has decided to build a new facility in a different city that will have enough room to house the entire company with room to spare. What type of organizational change does this represent? A. Relocation B. Outsourcing C. Internal organization D. Business merger

Answer 88

A. Relocation Relocations in the middle of a project have the potential to cause schedule delays.

Question 89

Mandy is a project manager for a team located at three locations around the globe. She just received an update from the customer of an urgent nature. What type of communication method should Mandy use to get this information out to the team? A. Email B. Impromptu meeting C. Virtual meeting D. Scheduled meeting

Answer 89

A. Email Due to the geographic separation of the project team, the most efficient way to get the communication to the entire project team would be email. Attempting to schedule a virtual meeting would be troublesome due to the different time zones of the project team.

Question 90

Which steps in the change control process are most often skipped or overlooked? **(Choose two.)** A. Validating the change B. Seeking CCB approval C. Requesting the change D. Updating the project plan

Answer 90

C. Requesting the change D. Updating the project plan In practice, the step most often skipped is updating the project management plan of the change. A diligent project manager should ensure that this doesn’t get missed. There are times where a project team or team member just starts working on a change that hasn’t been approved at all. Make sure that there is a process, people are trained on it, and that it is enforced so that a successful and timely completion of the project can occur.

Question 91

Wigit Construction’s customer has changed their mind on the color of the exterior, and has decided that the bathrooms in a building all need to be accessible to those with disabilities. This is an example of what type of project change? A. Resource change B. Requirements change C. Funding change D. Scope change

Answer 91

B. Requirements change The requirements to be met for the project have changed, but have not fundamentally added to the scope of the project.

Question 92

Andy is a project manager for a collocated team, and he just received a mandate from Human Resources (HR) about a lack of compliance from the project team. HR informs Andy that the compliance is important to meet federal law. What type of communication method should Andy use to get this information out to the team? A. Video conference B. Impromptu meeting C. Email D. Scheduled meeting

Answer 92

C. Email Due to the compliance nature of this topic, formal documentation of this communication is needed. As such, both sending an email explaining the compliance requirement and asking for an email in return, acknowledging receipt and understanding, will help to create an audit trail.

Question 93

The practice of documenting who updated a document when and with what information is known as which one of the following? A. Progressive elaboration B. Validation C. Documentation D. Version control

Answer 93

D. Version control Version control helps create the audit trail of changes to documentation, when decisions change, and when was the last update to certain documents.

Question 94

Wigitcom’s customer has asked for a reporting engine to be added to their software, which was not originally part of the project scope. Which common project changes does this represent? **(Choose two.)** A. Scoping change B. Funding change C. Quality change D. Timeline change

Answer 94

A. Scoping change D. Timeline change Adding more work to the project that is not part of the baseline is a scoping change. The added time would be a timeline change.

Question 95

Alice is a project manager for a collocated team, and she just received an update from the customer of an urgent nature. What type of communication method should Alice use to get this information out to the team? A. Email B. Impromptu meeting C. Closure meeting D. Scheduled meeting

Answer 95

B. Impromptu meeting In a collocated environment, it would be ideal to pull everyone into a conference room or community area and hold an impromptu meeting to communicate the urgent news.

Question 96

A project team had identified a potential event on a project and now needs to take action. What is the appropriate method to deal with this event? A. Submit a change request. B. Add it to the issue log. C. Ignore the new event. D. Look to the risk response plan.

Answer 96

D. Look to the risk response plan. What is described in the question is an example of a risk event. Since it was previously identified in the planning of the project, the next step would be to enact the risk response to handle the event.

Question 97

Jane is the CEO of a company, and there is an update of a security breach at a customer site. She needs to be notified immediately. What is the best method to notify her of the problem? A. Social media B. Face-to-face conversation C. Fax D. Text message

Answer 97

D. Text message The content of the message will oftentimes cause you to tailor the method of communication.

Question 98

A project manager for a distributed project team has been gathering a batch of routine organizational messages, project updates, and status reports. What would be the best communication method with which to share this information? A. Videoconference B. Impromptu meeting C. Email D. Scheduled meeting

Answer 98

C. Email If the team is not collocated, routine announcements and updates can be distributed via email as a weekly newsletter or something comparable. Some organizations use collaboration software like Microsoft SharePoint, where a list of all updates is posted as they are gathered and the audience is invited to read the updates.

Question 99

When considering a change, who should analyze the schedule, budget, and resource allocations to determine what impacts will occur due to the change? A. Project manager B. Subject matter expert C. Project sponsor D. Change control board

Answer 99

A. Project manager The project manager looks to the factors of how the change would disrupt the schedule, budget, resource team, and quality of the project. handle the event.

Question 100

A project to restore a 75-year-old building and give it historical status is in need of funding and support. The building is located in an area that is nationally known for being a retirement community. What would be the best way to get project information to the community? A. Distribution of printed media B. Text message C. Instant messaging D. Email

Answer 100

A. Distribution of printed media Distribution of printed media, either delivered door to door or via a mailer, would be an appropriate communication method based on the demographic.

Question 101

What is the entity that reviews change requests, evaluates impacts, and ultimately approves, denies, or defers the request? A. CAB B. CCB C. NDA D. MOU

Answer 101

B. CCB A change control board (CCB) is the body that evaluates and approves changes.